Track, think and listen

Your team works from one platform, to handle all conversations. Place customer profiles next to conversations and pick up on feedback straight away. Use this 360 view of your customer experience and know when and where to up productivity on resolution and first-response times.

When feedback is picked up, and the same mistakes won’t repeat themselves, customers will feel hard and won’t hesitate to return next time. Send out CSAT-surveys to gather feedback, dive into the trends you see and ensure your team does better and better each survey round.

Feedback is extremely valuable, but so is time. Luckily, clever automation can be set up to send out surveys or emails asking for reviews as automated touchpoints when it makes sense for the customers’ journey. No manual effort, but loads of insights.