16 real-life chatbot examples in 2023 from successful brands

Dec 4, 2023
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Searching for chatbot examples to inspire your customer engagement strategy? In recent years, chatbots have become increasingly popular. This makes sense when you consider that a chatbot ensures that:

- Customers get a response faster, even outside opening hours;

- Customers are referred to the right contact person;

- Customer success teams can work more efficiently;

- Leads are collected and updated seamlessly.

And good news for your company: chatbots are becoming more accessible to businesses of all sizes. You can even create a chatbot in five easy steps without coding.

In this article, I'll show you the best chatbot examples I’ve found in 2024 and dive into how to use chatbots to improve customer service. I'll also walk you through the best practices to consider while implementing chatbots on your website. And if you're short on time, you can quickly navigate to the specific information or one of the real-life chatbot examples that suit your business.

Enhancing customer service with chatbots

Chatbots are becoming more and more popular choices for handling customer service inquiries. They enable customers to quickly interact with website content and access self-help support features in a real-time setting, all without the need for in-person interactions with a service representative. This empowers customers to resolve issues as they arise, offering on-demand problem-solving and alleviating the workload on a company’s service teams.

Businesses of all sizes are integrating chatbots into their customer service strategies, given the significant advantages they offer to support teams. Utlising chatbots allows companies to bolster their support capabilities without the need to hire additional representatives.

Let's check out some of the additional advantages your business can get by implementing chatbots.

Advantages of using chatbots

Chatbots offer several advantages that benefit both customer service representatives and businesses as a whole. The first of them being the key advantage of saving time for customer service reps. These teams often spend a significant portion of their day fielding basic phone inquiries and these routine questions can consume up to 80% of a representative's daily workload. By deploying chatbots to handle these straightforward questions, customers can receive assistance without the need for a phone call, while customer service reps gain more time to focus on proactive support initiatives.

Chatbots can also provide rapid responses. When it comes to addressing simple problems, chatbots harness the lightning-fast processing capabilities of computers, capable of processing thousands of keywords per second. This makes chatbots a valuable extension of your knowledge base, FAQs, and community forums, as they efficiently direct customers to relevant resources based on their comments.

Moreover, chatbots contribute to cost savings for businesses by streamlining processes. This efficiency saves the team valuable time, allowing them to focus on more complex tasks.

Want to start today? Build your Flowbot with Trengo and start improving your customer service

Discover the best chatbot examples of 2024

Now you know all the advantages of using a chatbot for your business, here are the 16 best chatbot examples:

  1. Bank of America's Erica
  2. HDFC Bank
  3. Bol.com
  4. A.S.R. Insurance
  5. SSH Student Housing
  6. Babylon Health
  7. Marriott Hotel
  8. L’Oreal
  9. Lyro
  10. Kuki
  11.  Meena
  12. BlenderBot
  13. Rose
  14. Vainu
  15. Pipeline Ops
  16. Best Buy

Let’s dive in on each chatbot example and explore the impact they’ve had on successful brands.

Customer service chatbot examples

1. Bank of America's Erica

Meet Erica, Bank of America's intelligent chatbot designed to deliver tailored financial guidance to customers. Harnessing the power of Natural Language Processing (NLP), Erica comprehends user requests effortlessly, offering invaluable assistance across a range of financial tasks. From managing bank accounts and tracking expenses to bill payments, Erica is here to simplify financial journeys.

Erica, Bank of America's intelligent chatbot

Key features:

  • Erica tailors recommendations based on customers’ unique financial situation;
  • Customers can stay informed about their finances with instant transaction updates;
  • Erica seamlessly integrates into Bank of America's mobile app for a unified banking experience.


  1. Convenience redefined: customers experience banking like never before with Erica's user-friendly interface.
  2. Swift responses: customers can get answers to their questions in no time, ensuring a faster customer support experience.
  3. Enhanced financial management: customers can effortlessly manage finances and make informed decisions.

