Decrease wait times
Pick up messages from various channels, all from the same inbox. Ensure customers receive a swift reply via the channel they prefer and your team has all the useful workflow automation set up for quick pick ups.
Provide seamless journeys
Connect with customers via their preferred channel and set up workflow automation to ensure messages arrive at the right teams and team members. Your team is easy on the pick up and customers won’t ever have to repeat questions. A win-win.
Lead towards conversion
Lower the bar to a minimum on purchases. Provide end-to-end journeys that lead from browsing to buying all in the same conversation. Set up Google Business Chat, engage with prospects and streamline your conversions.