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Grow

1518* 2024*
per agent/month
  Save 25%
Try for free
  • Unlimited messages
  • contacts
  • 180 days archive
  • 5 communication channels

  • Team inbox
  • Live chat
  • Flowbots (Add-on)
Best value

Scale

3542* 4549*
per agent/month
  Save 22%
Try for free
  • Grow, plus:
  • contacts
  • days archive
  • 50 communication channels

  • Team Chat
    new
    free
  • WhatsApp
    add-on
  • Chatbots
  • Statistics + API

Enterprise

6072* 7590*
per agent/month
  Save 20%
Contact sales
  • Scale, plus:
  • contacts
  • days archive
  • communication channels

  • No restrictions
  • IVR menus
  • Two-Factor Authentication

Grow

1518* 2024*
per agent/month
Try for free

Scale

3542* 4549*
per agent/month
Try for free

Enterprise

6072* 7590*
per agent/month
Contact sales
Pricing
Pay annually (per user per month)
1518*
3542*
6072*
Pay annually and save
25%
22%
20%
Monthly paying (per user per month)
2024*
4549*
7590*
Trengo core
Team Chat
new
free
Team inbox
Forward conversations
Conversation logging
Website widget
Apps
Collaborate with agents
Help center
Live chat
Tag agents
Notes & @tags
Mark conversations as spam
Internal chat
Business hours
Team & user management
Number of users / agents
Max 5
Max 100
Add users
Add users to teams
Assign channels to teams
Assign conversations to teams
Assign conversations to users
Manage roles
Conversation management
Contacten
Merge conversations
Labels (folders)
Custom fields
Profiles
Contact groups
Ticket results
Quick replies
Bulk actions
Archive
180
No restrictions
Channel management
Number of channels
5
50
Email channel
WhatsApp
add-on
Add-on
Add-on
Chat channel
Voice channel
Instagram channel
Google Business Messages channel
SMS channel
Help Center channel
Facebook channel
Twitter channel
Telegram channel
WeChat channel
Custom channel
Email channel
Multiple email addresses
Send inbound / outbound
Confirmation of receipt
Dynamic name as sender
Dynamic name in signature
Logo in signature
Dynamic photo in signature
New conversation with different subject
Receive / send media
Auto replies
Email themes
Mail from own domain
Remove branding
Chat channel
Multiple chat channels
Media, videos and documents
Show live url visitor
Show visitor path above messages
Show IP online vistors
Show photo's from agents
Show available agents
Chat 24/7 online
Instant chat (without form)
Manageable contact form
Manageable chat form
Dynamic Greetings
Greeting time
Voice channel
Multiple voice channels
Incoming / outgoing calls
Internal calling (soon)
Add local numbers (from our list)
National numbers (from our list)
International numbers (from our list)
Show Caller-ID
Online/offline status agents
Record calls (optional)
Listen back to voice calls
Transfer call to mobile
Transfer call to team
Transfer call to agent
Transfer call to external number
Upload own greetings
Verify and use a different Caller-ID
IVR menus
Port external number to Trengo
€15
€15
€15
Help Center channel
Multiple Help Centers
Unlimited categories
Unlimited sections
Unlimited articles
Multi-language
Embed Google Analytics
Review articles
Highlight articles
Indexable for search engines
Insert own code in the head
Overrule CSS code
Manageable theme color
Logo upload
Own (sub)domain
Convert to intranet (password protected)
SMS channel
Multiple SMS channels
Incoming / outgoing SMS
Add international numbers (from our list)
Quick replies insert
Dynamic fields insert
Bulk SMS
Schedule messages
Import contacts
Messaging channels
Multiple Messaging channels
Media (supported on the most channels)
Out-of-office (auto) replies
Website-widget
Widgets
5
50
Manageable theme color
Remove Trengo branding
Automation
Flowbots (Add-on)
1 flowbots
10 flowbots
∞ flowbots
Chatbots
Rules
10
25
Statistics
Statistics + API
Show specific dates
Show specific channels in graphs
Show specific users in statistics
Show specific labels in statistics
New conversation statistics
Closed conversation charts
Export ticket info & results
Integrations
Zapier integration
Bol.com
Number of integrations
2
10
Apps: Shopify
Apps: WooCommerce
Apps: Magento
Apps: Magento 2
Apps: Lightspeed
Apps: Piqcer
Apps: Slack
Apps: HubSpot CRM
API
Outbound webhooks
Inbound webhooks
Security
SSL encryption
Min. 8 characters password
Two-Factor Authentication
IP restriction (soon)
Apps
Web app
iOS & Android app
Windows app
Mac app
Support
Support via email
Support via messaging
Support via phone

Extend your plan with add-ons

Want to get more out of Trengo? These add-ons are a perfect match to extend your plan!

