14 best Google Business greetings

We have welcomed a fantastic new communication channel: Google Business Messages. This channel will soon become the easiest way for customers to get in touch with your team before they visit your shop. After finding your business on Google, the customer already sends a message with one simple click.

So it is high time to prepare you and your team for this promising channel. You can do this by writing Google Business greetings. When you use a strong greeting, you always make a good impression. Even after closing time. In other words, you now make the customer even warmer to visit your shop.

In this blog, I'm going to tell you more about using Google Business greetings and how you can use them to your advantage:

- What is a Google Business greeting

- Why you should use a greeting for Google Business Messenger

- Characteristics of a good Google Business greeting

- Top 14 Google Business greetings

What is a Google Business greeting?

When your customer asks a question via Google Business, you can automatically send standard greetings. You can use different greetings for different situations.

In Trengo, you can easily write a greeting for all your communication channels. This way, you offer support via e-mail, live chat, Facebook Messenger, WhatsApp Business as well as Google Business.

Why use greetings for Google Business Messenger?

By sending the right greeting at the right time, you can achieve the following:

- Speed up response time by greeting customers automatically

- Invite your customer to visit your store

- Also offer after-hours service to your customers

Characteristics of a Google Business greeting

Before I start with my top 14, I share some tips you can keep in mind while writing a greeting.

1. Be clear and set expectations

The purpose of chatting with your customers is to provide an appropriate answer or solution. Your customer should leave the chat satisfied. If you don't have an answer yet, you can also satisfy your customer by giving a clear indication of the expected response time.

Let's look at these two examples:

1) We will get back to you as soon as possible.

2) We will get back to you within 24 hours.The first greeting is vague and makes it unclear to the customer whether there will be a response tomorrow or in two days.

The second greeting is clear. A time indication is given in which the customer can expect a response.

2. Be honest and transparent

Don't be afraid to be honest about your team's availability or a delayed response time.

The truth that your team is having a very busy day generates understanding from your customers. It also gives your team a chance to exceed expectations when the response time does turn out to be faster than expected.

3. Give your greetings a human touch

We have a habit of making our greetings sound formal. But the fact that we automate these messages does not mean we want to come across as a robot.

When writing a greeting, try to sound as human as possible. You can do that, for example, by using emojis. 😃

Top 14 best Google Business greetings

It is best to tailor your greeting to the situation. What goal do you want to achieve by sending your greeting? I have collected a top 14 with Google Business greetings that you can use in different situations.

General Google Business greetings

1. "Thanks for your message. We will get back to you within 24 hours. Best regards, team [company name]. "

2. "Hi! Welcome to [company name]. Our team will get back to you no later than tomorrow. In the meantime, please take a look at our help centre: [link to help centre]. You might already find your answer. "

Chat is an informal way to communicate with your customers. Therefore, greetings are best done straight to the point. Also make sure you keep your company's identity and tone of voice in mind when writing greetings.

At Trengo, for example, we use the initial greeting during opening hours. In this situation, our team is ready to help customers.

Greetings for Customer Support

3. "Hello there! Thank you for your message. We will forward your query to the appropriate person and get back to you within 24 hours. 🙌 "

4. "Hi. We have received your message and will get back to you on the next working day. In the meantime, you can check all answers to frequently asked questions here: [link to help centre]. "

5. "In the meantime, our tutorials may already be able to answer your question: [link to YouTube channel]. "

Self-service. We see it more and more. Customers want to be helped quickly and taking action themselves then seems to be the best solution. This makes self-service to important trend when it comes to customer support.

One of the most common ways to offer self-service is a help centre. In Trengo, you can create your own help centre with answers to frequently asked questions and instructions.You can use your greeting to offer self-service and share the link to your channel.

Greetings for Sales

6. "Hello. We are currently unavailable. If you leave your name and phone number, we will get back to you within 24 hours. Team [company name]. "

7. "Hi you! If you are interested in our products or service, please leave your name and the relevant product. Our team will get back to you within the next day. "

8. "Hi! Welcome to [company name]. 👋 You are currently receiving a welcome gift as a new customer. By leaving your name and phone number, you will immediately take advantage of this offer. "

By sending one of these greetings, you will even collect leads after hours. With the contact details, your sales team can get started the next day.An advantage of Google Business Messages is the automatic storage of your customer's email address. This makes lead collection even easier.

Greetings for your physical store

Customers are most likely to contact you via Google Business messages to get information about opening hours, your stock or your services. After all, they are already planning to visit your shop but need a final assurance.

With this greeting, you can invite your customer for a shop visit:

9. "Hi - thanks for your message. It may take a little longer for us to get back to you, but you are welcome to visit our physical shop at [address] from [opening hours]."

Greetings for special occasions

We have to deal with holidays and special occasions during the year. If these situations affect the quality of your service, it is helpful to inform customers about them.

I'll give some examples for both situations:

10. "Hi. Because our team is super busy delivering all the gifts, it may take a bit longer for you to get a response. We will get back to you within 24 hours.🕑"

11. "We hope you had a wonderful Christmas! Our customer service has quite a bit of catching up to do. 📫 We'll get back to you within 24 hours. "

12. "Hi, how can I help you today? Due to these uncertain times, it might take a bit longer for you to receive a reply. We hope for your understanding."

Greetings for outside opening hours

Sending after-hours greetings doesn't just help you collect leads. It is also a good way to provide your customers with information in advance and increase your response time. This way, your customers are helped before personal contact is even necessary.

This can be done, for example, with the following greetings:

13. "Thanks for your message. We are currently closed, but will get back to you the next working day. For more information on our opening hours and products, please visit our website: www.trengo.com. "

14. "Thanks for your message to Trengo!

We are happy to help you but are currently closed. 🕦 Please check our opening hours at trengo.com/businesshours). We will get back to you the next working day. ⏰ Did you already know that we answer all the most frequently asked questions in our help centre at help.trengo.com? Who knows, you might find your answer without help from our team! 😱

Cheers,

Team Trengo "

In this example, we first give our customer a clear reason for our absence. After this, we provide them with a link to our help centre.

Communicate directly with customers through Google Business Messages

By linking your Google Business account to Trengo, you can offer your customers the best possible experience through Google Business Messages and give them a warm welcome to your shop. With Trengo, you receive your Google Business messages along with all your other channels in one inbox, collaborate with multiple users and create your own Google Business chatbot.

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