Proven success:

Key takeaways:

  • Erica is Bank of America's intelligent chatbot providing personalised financial guidance;
  • It uses NLP to understand user requests for efficient assistance;
  • Erica's features include personalised advice, real-time transaction updates, and seamless mobile app integration;
  • Benefits include convenience, faster response times, and improved financial management;
  • Erica's success is evident in a 10-15% increase in customer satisfaction and 1.5 billion requests have been processed so far.

2. HDFC Bank

As customer expectations for prompt and efficient services continue to rise, the role of financial chatbots is becoming increasingly important. Managing finances, navigating complex websites, and seeking information can be a daunting task. This is where the implementation of chatbot technology not only benefits customers but also empowers financial institutions.

Eva, HDFC Bank's chatbot

Key features:

  • Eva makes it easy for customers to communicate and obtain the information they need without the hassle of navigating complex interfaces;
  • Eva leverages its Natural Language Processing (NLP) capabilities to instantly understand queries and fetch relevant information from various sources;
  • Eva has interacted with over 530,000 unique customers, boasting an impressive accuracy rate exceeding 85%;
  • Eva is able to conduct more than 20,000 conversations daily with customers worldwide, establishing itself as a reliable and invaluable companion for those seeking efficient financial solutions.


  1. Streamlined financial Interactions: Eva simplifies complex financial processes, such as claims processing or loan applications, providing customers with a straightforward and efficient experience.
  2. Personalised branding: giving your banking chatbot a name like Eva can create a friendly and brand-aligned image, enhancing the overall customer experience.

Proven success:

  • Eva's global presence is showcased by its engagement capacity of over 20,000 conversations daily, offering efficient financial solutions to customers worldwide.

Key takeaways:

  • Eva exemplifies the transformative power of chatbots in the financial sector, enhancing efficiency and customer-centricity;
  • Join the community of satisfied Eva customers and experience the future of banking services, where Eva's efficiency and personalised approach redefine customer experiences.

3. Bol.com

Bol.com, a leading online retailer, has been a pioneer in the Dutch market with their chatbot, Billie. Billie has been serving customers for an impressive 12 years. Bol.com’s commitment to providing exceptional customer service with their chatbot has set them apart in the e-commerce landscape.

Billie, Bol's chatbot

Key features:

  • Billie is designed to help customers quickly locate the products they are searching for, recognising the importance of a seamless and quick customer experience;
  • Billie seamlessly integrates with external systems, accessing real-time data such as stock levels and order information. This enables him to provide specific answers to customer queries.


  1. Enhanced customer experience: chatbot Billie ensures that customers find answers to their questions promptly, catering to the growing expectation for a streamlined and efficient online shopping experience.
  2. Relief for customer service teams: by directing customers to the products they seek and answering specific questions, Billie reduces the workload on customer service teams. This allows them to allocate more time and resources to address complex customer inquiries.

Proven success:

  • Bol.com's enduring use of Chatbot Billie exemplifies the effectiveness of deploying chatbots in e-commerce. It has become a symbol of proactive and efficient customer service.

Key takeaways:

  • Online retailers, regardless of size, can benefit from studying the example of Chatbot like Billie. Implementing a chatbot streamlines customer interactions, accelerates responses, and provides relief to customer service teams.
  • The importance of a smooth and efficient customer experience cannot be overstated, as consumers increasingly expect rapid answers and problem resolution. Chatbot Billie serves as a model for addressing these expectations effectively.

4. A.S.R. Insurance

A.S.R., an insurance company, embarked on a transformative journey with chatbots in 2016. Their dedication was evident as they thoroughly revamped their website, integrating chatbot technology to streamline customer interactions. This bold move was driven by their focus on enhancing the customer experience. Before making these changes, customers usually had to go through many confusing web pages and lots of different phone numbers.

