Top 11 AI automation tools & companies to boost growth in 2024

AI automation tools have become essential for almost every business in close contact with their customers. Because if you want to improve the customer experience while also saving time and money, you need an efficiency tool. 

Customer service professionals report saving 2 hours and 11 minutes daily using generative AI for responses.

Those who use chatbots for customer service requests save around 2 hours and 20 minutes daily. These AI automation solutions save time for handling complex issues that require a human touch, such as escalation management.

In this blog, we will cover 11 of the best AI tools currently on the market and how you can use them in your customer service strategy to boost your team. 

The AI revolution in automation

AI is making sure automation is evolving fast, and making a massive and irreversible impact on business operations. With AI automation services, companies from all kinds of industries can automate a lot! From data entry to customer interactions, allowing teams to focus on more strategic and high-value activities.

Here are some key ways AI is transforming automation:

• Streamlining workflows: automating repetitive tasks like data entry and scheduling.
• Improving accuracy: reducing human error in routine processes.
• Enhancing customer service: using chatbots and virtual assistants to handle customer inquiries.
• Accelerating decision-making: analysing data quickly to support strategic decisions.
• Reducing operational costs: lowering expenses by automating manual processes.
• Boosting productivity: allowing employees to focus on high-value tasks.

Sophisticated AI automation platforms use advanced algorithms to improve and adapt, ensuring businesses remain competitive continuously. By adopting these services, you can increase productivity, improve accuracy, and deliver superior customer experiences. 

Why use AI automation tools?

AI automation tools will transform how your customer service team operates by handling repetitive tasks and continuously improving efficiency. These tools go beyond basic automation, using advanced algorithms to learn from your data and enhance their performance over time.

You can automate processes like data entry, customer support, and sales by implementing AI automation services. This reduces human error and frees up valuable time for your team to focus on strategic tasks.

So what about some specific examples of how AI automation can benefit your customer service team? Let's look at these: 

• Chatbots: AI-powered chatbots can handle common customer inquiries, provide instant responses, and escalate complex issues to human agents.
• Automated ticketing systems: AI automation software can categorise, prioritise, and route customer support tickets to the appropriate departments or agents.
• Personalised responses: AI can auto-generate personalised responses based on customer history and preferences, enhancing the customer experience.
• Predictive analytics: AI can predict customer needs and behaviours, enabling you to offer proactive support and improve satisfaction.
• Knowledge base automation: AI can automatically update and maintain a knowledge base, ensuring customers have access to the most accurate and relevant information.

Incorporating AI automation services into your operations means smarter workflows, better decision-making, and increased productivity. All of which contribute to the sustainable growth of your business.

Types of AI tools for automation

AI tools for automation come in various forms. Each can offer its own set of benefits to streamline workflows, and which ones will work best for you will depend on your business and its goals.

1. Robotic Process Automation (RPA)

Think of these tools as your assistant, handling repetitive tasks like data entry and scheduling so you don't have to.

2. Natural Language Processing (NLP)

Perfect for analysing customer feedback and sales calls, NLP tools sift through text and speech to uncover valuable insights.

3. Predictive analytics

These tools act like a crystal ball, using historical data to predict future outcomes. Whether forecasting sales or identifying potential issues, predictive analytics keeps you one step ahead in a competitive market.

Leading AI automation companies offer these tools to help your business operate more efficiently, make smarter decisions, and provide better customer service. Let's examine the leading tools on the market, why they are important, and how you can use them in your business. 

Best AI automation tools by category

Now, it's time for the top 11 AI automation tools we love, broken down by category. 

1. Trengo - AI Tools for Customer Service Automation
2. ChatGPT - AI Tools for Conversational AI
3. Grammarly - AI Tools for Writing Assistance
4. DALL·E 3 - AI Tools for Image Generation
5. Drift - AI Tools for Sales and Marketing Automation
6. Otter.AI - AI Tools for Transcription and Meeting Notes
7. aiXcoder - AI Tools for Code Generation
8. NeuralStyler - AI Tools for Video Style Transfer
9. Jasper - AI Tools for Content Creation
10. Splash Pro - AI Tools for Music Generation
11. Motion - AI Tools for Project Management Automation

Trengo - Best AI automation tool for customer service automation

Trengo is a leading AI automation platform designed to streamline customer service operations. By centralising communications across various channels such as email, chat, and social media, Trengo ensures that all customer interactions are managed efficiently from a single interface. 

