There is no need to switch between different programs anymore! With Trengo every employee simply answers all incoming messages using one clear inbox with the entire team. Every conversation the customer starts enter the inbox in New where colleagues can choose to assign these messages to themselves or to their colleagues, making sure there is an overview and no messages will be unanswered.
Thanks to @tagging and internal notes emailing between colleagues is no longer necessary. Ask you colleagues for help in between the customer's messages without him/her knowing this. This way you are always 100% sure the right answer is given.
Make use of great features like quick replies, rules or auto replies to answer customers even faster. With the use of smart [tags] an automated message can still get a personal touch.
Live chat is nearly inevitable within modern society. Customers value direct and fast communication with any organisation. Trengo's powerful live chat helps the organisation to lift their customer service to the next level. Why wait with live chat when you can start your try out today?
"Trengo has been saving us lot of headaches"
"Very satisfied with the Trengo services"
"Great! Feature rich and easy to use"