A central inbox from where all guest's communication is managed across all channels.
We provide a simple way to have AI agents act across that guest's communication - it consists of 3 parts:
Knowledge management
Respond to travellers faster with accurate answers pulled from your help centre, destination guides and more.
Agent behaviour
Train your AI agent to engage with travellers and guests in your brand’s tone. Control conversation topics and define how customers are addressed.
Orchestration
Instantly handle the first line of traveler's communication and trigger the right AI agent based on the content and context of any travel-related conversation.
Integrate Trengo with your existing tech stack
Cloudbeds
Handle reservations, answer questions, or manage check-ins with Cloudbeds integration
AI-first Omnichannel inbox · Be present where your customers are and add AI on top to start servicing faster and better..
AI Suggested Replies · AI can answer based on company knowledge so your team doesn’t have to repeat themselves.
AI Summarisations · Less reading! Ongoing conversations can be easily summarised.
AI Translations · Easily translate your conversations in various languages for quick understanding.
AI Labelling · Let AI research every conversation and add the right topics so you know where to improve.
Reporting & analytics · Understand how your human- and AI agents are solving incoming questions.
‘Trengo AI is simple and easy to use, with a quick and straightforward setup. It’s fantastic to have full control over how we experience and leverage AI.’