This tool is ideal for businesses looking to enhance customer support, improve response times, and provide a seamless customer experience. Trengo’s AI-powered features, including help with responses plus help with workflows, empower customer service teams to handle inquiries more effectively and focus on complex issues requiring a human touch.

Trengo - Pros

• Centralised communication management: handle all customer interactions from one interface.
• AI HelpMate: AI HelpMate is an AI bot able to offer 24/7 support in many many languages. Your team won't have to handle FAQs anymore, leaving them with time to offer quality service.
• AI-powered conversation workflows: with AI workflows teams can set up journeys for customers.Customers will start off with a question, flow through a natural and automated conversation, and will end up with the right answer. That's how you provide customers with a seamless experience, without robbing your team of precious time.
• Personalised response suggestions: Use AI to generate tailored responses based on customer history.
• Seamless integration: integrates with various communication channels like email, chat, and social media.
• User-friendly interface: easy to navigate and use, reducing the learning curve for new users.
• Real-time analytics and reporting: gain insights into customer interactions and team performance.

Trengo - Cons

• Higher pricing tier for all features: If you want to use all functionalities you'll have to opt for a higher pricing plan.

Trengo - Rating

4.5/5

ChatGPT - Best AI automation tool for conversational AI

ChatGPT, developed by OpenAI, a leading AI automation company, is a conversational AI tool that excels in generating human-like text for various applications such as chatbots, virtual assistants, and customer support. 

This tool leverages advanced NLP algorithms to understand and respond to user inputs in a highly engaging and contextually appropriate manner. Businesses can use ChatGPT to automate customer interactions, provide 24/7 support, and enhance user engagement without needing a large support team. It’s an ideal solution for companies looking to improve customer service efficiency and responsiveness.

ChatGPT - Pros

Natural language understanding: Provides contextually accurate and engaging responses.

• 24/7 customer support: Ensures customer inquiries are handled at any time.
• Scalability: Can handle multiple conversations simultaneously without performance degradation.
• Customisable responses: Can be trained to reflect your brand's specific tone and style.
• Integration capabilities: Easily integrates with existing customer service platforms.
• Continuous learning: Improves over time with more interactions and data.

ChatGPT - Cons

• Requires extensive training data: Needs substantial data to achieve optimal performance.
• Potential for off-topic responses: May occasionally generate irrelevant or off-topic replies.
• Sensitive to prompt phrasing: The quality of responses can vary based on how questions are phrased.
• High computational resource needs: Requires significant computational power for real-time applications.

ChatGPT - Ratings

4/5

Grammarly - Best AI automation tool for writing assistance

Grammarly is widely used AI automation software that improves writing quality by checking grammar, punctuation, and style. It provides real-time suggestions to enhance clarity, engagement, and correctness in almost any type of digital written communication. 

Grammarly is great for writers, marketers, and anyone looking to produce error-free content. By leveraging advanced AI algorithms, Grammarly identifies mistakes and offers suggestions for improving sentence structure and tone. Its seamless integration with various platforms, including email clients like Gmail and word processors like Google Docs, makes it an indispensable and easy-to-use tool.

Grammarly - Pros

• Real-time grammar and spelling checks: instantly identifies and corrects errors.
• Style and tone suggestions: enhances readability and ensures the appropriate tone.
• Plagiarism detection: ensures originality by checking against a vast database of sources.
• Integration with multiple platforms: works with email, word processors, and web browsers.
• Personalised writing insights: provides detailed reports on writing habits and areas for improvement.
• User-friendly interface: easy to use, with intuitive suggestions and corrections.

Grammarly - Cons

• Limited features in the free version: advanced features are only available in the premium version.
• Privacy concerns: users need to trust Grammarly with their writing data.
• Requires internet connection: full functionality depends on an active internet connection.

Grammarly - Ratings

4.5/5

DALL·E 3 - Best AI automation tool for image generation

DALL·E 3, another leading software developed by OpenAI, is an innovative tool that generates unique images from text descriptions. This tool is handy for marketers, designers, and creative professionals who need custom project visuals. 

