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Trengo, the the SMB alternative to Freshdesk

Trengo is not an Enterprise ticketing system like Freshdesk. We don’t separate our omnichannel from our help desk solution because that doesn’t make sense. Instead, we offer one platform for all customer engagement.

SMB-focused
Easy interface
Short onboarding
Capterra
G2
4.4
4.5
4.4
4.3

Why Trengo is the best alternative to freshdesk

Reason 1

User-friendly and future-proof platform

Trengo focuses on an all-in-one conversation-based platform. Unlike Freshdesk we don’t believe in handling individual tickets. We’re making sure that via one inbox your team can easily navigate all engagement.

Using strong functionalities and modern channels like WhatsApp and live chat to support customers with conversation-based messaging.

freshdesk alternatives
alternative to freshdesk
Reason 2

Easy onboarding

When you choose an alternative to Freshdesk you want relevant onboarding that's to the point. From channel functionalities to integration set-up and automation tip & tricks for fast teamwork.

Our personalised support will ensure your team understands your new platform fast and you will be up and running quickly.

Reason 3

Affordable prices

Let’s cut a long story short: Trengo is the affordable freshdesk alternative. Our platform was built to make life for SMBs easier, and that includes our pricing plans too. They’re not complex like Freshdesks’.

Trengo’s most popular SMB package starts at €27 per user/per month.

alternative freshdesk
What is possible with Trengo

See what you’re missing out on using Freshdesk

Focus on meaningful contact. Make your customer engagement platform and the affordable price work for your SMB. So your team can turn tickets into conversations.

Omnichannel
Conversation history
Customer profiles in chat
User permissions
Channels
Email
Voice
SMS
Instagram
Facebook
Twitter
WhatsApp
WhatsApp broadcasting
Automation
Live Chat Lead Gen
Bot automation
Labels
Rules
Rule Library
Auto-assignment
Quick-replies
Auto-replies
Self-service & Support
Help Center
Self-service
Complete onboarding
at extra cost
third-party app
third-party app
third-party app
limited

Don’t take our word for it…

This is what ex-Freshdesk users shared with us

Maybelline O.
Customer Experience Manager

What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!

Verified User
Consumer Goods

It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...

Julian P
Small-Business

I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by. Normal 'ticketing' tools felt too ...

Ready to switch?

We don’t talk about tickets but about conversations. And we think you do too. That’s why we’re certain that fully informed you’ll choose the best alternative to Freshdesk.