Products

E-mail

Process all customer emails together with colleagues

E-mail

Tag your colleagues, answer emails and create overview

Managing one shared email box with colleagues is often a difficult task. Process emails using Trengo and maintain a clear overview.

The ticket system optimizes email management. You work together with your teammates from one inbox. You immediately see which emails your colleagues already answered. Emails are never left unanswered.

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Create overview

Manage all emails and messages from one shared inbox.

Create harmony

Get insight in client history, messages and notes.

Create statistics

Create detailed analyses on reaction - and handling time; per inbox, team or individual colleague.

STRUCTURE

Organize email

Add labels and notes to individual conversations.

Search

Find emails easily

Achieve insight in client history

Features

Email

How you can manage your email professionally

Combine emails

Combine emails and messages of one client in one ticket.

Delivery report

Automatically send a receipt confirmation with a ticket number to your client.

Send emails

Create new emails, even if the email address does not yet exist in your Trengo account.

Company chat

Get in touch with your colleagues, team or business units easily and directly.

Redirect conversations

Simply redirect a conversation to a colleague or team.

Email conversations

Quickly send a whole customer conversation to an email address.

Notes and comments

Add notes and comments to a conversation or client information to inform your colleagues.

Multi-user & teams

Create teams, add colleagues and improve your customer contact together.

Online inbox

Mobile device, tablet or PC? You are always connected through our online inbox.

iOS/Android app

Install our app for iOS or Android and receive push notifications when new messages are received.

Notifications

Receive notifications in your email box or browser when new messages enter.

Multi website widget

Connect to your customers easily via all social media channels.

Multi language widget

Show another language for foreign website visitors.

Ticket system

Our team inbox shows which messages your colleagues already answered.

Statistics

Generate all the statistics you need on social media channels, the performance of teams or individual colleagues.

On-line/off-line status

All colleagues can easily adjust their status, so you know who is available for answering customer questions.

Advanced search

Find contacts and messages easily.

Easy

Organize your customer service and take it easy

One inbox bring all communication together

CLIENTS

Our happy customers

More than 4000 companies discovered our inbox