Automate client service and reduce service costs
The future of customer service
The smart chatbot answers customers’ questions and can have conversations via website chat. The Trengo technology understands questions and gives standard answers. Complex questions are sent to a customer service member, who has insight in the conversation and can answer directly. Service employees save time by having the chatbot answering FAQs.Sign up
Chatbots can have a limitless amount of conversations.
Let chatbots handle the frequently asked questions.
Invest less hours in support.
This is how you automatically respond to questions
Chatbots can have a limitless amount of conversations at the same time.
Clients receive instant response to their questions.
The chatbot can reply during and after opening hours.
The chatbot becomes more intelligent through all the questions and information it processes.
Save money with automatic replies.
Redirect conversations to customer service employees.
Get in touch with your colleagues, team or business units easily and directly.
Simply redirect a conversation to a colleague or team.
Quickly send a whole customer conversation to an email address.
Notes and comments
Add notes and comments to a conversation or client information to inform your colleagues.
Multi-user & teams
Create teams, add colleagues and improve your customer contact together.
Mobile device, tablet or PC? You are always connected through our online inbox.
Install our app for iOS or Android and receive push notifications when new messages are received.
Receive notifications in your email box or browser when new messages enter.
Multi website widget
Connect to your customers easily via all social media channels.
Multi language widget
Show another language for foreign website visitors.
Our team inbox shows which messages your colleagues already answered.
Generate all the statistics you need on social media channels, the performance of teams or individual colleagues.
All colleagues can easily adjust their status, so you know who is available for answering customer questions.
Find contacts and messages easily.