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Master Messenger for long-lasting relationships with customers

Combine your messaging apps, traditional channels, customer profiles all on one platform. Save time and frustration by no longer switching between tabs, apps and more and keep track of multiple conversations from the same space.

Multichannel

Set up easy engagement with your customers

With over 2 billion monthly users Facebook is a well-known host for many of your customers and prospects. Use this channel to engage efficiently, via automated messages, and reply fast to customer queries.

Workflow automation

Ensure purchases and transactions are quickly made

Your most important points of conversion should be anything but a hurdle. Lead prospects and customers smoothly through end-to-end customer journeys. Browsing, booking, checking-in, queries and purchases all via the app that they prefer.

Live chat automation

Collect high-quality leads without effort

The Live Chat is basically an extra Sales team member. Even before conversations start it will collect details from website visitors and create customer profiles in your inbox. So your team has immediate insight into product interest straight away.

Personalisation

Channel brand loyalty

Consumers will open up most via their favourite channels, which makes sense. That’s why Facebook Messenger is a great opportunity to engage in personalised conversations. And along the way build trust and loyal ambassadors.

55% of US consumers felt an instant personal connection to brands they could message straight away. Don’t let that chance of returning customers go, and set up a live-chat.

Data insights

Nip challenges in the bud

Streamline team performance with automated workflows and automatically answer frequently asked questions with a no-code WhatsApp bot.

Provide instant personalised solutions to keep everything under control. Connect Facebook to your inbox, and handle conversations right next to customer profiles.

Ferryscanner

"During high season, we saw a 700% increase in customer inquiries across five different communication channels and were able to handle these with ease because of Trengo”

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Take your first steps towards more personalised interactions with your customers, better engagement with your leads, and happier, more effective teams.