A.S.R. Insurance's chatbot

Key features:

  • A.S.R.'s website now offers a personalised experience right from the homepage. Customers are presented with tailored options that lead them into a flow designed to meet their specific needs;
  • A.S.R. has pioneered the use of Flowbots by Trengo, which extend the principle of regular chatbots into a conversational website experience. These Flowbots guide customers through their customer journey by presenting multiple-choice questions, ensuring efficient and effective interaction.


  1. Enhanced customer guidance: flowbots allow for precise segmentation of customers and guide them to the most relevant information. This reduces the likelihood of customers getting lost in the sea of content.
  2. Improved efficiency: the conversational approach streamlines the user experience, making it easier for both teams and customers to find the information they seek.

Proven success:

  • A.S.R.'s approach to shifting its online customer interaction to a more conversational approach has raised the bar for service in the insurance industry. It serves as a testament to the power of chatbots and flowbots in enhancing the customer experience.

Key takeaways:

  • If your website often leaves customers feeling lost, consider implementing flowbots. These interactive tools segment customers and guide them through personalised flows to find relevant information efficiently;
  • Flowbots are a valuable asset for streamlining customer interactions and improving overall efficiency. They enable customers to navigate complex websites with ease, enhancing their experience and ensuring they find the information they need.

5. SSH Student Housing

SSH Student Housing, a company dedicated to providing housing solutions for students in Utrecht, implemented a chatbot powered by Trengo to enhance its customer service.

The chatbot's primary objective is straightforward: to direct visitors to the most relevant pages. For instance, if a visitor indicates they have lost their keys, the chatbot promptly provides them with the necessary information. Additionally, it can conveniently redirect customers to WhatsApp for any further (potentially more urgent) inquiries.

SSH Student Housing's chatbot

Key features:

  • The SSH Student Housing chatbot excels at swiftly guiding visitors to the most pertinent information, ensuring a seamless user experience;
  • The chatbot seamlessly connects customers to WhatsApp for additional queries, facilitating real-time communication.


  1. Time savings: by automating the redirection of visitors to pages with relevant information, SSH Student Housing saves time for more complex inquiries. This efficiency benefits both the team and the customer.
  2. Enhanced customer experience: visitors with straightforward questions, such as those related to lost keys, can quickly obtain the information they need without the need for emails or phone calls.

Proven success:

SSH Student Housing's chatbot has successfully streamlined customer interactions by promptly addressing common questions and redirecting visitors to relevant resources.

Key takeaways:

  • Chatbots like the one used by SSH Student Housing are important for handling frequently encountered, time-consuming questions. Automatically directing visitors to pages with relevant information frees up time for addressing more complex cases;
  • This approach also enhances the customer experience by swiftly providing answers to straightforward questions, eliminating the need for additional communication channels like email or phone calls.

6. Babylon Health

Babylon Health's Symptom Checker represents a big leap in healthcare innovation, harnessing the power of AI to transform the patient experience. This AI chatbot was developed collaboratively with medical experts, engineers, and scientists. It seamlessly integrates machine learning and natural language processing, enabling organic and intuitive interactions.

Babylon Health's symptom checker

Key features:

  • The AI chatbot analyses customer symptoms and offers a sophisticated understanding of their health concerns;
  • It swiftly identifies related risk factors, providing valuable insights into potential health issues;
  • Babylon Health's Symptom Checker even explores possible causes behind customer symptoms;
  • Based on its analysis, the chatbot suggests appropriate next steps, offering invaluable support in navigating your healthcare journey.


  1. Time savings: both healthcare professionals and patients benefit from time-efficient symptom assessment and guidance, reducing wait times and expediting diagnosis.
  2. Accurate information: access to accurate, evidence-based information helps customers make informed decisions about their health.
  3. Enhanced healthcare experience: Babylon Health's AI chatbot improves the overall healthcare experience, empowering customers with valuable insights and support.

Proven success:

  • Babylon Health's Symptom Checker has garnered recognition and has become one of the best healthcare chatbot examples. customers have reported increased confidence in their healthcare decisions and appreciate the reduction in self-diagnosis pitfalls commonly associated with internet searches.

