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Trengo for Restaurant & Hospitality

Offer smooth service and get people through the door

Stay ahead of inquiries and issues pre-, during and post-stays. Offer personalised service and support 24/7 to ensure your customer experience stands out.

Fast support

Support quickly on all channels

Whether it’s booking a hotel room, table or letting you know their flight is delayed, customers expect that you respond fast. Connect all their favourite channels to your inbox for reachability and ensure your team is set up to pick up inqueries easily.

Smooth service

Never miss an order again in the team inbox

Stop missing orders because of a messy inbox. Streamline communication with internal notes, @tagging and more, and set up automation to cut out manually organising your conversations.

Boost revenue

Personalise updates and upsells

Create automated and personalised touchpoints that ensures your sales team easily cross- and upsells. Follow up on dinner with a discount code for the next meal via a customer's favourite channel and you’ll create a connection that translated into lifetime value.

Efficient team inbox

Do more with less

Guarantee your teams work efficiently, even if they’re scattered across different venues and even countries. Work from one inbox and handle more conversations with the same headcount.

Inbox automation like Rules and Labels save your team time by cutting out manual tasks. Time that they can spend on quality support and service.

data insights

Gather 5-star reviews by improving performance

Track response and resolution time, customer satisfaction and retention rates, while checking team performance. Know what’s going on in order to improve where needed.

Zero in on your metrics and learn which tone-of-voice, touchpoints and campaigns successfully create happy, loyal customers and repeat business.

Parfumado

“Our support team was 30% more productive by using Trengo's automation and we saw our resolution time drop from 24 hours to +/- 14 hours.”

Integrations

Create a future-proof platform

Keep up with tech to keep up with your changing customer expectations. Connect your most popular channels, webshop and integrations to your platform.

Trengo for Restaurant & Hospitality

Deliver 5-star experiences

Multichannel inbox

Work from one inbox that includes your WhatsApp, Live chat, email channels and more. Save time and reach customers where they are.

WhatsApp

Maximise the most popular messaging platform worldwide. Add this channel to your inbox and check out open rates of 97%.

Live chat

Reach out to website visitors when it matters most. Customers about to abandone their cart because they have a question? Queue Live chat.

Let’s meet

Take your first steps towards more personalised interactions with your customers, better engagement with your leads, and happier, more effective teams.