The message templates that’ll delight your customers

A great first impression, 24/7 support, generating leads... these templates will add value to your customer journey. Pick and choose from this library, implement and deliver delight with every conversation.
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"Hi [NAME],



The [EVENT] is coming up soon on [DATE] at [TIME].



Come and learn from the pros and take your skills to the next level.



There are still a few spots left: [LINK]



Don’t miss out!



Team [BUSINESS]"

Lead gen
Event invite
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Lead gen
Event invite

Why this works

Use this template on customer favourite channels (like WhatsApp) and ensure you reach your audience.

Begin the conversation

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"Hi [NAME],



It’s that time of the year again.



The [EVENT] is just around the corner.



We’re super excited to have you join us again on [DATE].



Check out the overview of our confirmed speakers: [LINK].



Can’t wait to see you there.



Team [BUSINESS]"

Lead gen
Event reminder
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Lead gen
Event reminder

Why this works

This template show your customer journey is tailored. This will increase engagement.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
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Copy

“Hi [NAME],



Because [TOPIC] can be very relevant for you, we’d like to invite you to our upcoming webinar.



On [DATE], our [HOST] will talk you through the best practices of [TOPIC].



Sounds good? See you there!

Best,



Team [BUSINESS]"

Lead gen
Webinar invite
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Lead gen
Webinar invite

Why this works

This template show your customer journey is tailored. This will increase engagement.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

“Hi [NAME],



We're launching a new physical store.



From [TIME] on [DATE], come by the store on [ADDRESS] for our [PRODUCT/SERVICE].



There will be surprise gift boxes.

Hope to see you there!

Team [BUSINESS]"

Lead gen
Location launch
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Lead gen
Location launch

Why this works

Use this template on customer favourite channels (like WhatsApp) and ensure you reach your audience.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

“Hi [NAME],



Friendly reminder that our new [PRODUCT/SERVICE] will be launching on [DATE] at [TIME].



We want you to be the first to get your hands on it by preordering it now: [LINK].



Limited stock available. Don’t wait too long!



Team [BUSINESS]"

Activate
Pre-order invite
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Activate
Pre-order invite

Why this works

This template show your customer journey is tailored to personal interests. This will increase engagement.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

“Hi [NAME],



Our [CAMPAIGN] starts in less than [TIME]! 



Free [SERVICE/PRODUCT]? Yes, please!

Are you ready?

Team [BUSINESS]

Activate
Promotion
Close
Activate
Promotion

Why this works

Use this template on customer favourite channels (like WhatsApp) and ensure you reach your audience.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

"Good news [NAME]!



Our [CAMPAIGN/SALE] starts in two hours!

Grab one of our offers at the highest discounts of the year.



Hurry before the sale runs out for good.

Check out our sale [LINK]

Best,



Team [BUSINESS]

Activate
Sale launch
Close
Activate
Sale launch

Why this works

Use this template on customer favourite channels (like WhatsApp) and ensure you reach your audience.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

“Good news [NAME]!



Remember when you asked us about [SERVICE]? 



A spot just opened op in our calendar. 



We want to give you the first chance to book it. So get in contact and let us know if you’re still interested!

Best,



Team [BUSINESS]

Activate
Booking availability
Close
Activate
Booking availability

Why this works

This template show your customer journey is tailored. This will increase engagement.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
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The templates are just the beginning

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