Key takeaways:

  • Babylon Health Symptom Checker is a groundbreaking healthcare tool powered by AI;
  • It provides accurate symptom interpretation, risk assessment, and root cause analysis;
  • The chatbot guides customers with valuable recommendations for their healthcare journey;
  • customers experience time savings, enhanced healthcare experiences, and reduced self-diagnosis anxiety.

7. Marriott Hotel

The hospitality industry encompasses a wide range of services, from transportation to dining, all centred on top-notch customer service. Within this industry, chatbots are shining stars. Let's explore a fascinating hotel chatbot example in the world of hospitality.

Marriott, a well-known player in the hospitality sector, has embraced chatbot technology to enhance guest experiences. They've introduced chatbots that allow guests to conveniently request hotel services via text messages, essentially serving as virtual concierges within their phones. This eliminates the need for intermediaries and speeds up service delivery.

Marriott Hotel's chatbot

Key features:

  • Marriott's chatbot enables guests to request various hotel services with ease;
  • Guests can quickly access comprehensive information about the hotel, improving their overall stay;
  • The chatbot also provides customers with access to the hotel's curated playlists, enhancing the atmosphere;
  • Marriott Rewards members can seamlessly interact with chatbots on platforms like Facebook Messenger to research and book stays at over 4,700 Marriott hotels worldwide.


  1. Efficient service: Marriott's chatbot accelerates service requests, ensuring prompt responses.
  2. Enhanced guest experience: guests benefit from quick access to essential information and services, enhancing their stay.
  3. Simplified booking: Marriott Rewards members enjoy a seamless booking process, fostering loyalty.

Proven success:

  • Marriott's innovative chatbot implementation has received accolades for its role in enhancing guest experiences and streamlining services.

Key takeaways:

  • In the hospitality sector, chatbots, like Marriott's, prove invaluable for improving guest services and efficiency;
  • Identifying repetitive tasks, such as concierge services and front desk interactions, guides hotels in creating chatbots to enhance the guest experience.

8. L’Oreal

L'Oreal, the renowned global beauty company with a workforce of 82,600 employees, operates across various distribution networks worldwide. In orderto optimise recruitment processes, L'Oréal has embraced Mya, an AI recruiting assistant, setting a stellar example of how chatbots can efficiently manage extensive candidate pools.

This innovation allows recruiters and hiring managers to redirect their time toward conducting interviews and closing offers.

Mya, L'Oréal's multifaceted AI solution that streamlines the recruitment process

Key features:

  • Mya engages with numerous candidates simultaneously through channels like SMS, Facebook, Skype, email, and chat;
  • It initiates pre-screening questions, provides responses to frequently asked questions, offers application progress updates, imparts guidance, sends alerts to candidates, and administers assessments and challenges;
  • Mya furnishes valuable insights for recruiters and managers, ranking candidates based on factors such as experience, recent activity, engagement, and other metrics.


  1. Enhanced candidate satisfaction: Mya's personalised and efficient interactions have significantly increased candidate satisfaction.
  2. Massive application handling: L'Oréal now manages over 1 million applications annually, a testament to Mya's effectiveness.
  3. High engagement: Mya successfully engages with 92% of candidates, earning a near-perfect satisfaction rate.

Proven success:

  • L'Oréal's use of Mya, a chatbot, has been praised for making the application process more personal and easy to use. This modern method is part of L'Oréal's bigger plan to use more digital tools in HR. It helps HR workers concentrate on the more human and important parts of hiring people.

Key takeaways:

  • Mya demonstrates the power of AI chatbots in managing large candidate pools, resulting in heightened candidate satisfaction and streamlined recruitment;
  • Using AI in recruitment enhances HR professionals' roles, enabling them to prioritise the human dimension of the recruitment process.