By interpreting and visualising written descriptions, DALL·E 3 can create various images, from realistic photographs to imaginative artworks. Its ability to generate high-quality visuals on demand makes it an invaluable asset for enhancing marketing campaigns, social media content, and creative projects.

DALL·E 3 - Pros

• High-quality image generation: produces detailed and visually appealing images.
• Versatility: can create a wide range of realistic and abstract images.
• Customisability: generates images based on specific textual descriptions.
• Saves time: eliminates the need for manual design work for custom visuals.
• Enhances creativity: helps bring unique and imaginative ideas to life.
• Integration potential: this can be incorporated into various design and marketing workflows.

DALL·E 3 - Cons

• Requires precise descriptions: The quality of generated images depends on the clarity of the input descriptions.
• High computational cost: Generating images can be resource-intensive.
• Limited accessibility: May not be available to all users or at all times.

DALL·E 3 - Ratings

4.1/5

Drift - Best AI automation tool for sales and marketing automation

Drift is a marketing automation AI tool designed to streamline sales and marketing workflows. It offers a range of features including lead generation.

Drift's AI-powered chatbots engage with website visitors in real time, qualifying leads and guiding them through the sales funnel. This tool is ideal for sales teams and marketers looking to increase conversions, nurture prospects, and enhance customer interactions. Drift helps businesses optimise their sales and marketing strategies by automating repetitive tasks and providing valuable insights.

Drift - Pros

• Lead qualification and nurturing: automatically qualifies and nurtures leads.
• Conversational marketing: engages prospects in meaningful conversations.
• Integration with CRM systems: seamlessly integrates with popular CRM platforms.
• Advanced analytics: provides insights into customer behaviour and campaign performance.

Drift - Cons

• Complex setup: it may require significant time to implement and configure fully.
• Higher pricing: it's an expensive tool that may only be in the budget of larger, or enterprise businesses.
• Learning curve: teams may need training to use all features effectively.
• Potential for missed nuances: automated responses may sometimes miss the subtlety of human interaction.

Drift - Ratings

4.3/5

Otter.AI - Best AI automation tool for transcription and meeting notes

Otter.AI is a leading AI automation tool that provides real-time transcription and meeting notes. This tool is perfect for anyone who needs accurate and searchable transcriptions of meetings, webinars, and interviews. 

Otter.AI uses advanced speech recognition technology to capture and convert every word into text, allowing you to focus on the conversation without worrying about taking notes. Its integration with popular conferencing tools such as Zoom and ability to generate detailed summaries make it a great tool for improving productivity, accountability and record-keeping.

Otter.AI - Pros

• Real-time transcription: provides accurate transcriptions as conversations happen.
• Searchable notes: makes it easy to find specific information within transcriptions.
• Integration with conferencing tools: works seamlessly with platforms like Zoom and Microsoft Teams.
• Speaker identification: distinguishes between different speakers in a conversation.
• Summary generation: creates concise summaries of meetings and discussions.
• Mobile-friendly: accessible via mobile app for on-the-go transcription.

Otter.AI - Cons

• Requires clear audio quality: accuracy depends on the clarity of the recorded audio.
• Limited functionality in the free version: some features are restricted to premium plans.
• Privacy concerns: users must trust Otter.AI with sensitive information.
• Occasional errors: may misinterpret words or speakers, especially in noisy environments.

Otter.AI - Ratings

4.5/5

aiXcoder - Best AI automation tool for code generation

aiXcoder is an AI automation tool designed to assist developers by providing code suggestions and autocompletion. This tool leverages machine learning to understand coding patterns and generate relevant code snippets, reducing the time spent on writing repetitive code. 

aiXcoder supports multiple programming languages and integrates with popular development environments, making it an excellent tool for enhancing coding efficiency and accuracy. Whether you are a seasoned developer or a coding novice, aiXcoder can help speed up your development process and improve productivity.

