The message templates that’ll delight your customers

A great first impression, 24/7 support, generating leads... these templates will add value to your customer journey. Pick and choose from this library, implement and deliver delight with every conversation.
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"Hi [NAME],

We saw you took the time to select great items and put them in your cart. But have you checked out [ITEM] and [ITEM] too?

They can come in handy! Have a look at these before you finalise your purchase.

Team [BUSINESS]"

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Abandoned cart
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Activate
Abandoned cart

Why this works

This template keeps your business top of mind, and will decrease abandoned shopping carts.

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Trengo can help you build an engagement strategy that delights your customers with every conversation, on any channel.
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“Hi [NAME],



Hold up! We noticed that you left your shopping cart full of cool stuff.

[PRODUCT] and [PRODUCT] are popular items. Don’t miss the boat… or cart. You get it.



Go directly to your cart here [LINK].



Team [BUSINESS]

Activate
Abandoned cart reminder
Close
Activate
Abandoned cart reminder

Why this works

This template keeps your business top of mind, and will decrease abandoned shopping carts.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
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“Hi [NAME],



We’d like to remind you that your payment is due soon.



Please make sure to pay by [DATE] to continue enjoying our service and to avoid any late fees.



Questions? Don’t hesitate to reach out.

Best,

Team [BUSINESS]

Update
Payment request
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Update
Payment request

Why this works

This template manages expectations and prevents FAQs landing in the inbox.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
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"Hi [NAME],


Thanks for choosing [BUSINESS] for your stay! We're excited to welcome you.

Check-in is from 13:00 to 17:00.

If you're arriving outside these hours, no worries! Just click [LINK] to check in and grab your room's entrance code.

Safe travels!

Best, [TEAM]"

Update
Reservation reminder
Close
Update
Reservation reminder

Why this works

This template manages expectations and prevents FAQs landing in the inbox.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
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"Hi [NAME],



The [EVENT] you’ve been waiting for is almost here!



On [DATE] at [TIME], we’ll see you at [LOCATION].



Bring your ticket and get ready for an unforgettable night!



Team [BUSINESS]"

Update
Event reminder
Close
Update
Event reminder

Why this works

This template manages expectations and prevents FAQs landing in the inbox.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
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Copy

"Hi [NAME],



We've received a confirmation from [DELIVERY PARTNER] that your order [NUMBER] has been delivered.

We hope you enjoy your [PRODUCT].

If you have any questions you can always contact us.

We hope to see you again at [BUSINESS].

Best,

Team [BUSINESS]

Update
Delivery notification
Close
Update
Delivery notification

Why this works

This template is both informative and shows customer care, even after purchase.

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Use this template straight away. Log in to Trengo or request a demo.
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"Hi [NAME],



Your order [NUMBER] is on its way!

To make sure you're at home when the bell rings, track your order here [TRACKING LINK].



Enjoy,



Team [BUSINESS]

Update
Delivery update
Close
Update
Delivery update

Why this works

This template manages expectations and prevents FAQs landing in the inbox.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
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“Hi [CUSTOMER NAME],



Thanks for choosing [BUSINESS].



We're excited to welcome you. 



Please arrive a couple of minutes before your appointment start time.

Can’t make it? Don’t worry, you can easily reschedule here [LINK].



See you soon! 



Team [BUSINESS]"

Update
Appointment reminder
Close
Update
Appointment reminder

Why this works

This template prevents no shows. Keep everyone engaged with timely messages.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
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The templates are just the beginning

Turn service providers into engagement experts

You’re only as good as your setup
Your tools affect the end-customer experience. So make sure you have the right customer engagement platform that fits your business.
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End-to-end customer journey
Create seamless end-to-end multichannel journeys. When all roads lead to swift pick-ups from the inbox your team will look like experts.
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Seamless service with AI
AI and automation allow teams to showcase service delivery expertise. Lean on auto-workflows for collaboration, and AI to help craft the best possible answers.
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