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Google Business Messenger

Be right there where customers need it

Don’t let complaints turn into reviews. Showcase availability and customers’ favourite channels so everyone knows when something is wrong, or right they can get in touch and your team can solve immediately.

Multichannel

Decrease wait times

Pick up messages from various channels, all from the same inbox. Ensure customers receive a swift reply via the channel they prefer and your team has all the useful workflow automation set up for quick pick ups.

Automation

Provide seamless journeys

Connect with customers via their preferred channel and set up workflow automation to ensure messages arrive at the right teams and team members. Your team is easy on the pick up and customers won’t ever have to repeat questions. A win-win.

Lead generation

Lead towards conversion

Lower the bar to a minimum on purchases. Provide end-to-end journeys that lead from browsing to buying all in the same conversation. Set up Google Business Chat, engage with prospects and streamline your conversions.

Data insights

Increase satisfaction and loyalty

You don’t want people to leave anything other than positive reviews on Google (of course). Dive straight into what’s going well and what isn’t to ensure you’re on top of feedback and ready to make the necessary updates.

54% of consumers expect nothing short of highly personalised experiences. Find out what your customers want, start with diving into CSAT.

JOIN THE CONVO

Build a solid foundation and scale the quality of your customer engagement

Bring the foundations for your customer engagement strategy up to speed. Subscribe to our monthly newsletter and we’ll talk about how your team can build stronger relationships and deliver delight with every interaction

Parfumado

“Our support team was 30% more productive by using Trengo's automation and we saw our resolution time drop from 24 hours to +/- 14 hours.”

FAQ

Questions about Google Business?

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Take your first steps towards more personalised interactions with your customers, better engagement with your leads, and happier, more effective teams.