Trengo for travel, hospitality & leisure

The only AI agent you need for travel, hospitality, and leisure.

One centralised inbox to manage all your guest's communication channels.
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Meta Business Partner
Official Business Partner
4.3 G2 score
Trusted by 9,000 businesses worldwide
Travel Agencies
Streamline bookings and traveler support from one inbox.
Hotels, Resorts, Rentals
Deliver 5-star guest experiences at every touchpoint.
Tour Operators & Travel
Coordinate trips and answer traveler questions fast.
Leisure and attractions
Engage visitors, manage reservations, and handle inquiries with ease.

80%

of FAQs resolved instantly
Centralise guest inquiries with an omnichannel inbox, that includes WhatsApp and more, and answer faster than ever.
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5x

faster response time
Ferryscanner AI agents engage instantly, during peak hours and outside regular business hours.
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< 4 mins

to handle 13 customer channels
See how Your Apartment manages & responds to queries from one centralised platform.
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A central inbox from where all guest's communication is managed across all channels.

We provide a simple way to have AI agents act across that guest's communication - it consists of 3 parts:

Knowledge management

Respond to travellers faster with accurate answers pulled from your help centre, destination guides and more.

Agent behaviour

Train your AI agent to engage with travellers and guests in your brand’s tone. Control conversation topics and define how customers are addressed.

Orchestration

Instantly handle the first line of traveler's communication and trigger the right AI agent based on the content and context of any travel-related conversation.

Integrate Trengo with your existing tech stack

Cloudbeds
Handle reservations, answer questions, or manage check-ins with Cloudbeds integration
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MEWS
Managing reservations and responding to guest's communication across channels doesn’t need to be complicated.
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Booking Experts
Automate your reservation and booking flows. Use the reservation system specialised for travel.
Learn how

Experience Trengo

See how you can reach and service leads and customers better with an AI-first omnichannel Inbox.
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Unlock your AI-first platform with...

AI-first Omnichannel inbox · Be present where your customers are and add AI on top to start servicing faster and better..
AI Suggested Replies ·  AI can answer based on company knowledge so your team doesn’t have to repeat themselves.
AI Summarisations · Less reading! Ongoing conversations can be easily summarised.
AI Translations · Easily translate your conversations in various languages for quick understanding.
AI Labelling · Let AI research every conversation and add the right topics so you know where to improve.
Reporting & analytics · Understand how your human- and AI agents are solving incoming questions.
‘Trengo AI is simple and easy to use, with a quick and straightforward setup. It’s fantastic to have full control over how we experience and leverage AI.’
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‘We work super efficiently with all channels connected and it shows in our average first response time of just 25 seconds.’
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‘It used to take a minimum of an hour to respond, and now, with Trengo, we are at a 20-minute response time.’
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Add more value to your conversations with Trengo AI

See how Trengo AI can supercharge your customer engagement
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