AI Chatbot Examples

9. Lyro

For online stores and businesses dealing with high customer volume, the chatbot game-changer is real-time customer service. Today's online shoppers expect quick responses and failing to meet these expectations can result in lost business. That's where Lyro, an AI-powered chatbot, comes in which engages website visitors in natural conversations, delivering exceptional experiences.

Lyro's chatbot

Key features:

  • Lyro's self-learning capability allows it to handle up to 80% of frequently asked questions without extensive training. It adapts and learns independently, saving you time and effort;
  • Lyro is a scalable solution that grows with your business, ensuring that it continues to meet your evolving needs efficiently.


  1. Real-Time customer service: Lyro provides instant responses, meeting the demand for real-time customer service that today's online shoppers expect.
  2. Enhanced efficiency: Lyro can understand the context and intent of messages, using Natural Language Processing (NLP) to engage customers in natural language conversations. It can also train itself on your company's information and create automated FAQ chatbots, streamlining customer interactions.

Proven success:

  • Lyro can handle up to 70% of customer service inquiries while reducing first response times by an impressive 75%.

Key takeaways:

  • Lyro represents the future of customer support, blending AI sophistication with efficiency to elevate user experiences;
  • Want to try out the potential of advanced chatbot technology in optimising your customer support operations? Give Lyro a try today!

10. Kuki

Are you ready for a conversation with AI? Meet Mitsuku, a highly accessible chatbot that doesn't require any sign-ups or app downloads. You can engage with this chatbot right now and experience its conversational prowess firsthand.

Mitsuku has earned its reputation as one of the most renowned online chatbots, claiming victory at the Loebner Prize Turing Test four times.

Mitsuku, Kuki's chatbot

Key features:

  • Mitsuku offers hassle-free access, allowing you to dive into a conversation without the need for sign-ups or app installations;
  • As a four-time winner of the Loebner Prize Turing Test, Mitsuku has demonstrated remarkable conversational abilities.


  1. AI-Powered conversations: Mitsuku harnesses the power of the Artificial Linguistic Internet Computer Entity (A.L.I.C.E.) database and enhances its conversational skills using advanced machine learning techniques.
  2. Accessible and engaging: Mitsuku's accessibility and engaging nature make it a standout example of AI chatbot technology.

Proven success:

  • Mitsuku's track record of winning the Loebner Prize Turing Test multiple times solidifies its status as a leading chatbot in the world of AI.

Key takeaways:

  • Mitsuku showcases the potential of AI in chatbots, offering an engaging and accessible conversation experience.

11. Meena Google Chatbot

Introducing Meena, an innovative conversational AI chatbot developed by Google. It's heralded as one of the most advanced chatbots to date. What makes Meena stand out is its impressive neural AI model, which has been trained on a vast 341 GB dataset of publicly available text.

Meena's claim to fame lies in its ability to craft highly specific and contextually logical responses. Unlike many other chatbots, Meena excels in comprehending the subtle nuances of conversations.

It's worth noting that Google has generated significant anticipation around Meena, but as of now, it hasn't been released for public use, so hands-on testing is not possible.

Meena, Google's chatbot

Key features:

  • Meena relies on a sophisticated neural AI model, trained on extensive text data, enabling it to provide contextually relevant and nuanced responses;
  • Meena's standout feature is its capability to handle complex conversational nuances effectively.


  1. Leading AI technology: Meena represents a significant leap in AI chatbot technology, potentially offering more natural and context-aware conversations.
  2. Nuanced conversations: Meena's ability to navigate nuanced discussions positions it as a promising tool for a wide range of applications.

Proven success:

  • While Meena's public release is highly anticipated, Google's claims and its substantial training dataset suggest it could redefine the capabilities of conversational AI.

Key takeaways:

  • Meena exemplifies the evolving landscape of conversational AI, promising enhanced specificity, logic, and nuance in chatbot interactions;
  • For immediate interaction with chatbots, explore popular chatbot templates from various industries in the chatbot templates library, offering hands-on experiences without the need for sign-ups or installations.