aiXcoder - Pros

• Smart code suggestions: provides contextually relevant code snippets.
• It supports multiple languages and works with various programming languages.
• Integration with IDEs: seamlessly integrates with popular development environments like IntelliJ and VS Code.
• Reduces coding errors: helps minimise mistakes by suggesting correct code patterns.
• Improves productivity: speeds up the coding process with quick suggestions.

aiXcoder - Cons

• Requires training data: needs substantial data to provide accurate suggestions.
• May suggest outdated practices: sometimes recommends less modern coding techniques.
• Resource-intensive: this can slow down the IDE on less powerful machines.
• Limited offline functionality: requires an internet connection for full features.

aiXcoder - Ratings

4.1/5

NeuralStyler - Best AI automation tool for video editing

NeuralStyler is an innovative AI automation platform that applies artistic styles to videos, transforming them into more visually appealing content. This tool is ideal for videographers, marketers, and content creators looking to boost visual content with cool effects. 

NeuralStyler uses advanced neural networks to apply styles from famous artworks or custom designs to video footage, creating impressive and professional-looking videos. By automating the style transfer process, NeuralStyler saves a lot of time and effort in getting to your finished product.

NeuralStyler - Pros

• High-quality video effects: produces visually stunning style transfers.
• Customizable styles: allows users to apply various artistic styles.
• User-friendly interface: easy to use with intuitive controls.
• Fast processing: quickly applies styles to videos.

NeuralStyler - Cons

• Requires powerful hardware: high processing demands may slow down less powerful computers
• Limited free version: advanced features are available only in the premium version.
• Quality depends on input: the final result heavily relies on the quality of the input video.
• Potential for overuse: this may result in videos looking too similar or overexposed if overused.

NeuralStyler - Ratings

4.3/5

Jasper - Best AI automation tool for content creation

Jasper is a leading AI automation software designed to assist in content creation. This tool uses advanced NLP to generate high-quality written content for blogs, articles, social media, and more. Jasper is perfect for marketers, bloggers, and content creators who must produce engaging content quickly and efficiently. 

By automating the writing process, Jasper helps maintain a consistent publishing schedule and ensures that content is well-structured and grammatically correct. Its ability to generate creative and relevant content makes it an invaluable tool for any content strategy.

Jasper - Pros

• High-quality content generation: produces well-written and engaging content.
• It supports various formats like blogs, articles, social media, and more.
• SEO-friendly: helps create content optimised for search engines.
• Customisable templates: offers various templates for different content needs.
• Saves time: speeds up the content creation process.
• Consistent quality: ensures content is grammatically correct and well-structured.

‍Jasper - Cons

• Not accessible on mobile devices: only available on desktops.
• It requires initial setup and customisation to fit specific content needs.
• Potential for repetitive content: This may generate similar content if not properly guided.

Jasper - Ratings

4.7/5

Splash Pro - Best AI automation tool for music creation

Moving into the realm of music generation, Splash Pro stands out as a fantastic AI automation tool for creating music from text prompts. This innovative app accepts text descriptions and generates up to five music samples per prompt, offering a unique approach to music creation. 

Ideal for content creators, Splash Pro allows users to experiment with different styles and sounds effortlessly and with little musical insight or background. With the option to refine samples or develop them into complete songs, Splash Pro provides a versatile platform for producing high-quality music for your digital content.

Splash Pro - Pros

• Text-to-music generation: create music from simple text prompts.
• Multiple samples: generates up to five music samples per prompt.
• Improve button: refine and enhance samples before finalising.
• Customisable variations: option to ask for variations of liked samples.
• Full song creation: develop initial samples into complete songs.
• User-friendly interface: easy to navigate and use, suitable for all skill levels.

Splash Pro - Cons

• Limited free features: some advanced functionalities require a premium subscription.
• Dependence on text clarity: the quality of music generated depends on the prompt you give it, it may take some tries to get the sound you are going for..
• Requires internet connection: full functionality depends on an active internet connection.

Splash Pro - Ratings

4.4/5

Motion - Best AI automation tool for project management automation

Motion is an AI automation tool that streamlines project management tasks. It automates scheduling, task prioritisation, and resource allocation, helping teams manage projects more efficiently. 

