Automated bots

Set up the ultimate team player that helps out whenever, wherever

Chatbots and flowbots are perfect digital assistants. A team player in the form of chatbot software that takes over answering frequently asked questions, shows visitors where to go and collects leads. On any channel, 24/7.

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3000+ teams use our automated bots

Automation lays the foundation for team efficiency

Omnichannel

Fix and solve before conversations land in the inbox

Handle large volumes of customer conversations, without having to expand your team every quarter, high season or year. A web chatbot connects with customers via their favourite channel, from email to WhatsApp, and drills down on issues to fix and solve before they can make it to the inbox.

An automated chatbot will relieve your team of FAQs and ensures your team is at least 30% more productive. Check out how Parfumado does it.

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Personalisation

Add value and personalise the customer journey

Whether it’s referring someone to a Help Center articles when they spend a long time on a web page or rerouting customers directly to the team that can pick up their questions, chatbot services help and boost conversion 24/7.

For other FAQs set up a flowbot. Because conversational AI can save teams even more effort and time.

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automation

Apply team focus and save time

Let the bots handle small and big tasks. Would customers like to speak to Finance or Sales? Or rather go to self-service videos? Lead them to where they want and need to be and free up your team to focus on complex inquiries.

Set up a flowbot and give customers options. Ask questions, gather answers and information and set up a fully automated flow that’ll lead towards conversion.

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Fill up the pipeline

From Support

Nurture easily

Does the question land in the inbox, even after customers have interacted with the Live Chat bots? Have your team respond directly, by checking the updated customer profile and contact points in the same screen as the conversation.

TO MARKETING

Streamline funnel conversion

Add chatbot software, and a bot for the website to your landing page to send welcome messages, discounts or resources. Are there abandoned carts? Schedule a flowbot pop up after a certain amount of time on page and ensure doubts won’t get in the way of a purchase.

and Sales

Feed the pipeline without effort

An automated chatbot will gather customer data and automatically add it to your customer profiles. Up- and cross sell possibilities will open up. And your team has all the insights needed for that next converting touchpoints.

Let automation in the form of chatbot software do the bulk of the work

Flowbot

Save your team time. Implement a Flowbot and let it pick up FAQs. So your team won’t have to repeat the same conversations over and over.

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@tagging

Never miss a message again. Use @tagging and internal notes to quickly defer to team mates and resolve inquiries.

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Rules

Keep a clean inbox without manual effort. Use automatic Rules to assign conversations to colleagues and teams in one go.

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Labels

Speed up productivity. Add labels to conversations so your team can prioritise, assign and filter. While you track trends in engagement.

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Teams

Categorise and organise. Create clusters in your inbox to keep a clear overview and to direct customers to the right teams.

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Reports

Base your next move on data. Track the team performance in your dashboard and ensure the overall quality of conversations.

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Ferryscanner

"During high season, we saw a 700% increase in customer inquiries across five different communication channels and were able to handle these with ease because of Trengo”

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Integrations

From team inbox to automation

Combine all your channels into one platform. Work from the team inbox and set up automation to streamline productivity and conversion.

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Reach your customers wherever they are

Live Chat

Decrease the amount of abandoned carts. When customers are stuck fix and solve with live chat bots in real-time.

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SMS

Meet customer expectations and always let them know the status of their orders. Follow up and inform directly.

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Be where your customers are. Use the most popular messaging platform worldwide to connect.

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Let’s meet

Flip the switch. Opt for simple planning, hassle-free billing, and quick resolution times. You’ll brighten your teams’ and customers’ day.

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