DATA INTELLIGENCE

Make conversion and loyalty a simple equation

Use data to enrich your conversations and back up business decisions. Get easy-to-digest insights and simplify your customer engagement.
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See for yourself how data intelligence will fuel better decisions

Track

Demystify customer activity

Dive into reporting for the ideas that'll make customers want to come back. Optimise your team's ways of working for an enhanced customer experience at every step of the journey.
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improve

Act on opportunities

Act on the insights that come from the customer data you collect. Let automation handle FAQs and sharpen workflows for a better experience.
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retain

Put numbers behind quality

Invite customer feedback and put ratings behind your experience. Leverage automation to do the manual follow up so your team can focus on delivering delight and you can measure success.
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Enrich your customer experience with data

Turn the data you already collect daily into insights that’ll improve your customer experience. We can show you how reporting will help you scale and grow. Want in?
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The features that will boost your team’s data confidence

AI and automation
AI and automation
From personalisation to picking up FAQs, AI levels up the entire customer journey.
Views
Views
Use different pre-set views to stay on top of your inbox activity.
Reporting
Reporting
Pull valuable insights from the customer data you collect daily.
Webhooks
Rules
Create automated workflows for a seamless customer journey.
Labels
Labels
Categorise conversations so you know where to implement automation for efficiency.
CSAT
CSAT
Dive into your CSAT-score to find out what it takes to turn people into loyal customers.

What our customers say about Trengo

The integrations that we do with our CRM allows us to see everything and since we use Trengo, we can automatically assign the tickets to the right team.

This helps us a lot as our main goal is to reply as quick as possible
Twan Geert van Kessel
Solar Concept
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
Jeffrey D.
Group Director
With Trengo’s multichannel inbox, the team no longer to juggles different tabs. All platform inboxes are now neatly consolidated into one place. Plus, the managers are using labels to track response metrics in their dashboards and are actively spotting opportunities for improvements.
Arno Klerks
Motorparts
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by.
Julian P
Small Business
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
Martijn V.
Operations Manager E-Commerce
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
Maybelline O.
Customer Experience Manager
Achieving a 70% higher response rate through WhatsApp has significantly improved our communication effectiveness. Additionally, our processing speed has increased fivefold, as we have eliminated the manual task of checking each customer individually on the Excel sheet. This streamlined approach has resulted in a more efficient and time-saving process.
Bart Alfrink
Alfrink Cosmetics
The automation saves us a lot of time because it asks a lot of simple but necessary questions for us. This way, we have a lot of information before we get in contact with customers. This helps us to offer better service.
BAS World

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"Because of the multichannel inbox, we collaborate more easily, and have a complete overview of all customer contact. You can't achieve that with a normal inbox."

Company ·
Bomenbezorgd
Liset Schiphorst
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