A conversation in Trengo is an outbound message that starts in Trengo, either as the first touch point with a customer or as a reply to a customer’s inbound conversation.
€15 per 100 additional conversations on a yearly plan, €18 on a monthly plan. Free conversations will always be used first. Find out more about how conversations work here.
Every month, the first 1,000 inbound conversations with WhatsApp are free. Additional conversations will be charged according to WhatsApp’s pricing. Voice and SMS use local rates. Check out which rates apply to you.
These paid add-ons will extend your customer relationships. Speak with sales to add any of these to your plan.
Make outbound calls and pick up inbound calls with a voice channel.
Easily initiate conversations or share information with large groups of customers and leads.
Automate customer conversations in and outside conversation hours with the Flowbot.
Setup API access and seamlessly integrate Trengo with your business applications.
Add additional data storage to your account. The default for Boost is two years.
Collaborate internally on conversations and maintain oversight into team activity.
It makes it easier for us to work daily, especially in the tick feature, which is great, in addition to the automatic response to all e-mails In addition to the questions and answers section
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by. Normal 'ticketing' tools felt too ...
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real time with internal comments.
Trengo is a fantastic chat service that has transformed my communication with customers. The straightforward platform allows me to manage all my conversations in one place.
It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...
It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...
Trengo is a fantastic chat service that has transformed my communication with customers. The straightforward platform allows me to manage all my conversations in one place.
I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real time with internal comments.
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by. Normal 'ticketing' tools felt too ...
You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
It makes it easier for us to work daily, especially in the tick feature, which is great, in addition to the automatic response to all e-mails In addition to the questions and answers section
Everything you need to know about our services.
All plans come with five users, but you do not have to use all five seats. If you would like more users at any time, you may purchase these as an add-on. Only the Essentials plan has a limitation of a maximum of 10 users.
If you exceed your committed usage, an over-usage charge is applied. Trengo will notify you before you exceed the limit. Once you have reached this limit, an extra 10% of your total conversations will automatically be added to your current subscription and future billing cycles. You will be charged the regular pricing of these additional conversations plus a 20% overage fee if you do not increase your volume commitment on time.
A conversation in Trengo is an outbound message that starts in Trengo, either as the first touch point with a customer or as a reply to a customer’s inbound conversation. A conversation lasts seven days and once the seven days are over, it will be counted as two conversations.
Trengo is suitable for small and medium businesses in the consumer service sector that aim to engage in meaningful conversations and deliver customer delight on a daily basis.
Channels are communication channels like email, Facebook, WhatsApp, live chat, and more. You can add unlimited channels per package. Voice channels must be purchased as an add-on.
The Trengo team inbox is an omnichannel inbox that consolidates multiple customer communication channels, including email, live chat, WhatsApp, and social media platforms, into one inbox. This integration enables the team to assign and label questions more efficiently, facilitating quicker responses to customer queries with automation.
We ask you to pre-commit third party costs for your commitment period. All transactions like WhatsApp, SMS, VOIP will be deducted from this amount. The commitment will be reset at the end of the commitment period. We charge 10% on top of carrier costs to cover the processing costs, currency conversion, and roundings.
Plans can be cancelled at any time and the cancellation will be processed at the end of your set contract term. After cancelling a plan, the plan can still be used for the remainder of the time until your initial renew date.
The default term is one month with monthly billing. If you opt for a one-year commitment with yearly billing you may be eligible for a discount of up to 20%. This discount would extend to your plan and any add-ons.
With questions regarding pricing and plans, please contact Support.
Great conversations are the first step in building meaningful customer relationships. With Trengo, you’ll be sure to start bringing customer delight to every interaction.