The message templates that’ll delight your customers

A great first impression, 24/7 support, generating leads... these templates will add value to your customer journey. Pick and choose from this library, implement and deliver delight with every conversation.
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“Hi [CUSTOMER NAME],



We're happy to let you know your reservation at [LOCATION] is confirmed! 



We can't wait to meet you on [DATE]. 



Thank you for booking with [BUSINESS]. 



Check out all the details of your reservation here: [LINK].

Cheers, 



Team [BUSINESS]"

Update
Reservation confirmation
Close
Update
Reservation confirmation

Why this works

This template informs people of their reservation. People will be up to date and will appreciate the personal reach out.

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Copy

“Hi [CUSTOMER NAME],



We're happy to let you know your reservation at [LOCATION] is confirmed! 



We can't wait to meet you on [DATE]. 



Thank you for booking with [BUSINESS]. 



Check out all the details of your reservation here: [LINK].

Cheers, 



Team [BUSINESS]"

Copy

“Hi [CUSTOMER NAME],



We’ve received your booking!



We’re looking forward to you stopping by on [DATE/TIME]. If you have questions do let us know.



Cheers, 



Team [BUSINESS]"

Update
Booking confirmation
Close
Update
Booking confirmation

Why this works

This template informs people of their booking, ensuring they're up to date.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

“Hi [CUSTOMER NAME],



We’ve received your booking!



We’re looking forward to you stopping by on [DATE/TIME]. If you have questions do let us know.



Cheers, 



Team [BUSINESS]"

Copy

“Hi [CUSTOMER NAME],



Due to some issues with [PROBLEM], we have to reschedule your appointment.



Please pick out the date that works for you [PLANNER].



Apologies for the inconvenience. 



Best,



Team [BUSINESS]"

Support
Reschedule link
Close
Support
Reschedule link

Why this works

Use this template to communicate changed plans. Your team doesn't have to do all the work, use automation.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
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Copy

“Hi [CUSTOMER NAME],



Due to some issues with [PROBLEM], we have to reschedule your appointment.



Please pick out the date that works for you [PLANNER].



Apologies for the inconvenience. 



Best,



Team [BUSINESS]"

Copy

Hi [CUSTOMER NAME],



We are facing technical issues with [PRODUCT/SERVICE]. 



We are doing everything we can to fix the issue as quickly as possible. If there's anything else we can help you with, just let us know by leaving a message below. 



We'll get back to you within the next 24 hours.



Best,



Team [BUSINESS]”

Support
Support update
Close
Support
Support update

Why this works

This template ensure customer expectations are managed, they'll thank you for it!

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

Hi [CUSTOMER NAME],



We are facing technical issues with [PRODUCT/SERVICE]. 



We are doing everything we can to fix the issue as quickly as possible. If there's anything else we can help you with, just let us know by leaving a message below. 



We'll get back to you within the next 24 hours.



Best,



Team [BUSINESS]”

Copy

“Hi [CUSTOMER NAME],



We’re experiencing technical issues with [PRODUCT/SERVICE] right now. 



Our team is working on it and we will let you know once it's fixed. 



Thank you for bearing with us.

Best,



Team [BUSINESS]”

Support
Support issue
Close
Support
Support issue

Why this works

This template ensure customer expectations are managed, they'll thank you for it!

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

“Hi [CUSTOMER NAME],



We’re experiencing technical issues with [PRODUCT/SERVICE] right now. 



Our team is working on it and we will let you know once it's fixed. 



Thank you for bearing with us.

Best,



Team [BUSINESS]”

Copy

Hi [NAME],



We’ve received your question, and found the answer!



You can find it here [LINK HELP CENTRE]. 



Did you know that our knowledge base is pretty extensive?

Have a look and let us know if you have any questions!



Cheers,



Team [BUSINESS]”

Support
FAQ
Close
Support
FAQ

Why this works

This template catches possible FAQs before they land in the inbox.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

Hi [NAME],



We’ve received your question, and found the answer!



You can find it here [LINK HELP CENTRE]. 



Did you know that our knowledge base is pretty extensive?

Have a look and let us know if you have any questions!



Cheers,



Team [BUSINESS]”

Copy

"Hey [NAME],

Ho ho ho! Merry Christmas!

Thank you for your message.Our elves are very busy with packing all of the gifts, so we may not reply as fast as you are used to from us.

We’ll get back to you as quickly as possible,

thanks for your patience.

Best,

[TEAM]"

Support
We’re really busy, and will get back to you ASAP (Christmas editition)
Close
Support
We’re really busy, and will get back to you ASAP (Christmas editition)

Why this works

This template ensures you manage customer expectations even during the busiest periods and come across as experts.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

"Hey [NAME],

Ho ho ho! Merry Christmas!

Thank you for your message.Our elves are very busy with packing all of the gifts, so we may not reply as fast as you are used to from us.

We’ll get back to you as quickly as possible,

thanks for your patience.

Best,

[TEAM]"

Copy

"Hey [NAME],

All we want for Christmas.... is an answer for you!  

But because of all the Christmas wishes we’ve received the answer might take a bit longer than you’re used to.

But we’ll make your wish come true, bare with us.

Best,

[TEAM]"

Support
We’re really busy, and will get back to you ASAP
Close
Support
We’re really busy, and will get back to you ASAP

Why this works

This template ensures you manage customer expectations even during the busiest periods and come across as experts.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

"Hey [NAME],

All we want for Christmas.... is an answer for you!  

But because of all the Christmas wishes we’ve received the answer might take a bit longer than you’re used to.

But we’ll make your wish come true, bare with us.

Best,

[TEAM]"

Copy

"Hi [NAME],

Thanks for your message! 



Our support team will check your question and forward it to our most knowledgeable support colleague. 



We will get back to you within [TIME].



Thanks for your patience,



Team [BUSINESS]”

Support
Support management
Close
Support
Support management

Why this works

This template ensures you manage customer expectations and come across as experts.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

"Hi [NAME],

Thanks for your message! 



Our support team will check your question and forward it to our most knowledgeable support colleague. 



We will get back to you within [TIME].



Thanks for your patience,



Team [BUSINESS]”

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