  WhatsApp

€45 per month for unlimited messages.

One time registration fee per phone number of €45 via our BSP. And €45 euro per month per number for sending and receiving unlimited WhatsApp messages (within the 24h window).

*There are additional costs for WhatsApp Template messages and messages outside the 24h window.

  Voice

Start calling from any place (voice rates below).

Check out the rates for voice calls & SMS here.

  Screen-sharing (co-browsing)

Co-browsing from €26 per month via a partner.

View or control the website visitor's website session during a live chat to deliver a next-level experience. 

  Flowbots

Automate customer conversations from €49 per month.

Automate incoming conversations via WhatsApp Business, Live chat, Facebook Messenger, Google Business Messages, Telegram and SMS and start saving time and money.

Number of monthly flow conversations via messaging channels:

Conversations Price
1 - 1.000
€49
1.001 - 5.000
€149
5.001 - 10.000
€249
10.001 - 25.000
€499

More than 25.000 conversaties? Contact sales.

  Light agent

€3 per agent per month.

Collaborate internally in customer conversations with team members and use Team Chat for free.

  Team Chat
new
free

Group- and private 1-on-1 conversations with team mates.

Using endless emailforwards, CC's, BBC's, Slack, Microsoft teams or Facebook Workplace? Say goodbye to the old way of working and say yes to Team Chat by Trengo! Switch within one click between your team/private inbox and your team communication in one tool without extra costs.

Our customers love us

This is why we do it
Google Trengo reviews

4.8/5

"Trengo has been saving us lot of headaches"

G2 Crowd Trengo reviews

5/5

"Very satisfied with the Trengo services"

Google reviews

4.7/5

"Great! Feature rich and easy to use"

Petter C review at G2
“Trengo gives us the chance to help more customers”
Petter C
Opteration (50 or fewer emp.)
Gizem A review at G2
“With trengo you can work very efficiently and they also provide excellent customer service”
Gizem A
Carpex Professional (50 or fewer emp.)
Marlieke E review at G2
“Best customer service software, very user friendly and support is amazing!”
Marlieke E
Business Owner (50 or fewer emp.)

FAQ

Transparent about our services. Great for everyone.

Users

Trengo is built for teams that want to work together in one inbox. To get the most out of your experience, our plans require a minimum of two users. 

General

Trengo is suitable for every company that wants to work and communicate efficient with leads, clients, teams and colleague's. Trengo is easy to use and understand, therefore extensive training is not necessary.

Features

With Trengo’s team inbox, you can streamline all your communications channels in one shared inbox. This enables you and your team to work together on conversations via email, Voice, live chat, WhatsApp and more.

Trengo has a collaboration with several WhatsApp business partners that enable to add WhatsApp business to your Trengo inbox. We gladly bring you in contact with the WhatsApp business partners that integrate with Trengo to communicatie via WhatsApp business. 

Channels are communication channels like email, Facebook, Twitter, WhatsApp, live chat, and more. Per plan, there is a specific amount of channels you can add. 

Flowbots can be implemented across various channels like WhatsApp, SMS, Live Chat, Messenger and more. You can make as many Flowbots as you want, the total amount of conversations that have taken place will be charged. For example, Flowbot A has 1000 conversations and Flowbot 3 has 2500 conversations, the total amount of conversations will be 3500. 

Payment

With Trengo it is possible to start a monthly or a yearly contract. Both contracts have to be paid upfront, with the yearly contract you enjoy a discount. 

Trengo is fully transparent and does not have a cancellation period. The subscription renews automatically when a new month or year begins, you can cancel subscription before this date.

When you upgrade a one time invoice will be due for the remaining of the current contract period. The upgrade will be added automatically to your subscription and following invoices. 

Still have unanswered questions? Get in touch.

Ready to power up your inbox? 👏

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  • Coldjet uses Trengo

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The Hapiness team