12. BlenderBot by Facebook

Facebook invested years of research and development to create BlenderBot, an open-source chatbot AI known for its unique ability to blend various conversational skills. Facebook developers confidently claim that BlenderBot surpasses Google's AI chatbot, Meena, with a remarkable 75% of customers preferring longer conversations with BlenderBot.

In an intriguing event called Bot Battle, BlenderBot engaged in a two-week conversation with Kuki (Mitsuku), broadcast live to viewers. Surprisingly, nearly 78% of the audience voted in favor of Kuki. This outcome may be attributed to BlenderBot's unconventional avatar design, including a "Make Facebook Great Again" baseball cap.

In summary:

  • Google believes Meena is superior to Kuki;
  • Facebook claims that BlenderBot outperforms Meena;
  • Public opinion tends to favor Kuki as the smarter chatbot compared to BlenderBot.

It's essential to distinguish between Facebook's AI chatbot technology and chatbots designed specifically for the Facebook Messenger platform.

BlenderBot, Facebook's chatbot

Key features:

  • BlenderBot excels in merging diverse conversational skills seamlessly, setting it apart in the chatbot landscape.


  1. User preference: reports suggest that customers highly favor BlenderBot, especially for extended conversations.

Proven success:

  • BlenderBot's journey has sparked discussions and challenged the dominance of other AI chatbots, signifying its undeniable impact on the evolving world of conversational AI.

Key takeaways:

  • The realm of AI chatbots is marked by intense competition, with user preferences influenced by factors beyond conversational capabilities;
  • When exploring Facebook chatbots, it's crucial to differentiate between broader AI chatbot technologies and those tailored exclusively for the Messenger platform.

13. Rose

Introducing Rose, the AI chatbot with an interesting backstory and a unique role in enhancing customer engagement for businesses. Created by Bruce Wilcox, a skilled programmer with a history of developing distinct chatbots, and his wife, Sue Wilcox, the writer behind Rose's character, Rose stands out with her past as a security consultant in San Francisco and her love for Florence and the Machine music.
Her distinct personality, informed by her creators' expertise, makes her ideal for businesses looking to provide personalised and engaging customer experiences.

Rose's chatbot

Key features:

  • Rose's chatbot character is memorable and different from the typical AI, offering customers a unique and engaging conversation experience;
  • Rose's background as a former security consultant in San Francisco means she can provide valuable insights and information in her conversations;
  • Rose's liking for Florence and the Machine music adds a personal touch to her interactions, making her more relatable to customers.


  1. Engaging conversations: interacting with Rose means more than just getting information; it's an immersive experience thanks to her dynamic character.

Proven success:

  • Rose's intriguing backstory and engaging personality have made her a noteworthy presence in the chatbot world.

Key takeaways:

  • Combining AI with a unique personality can result in chatbots that leave a lasting impact on customers.

Rose's journey demonstrates the potential of infusing chatbots with distinct qualities, making them more than just tools but engaging digital companions.

Sales chatbot examples

14. Vainu

To generate valuable leads, a strategic combination of lead-generation tactics and chatbots has proven to be a winning formula for businesses. Traditionally, lead generation relied heavily on form submissions, but this method often increased conversion rates by at least 10%.

Now businesses can harness the power of sales chatbots for lead generation. This alternative proves particularly effective for website visitors who are averse to filling out forms. Sales chatbots engage visitors by asking relevant questions, making the process more interactive and enticing for customers to share their contact information.

Vainu, a leading data analytics service, introduced the VainuBot, designed to engage customers in meaningful conversations. The chatbot initiates dialogues by posing questions to visitors, effectively qualifying and engaging them in the process.

Vainu's chatbot

Key features:

  • VainuBot facilitates rich conversations with visitors, allowing them to make choices by selecting options that are most pertinent to their needs;
  • After the conversation, the bot requests the visitor's email address, either to book a demo or send a report.


