The Trengo blog

Everything you need to know to get ahead in the fast-paced and exciting world of customer engagement, service, and online communication.
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Graphic comparing Automation vs Orchestration, with icons representing each concept and the Trengo logo at the top
Dec 9, 2025
Customer service
Why automation alone isn't enough for delivering better guest experiences
Customer service
Communication
AI
Automation
Patrick Meutzner, Co-founder & CPO of Trengo, presenting on stage at the Annual Hospitality Conference
Dec 5, 2025
Customer service
The Future of Guest Experiences: Key Insights from AHC 2025
Communication
Multichannel / omnichannel
Customer service
Customer support
AI chatbot customer service: your complete guide
Dec 4, 2025
Customer service
AI chatbot customer service: your complete guide for 2026
AI
Chatbots
AI in customer service: the complete guide to transforming customer support
Dec 3, 2025
Customer service
AI in customer service: the complete guide to transforming customer support in 2026
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Customer engagement analytics: How to improve every customer touchpoint
Dec 2, 2025
Communication
Customer engagement analytics: How to improve every customer touchpoint
Customer service
AI
Best AI tools for ecommerce stores: transform your online business
Dec 2, 2025
AI
Best AI tools for ecommerce stores: transform your online business in 2026
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