Trengo is not an Enterprise ticketing system like Freshdesk. We don’t separate our omnichannel from our help desk solution because that doesn’t make sense. Instead, we offer one platform for all customer engagement.
Trengo focuses on an all-in-one conversation-based platform. Unlike Freshdesk we don’t believe in handling individual tickets. We’re making sure that via one inbox your team can easily navigate all engagement.
When you choose an alternative to Freshdesk you want relevant onboarding that's to the point. From channel functionalities to integration set-up and automation tip & tricks for fast teamwork.
Let’s cut a long story short: Trengo is the affordable freshdesk alternative. Our platform was built to make life for SMBs easier, and that includes our pricing plans too. They’re not complex like Freshdesks’.
Focus on meaningful contact. Make your customer engagement platform and the affordable price work for your SMB. So your team can turn tickets into conversations.
This is what ex-Freshdesk users shared with us
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by. Normal 'ticketing' tools felt too ...
We don’t talk about tickets but about conversations. And we think you do too. That’s why we’re certain that fully informed you’ll choose the best alternative to Freshdesk.