  1. Enhanced lead quality: lead generation chatbots excel at gathering more qualified leads compared to traditional lead generation forms, ensuring businesses capture valuable prospects.

Proven success:

  • Vainu's implementation of the VainuBot has demonstrated the power of lead generation chatbots in acquiring high-quality leads, making it a pivotal tool in their sales strategy.

Key takeaways:

  • Companies aiming to gather essential lead information should consider creating a chatbot that poses qualifying questions and adapts its responses based on visitor interactions;
  • Lead generation chatbots offer a superior alternative to standard lead generation forms, enabling businesses to secure a higher number of qualified leads and enhance their overall lead generation strategy.

15. Pipeline Ops

Pipeline Ops, a Hubspot sales and marketing automation agency, has harnessed the power of chatbots to enhance its website's lead generation process. This chatbot collects valuable customer information directly from site visitors, transforming anonymous individuals into qualified leads—all without any prior contact with a live agent.

Pipeline Ops' chatbot

Key features:

  • Pipeline Ops' chatbot autonomously gathers crucial customer information right from the outset of the website interaction;
  • Through the chatbot's proactive engagement, anonymous site visitors are converted into qualified leads with shared contact details;
  • The chatbot efficiently streamlines the prospecting process, enabling the company to serve content and assess prospects at scale.


  1. Enhanced prospect segmentation: by automating data collection, the chatbot facilitates accurate prospect segmentation, setting the stage for personalised experiences.
  2. Greater volume of high-quality leads: in a survey conducted by Drift, 54.8% of B2B professionals reported that chatbot tools contributed to a significant increase in high-quality leads.

Proven success:

  • Pipeline Ops' implementation of chatbots for lead generation has proven highly effective. The chatbot's ability to convert anonymous visitors into leads has streamlined the prospecting process, resulting in a more efficient and productive lead generation strategy.

Key takeaways:

  • Chatbots play a pivotal role in automating administrative tasks related to prospecting and optimising lead generation efforts;
  • Proper segmentation, made possible through chatbot-driven data collection, enhances the ability to deliver tailored content and qualify prospects effectively.

SMS chatbot example

16. Best Buy

Best Buy, a prominent electronics retailer, has improved customer convenience with its SMS chatbot. This chatbot allows customers to easily access customer support by finding Best Buy’s support phone number and sending an SMS message with their question.

Best Buy's chatbot

Key features:

  • Best Buy's SMS chatbot offers a straightforward and accessible means of reaching customer support services;
  • Given popularity of texting, this solution minimises the effort required to submit a support request;
  • Customers can engage with the chatbot through familiar and user-friendly SMS messaging.


  1. Meet audiences where they are: as customers spend more and more time on their phones, offering an SMS chatbot aligns with their preferred communication channels.
  2. Streamlined support access: the SMS chatbot simplifies the process of reaching out for assistance, providing a hassle-free means of contacting the business.

Proven success:

  • Best Buy's adoption of the SMS chatbot has demonstrated success by offering a convenient and efficient support channel. Customers appreciate the ease of access to customer support services through SMS, enhancing their overall experience with the brand.

Key takeaways:

  • Mobile devices are central to consumers' daily lives, making SMS chatbots an effective way to engage with audiences;
  • Simplifying the support request process through SMS can significantly improve the customer experience by reducing friction and effort.

Bots are part of the customer delight recipe

Chatbots and Flowbots are really useful in many ways, but it's important to know when and how to use them to make customers happy. It's like cooking: you don't use the same spice for every meal. In the same way, you need to decide when to use chatbots and when people are better.

There are endless industries that these chatbots cover. You can get an HR chatbot to help you with the recruitment. A healthcare chatbot that can diagnose patients. Chatbots are also used for lead-generation. FAQ chatbots can answer customer inquiries and Facebook chatbots help you manage your Facebook pages. Choose the one example that suits your business and its needs to understand and implement the chatbot.

Get in touch and we'll help you create a flowbot that'll let your business stand out.

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