Motion’s AI engine prioritises tasks based on their importance and schedules them accordingly, ensuring you meet deadlines and manage your workload effectively. By integrating with Zapier, Motion allows you to automate task creation using various tools such as Slack messages and emails, further enhancing productivity. 

Motion - Pros

• Automated scheduling: streamlines the scheduling process and manages deadlines.
• Task prioritisation: automatically prioritise tasks based on project needs.
• Resource allocation: ffficiently allocates resources to optimise productivity.
• Integration capabilities: works with popular project management tools.
• User-friendly interface: easy to use with intuitive features.

Motion - Cons

• Requires initial setup: customisation is required to fit specific project needs.
• Higher cost for advanced features: some functionalities are available only in premium plans.
• Potential for over-reliance: teams may become too dependent on automation for decision-making.‍

Motion - Ratings

Rated 4.5 out of 5 based on user reviews.

Do's and don’ts of AI tools for automation

AI tools for automation can transform the way your team delivers customer service, but if they are not well integrated into your processes, they can do more harm than good. Here are some expert insights to help you manage your customer service effectively using AI automation, ensuring efficiency without over-reliance.

Do's of AI automation

Start small and scale gradually

Begin with one or two AI tools aligning with your most important business goals. For example, implement an AI-powered chatbot to handle common inquiries, allowing your team to focus on more complex issues. Once your team is comfortable, gradually introduce additional tools.

Train your team

Provide training for your customer service team on using AI tools. This includes the technical aspects and understanding how AI can enhance their workflow and make their lives easier. Regular workshops and training sessions can keep everyone updated on new features and best practices.

Personalise customer interactions

Leverage AI to analyse customer data and tailor interactions. Personalisation has become so paramount in marketing that 92% of businesses are using AI-driven personalization to drive growth and revenue. Use AI to gather insights on customer preferences and behaviours, then use this information to personalise responses and recommendations. 

Experiment and test

Regularly test different AI-driven strategies, such as varying the tone of automated messages or adjusting the timing of follow-ups. Use A/B testing to determine what works best for your audience. AI tools can provide valuable feedback on these experiments, helping refine your approach.

Monitor performance

Continuously track the performance of your AI tools. Set specific metrics to measure your success against, such as response times, resolution rates, and customer satisfaction scores. Use AI analytics to identify areas for improvement and make data-driven decisions to optimise your processes.

Keep the human touch

Ensure your customer service retains a personal, human touch. While AI can handle many tasks, human agents should intervene when empathy, complex problem-solving, or nuanced judgement is required. Maintain a balance where AI supports your team rather than replacing them.

Don’ts of AI automation

Don’t overload with tools

Avoid the temptation to implement multiple AI tools simultaneously. This can overwhelm your team and have the opposite impact than you are hoping for. Focus on integrating tools that complement each other and your existing workflows.

Don’t exclude your team from decisions

Involve your customer service team in the decision-making process when selecting AI tools. Their insights and feedback are invaluable for choosing tools to enhance their work. Collaborative selection increases buy-in.

Don’t ignore ethical obligations

Be transparent with your customers about the use of AI in your processes. For example, inform them when they are interacting with a chatbot. Uphold ethical standards by ensuring that AI decisions are fair and unbiased, particularly when dealing with sensitive customer data.

Don’t overlook compliance

Stay compliant with data privacy regulations such as GDPR and CCPA. Ensure your AI tools and practices adhere to all relevant legal standards. Regular audits and updates to your compliance policies can prevent legal issues and build customer trust.

Don’t rely solely on AI

AI should enhance, not replace, human involvement. Use AI to handle repetitive and straightforward tasks, but ensure your human team manages complex and high-stakes interactions. Encourage your team to use AI insights to inform decisions, not dictate them.

Say I do to the right AI automation tool

AI automation tools can greatly impact efficiency and customer and employee satisfaction. By starting small, training your team, and maintaining a balance between AI and human involvement, you can reap the full range of benefits from these tools. Remember to monitor performance, personalise interactions, and adhere to ethical and compliance standards. 

Ready to start using AI to automate your customer service? Why not start with Trengo? The platform, that includes AI helps you improve and personalise your customer service experience across all channels. With Trengo, you get bots, workflows, custom and native integrations, knowledge base management, a dashboard — and so much more.