OMNICHANNEL INBOX
From chaos to control, all contact in one place
Don't miss high-value conversations because of an unmanageable inbox. Bring prospect and customer conversation into a single, easy-to-use inbox that includes AI.
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Partenaire commercial Meta
Official Business Partner
4.3 G2 score
Used by 17.000+ people worldwide!
150%
Faster response time
When you centralise channels and use workflow automations and AI.
80%
Of FAQs instantly resolved
AI picks up FAQs and resolves them before they land in the inbox.
70%
Increase in lead generation
With all conversations centralised you'll never miss an opportunity.
Connect your favourite channel to our omnichannel team inbox
Experience customer preferred channel WhatsApp
Test out what engagement via WhatsApp looks like. Send a message to your phone and engage with the AI agent at any moment of the day.
Merci ! Ton envoi a été reçu !
Oups ! Quelque chose s'est mal passé lors de l'envoi du formulaire.
You can expect this initial WhatsApp message on your phone.
Thank you for showing interests in our company and products!
Ask me something you would like to know about Trengo.
Ask me something you would like to know about Trengo.
Keep an overview of all conversations
Work from an team inbox that includes AI, automation, and keep a clear overview.
Auto-close conversations easily, tag colleagues to help with answers, and use AI to handle FAQs. Set up traceable workflows and deliver the best service.
Auto-close conversations easily, tag colleagues to help with answers, and use AI to handle FAQs. Set up traceable workflows and deliver the best service.
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Keep a customer 360 view, at all times
Show customers profiles right next to the conversations. Customers sending a direct messages on WhatsApp last week, emailing today and calling right now... doesn't matter. Your team is always up to date.
All communication in one place
Spending lots of time and money on repetitive questions doesn’t add up. Tie all your communication channels your shared Trengo inbox, and let AI help out big time.
Deliver Experiences
Engage and automate Conversations
Lead generation
Sales
Customer serviceSupport
Re-engagementMarketing
WhatsApp
Facebook
Instagram
Télégramme
VoIP
Gmail
Perspectives
Unlock these inbox features
Translations · Easily translate your conversations in any language for quick understanding.
AI Summarisation · Less reading! Ongoing conversations can be easily summarised
Multi-user & teams · Collaborate on conversations, no matter the size or location of your team
Website widget · Offer a Multichannel experience with our website widget
Omnichannel inbox · Be present where it matters. Add WhatsApp to your omnichannel inbox.
AI & automations · Use AI on WhatsApp to help out with handling repetitive conversations.
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Trouve les réponses ici
Questions fréquemment posées
What is an omnichannel inbox?
An omnichannel inbox is a unified platform that centralised customer interactions from various channels—such as email, social media, live chat, and SMS—into a single interface, enabling efficient and consistent communication.
Which channels can I connect to Trengo’s omnichannel inbox?
Trengo's omnichannel customer solution supports integration with multiple communication channels, including email, WhatsApp, Facebook Messenger, Instagram Direct Messages, live chat, SMS, and more.
How many users can work in Trengo’s inbox at one time?
Trengo's plans accommodate varying team sizes. The 'Essentials' plan supports up to 10 users, while the 'Boost' and 'Pro' plans offer scalability for larger teams, allowing unlimited additional users at an extra cost per user.
What are the main features of an omnichannel inbox?
Key features of Trengo's omnichannel for customer service include:
- Unified inbox: centralise all communication channels and customer info
- Team collaboration: features like internal tagging and notes will help you confer with colleagues and answer faster
- AI and automation: keep the inbox organised by setting up automated workflows, tag and label conversations. Plus use AI to translate, summarise and help answer conversations. Bonus: use the AI assistant and add AI Journeys to your channels to handle FAQs from A-Z (before they even land the inbox.
- Comprehensive analytics and reporting: check your dashboard to keep track of important customer communication metrics.
- Integrations: integrate your inbox to your systems. That way you’ll have all critical info centralised, and you’ll be able to answer customers faster and better.
What are the benefits of using an omnichannel inbox (or combined inbox)?
Benefits include:
- Seamless customer experiences: because your team is on top of it, has all the info they need and can reach out proactively.
- Faster response times: with info and channels centralised plus AI your team will be able to answer fast.
- Improved team collaboration: your team can easily collaborate and work from the same inbox and insights no matter their location or the time zone.
- Valuable insights from unified analytics: you’ll have insight into customer conversations. Where to pivot and where to spot sales opportunities.
How can I customise the omnichannel inbox to my team’s needs?
Trengo allows customisation through:
- Configurable workflows and automation
- Personalised branding options
- Custom fields and tags
- Integration with tools your team already uses
How much does Trengo cost?
Trengo offers several pricing plans:
- Essentials: €99/month for 5 users and 1,200 conversations per year.
- Boost: €149/month for 5 users and 3,600 conversations per year.
- Pro: €249/month for 5 users and 12,000 conversations per year. Additional users and
For more details check out to our pricing page.
What is a conversation in Trengo?
In Trengo, a conversation is defined as an outbound message initiated from the platform, either as the first contact with a customer or as a reply to an inbound message. Each conversation is confined to a 7-day window; if communication with the same customer continues beyond this period, it counts as a new conversation.
For more detailed information, please visit Trengo's Help Center.
For more detailed information, please visit Trengo's Help Center.
Ce que nos clients disent de Trengo
L'automatisation nous fait gagner beaucoup de temps parce qu'elle pose beaucoup de questions simples mais nécessaires pour nous. Ainsi, nous avons beaucoup d'informations avant d'entrer en contact avec les clients. Cela nous aide à offrir un meilleur service.
Employee from
Le monde BAS
Les intégrations que nous faisons avec notre CRM nous permettent de tout voir et comme nous utilisons Trengo, nous pouvons attribuer automatiquement les tickets à la bonne équipe.
Cela nous aide beaucoup car notre objectif principal est de répondre le plus rapidement possible.
Cela nous aide beaucoup car notre objectif principal est de répondre le plus rapidement possible.
Twan Geert van Kessel
Concept solaire
Ce que j'aime chez Trengo, c'est sa convivialité. Très facile à utiliser, l'intégration des nouveaux agents est un jeu d'enfant. Ils ont été très réactifs et ce fut un plaisir de travailler avec eux. Je recommande vivement Trengo !
Maybelline O.
Responsable de l'expérience client
Avec la boîte de réception multicanal de Trengo, l'équipe n'a plus à jongler avec différents onglets. Toutes les boîtes de réception des plateformes sont désormais proprement consolidées en un seul endroit. De plus, les responsables utilisent les étiquettes pour suivre les mesures de réponse dans leurs tableaux de bord et repèrent activement les possibilités d'amélioration.
Arno Klerks
Pièces détachées
Use this omnichannel platform to answer and automate all your conversations
See how you can serve customers better with an AI-first omnichannel inbox
Langue
Anglais
