Integration

Hostaway

Ask if help is needed

Send a WhatsApp via Hostaway to ask if they need any further help.

Receive a trigger from Hostaway via Zapier to activate your Trengo Webhook Journey — automatically sending a WhatsApp to ask if they need any further help straight to your guest.

We currently can't verify if Hostaway is supporting this specific Webhook in order to establish the integration for this use-case.

Meta Business Partner

Official Business Partner

Scoring 4.3 on G2

Discover how it works

Deliver the ultimate guest experience via WhatsApp — with Trengo and Hostaway.

Put your guests first by delivering important messages straight to their pockets — on their favorite channel, WhatsApp. With Trengo, you can design the ideal guest experience with proactive automated messages triggered via

Hostaway

and delivered via WhatsApp before, during, and after their visit.

Elevate the guest experience and automate WhatsApp messages:

Send a WhatsApp via Hostaway when a guest makes a booking.

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Send a WhatsApp via Hostaway when the booking changed or gets cancelled.

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Send a WhatsApp via Hostaway with check-in details

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Send a WhatsApp via Hostaway after check-in with extra info.

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Send a WhatsApp via Hostaway to ask if they need any further help.

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Send a WhatsApp via Hostaway to check in and ensure everything’s going well.

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Send a WhatsApp via Hostaway a day before check-out with extra details.

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Send a WhatsApp via Hostaway a day later to ask about the experience.

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Send via WhatsApp an online review request via Hostaway after a positive experience.

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Send a WhatsApp via Hostaway with the invoice to the guest.

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Answer at WhatsApp replies with your digital AI service employee from Trengo

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Answer and collaborate with your service desk and/or reception on incoming responses.

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WhatsApp messages gets read

Unlike email with open rates below 30%, WhatsApp messages get read 98% of the time—reducing repeat questions about bookings and reservations made via WeTravel.

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Increase of returining guests

Guests are 3x more likely to book again via WeTravel when proactively engaged via their favorite channel: WhatsApp.

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More positive reviews

Trengo’s AI on WhatsApp follows up after visits—only asking happy guests to leave a review, boosting your positive ratings.

How to connect Hostaway

Our experts help you set up

automated WhatsApp messages triggered by

Hostaway

through Zapier to Trengo. We can handle the tech if you dont have the expertise in-house, so you can focus on delighting guests. Plan a demo with our experts to explore the possibilities with our Solution Experts.

Get in touch

Hostaway is a vacation rental management software offering channel management, automation tools, and guest communication features.