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With over 550 million active monthly users in 2022, Telegram is one of the most popular communication apps in the world. More and more companies are taking advantage of the instant messaging platform to connect with customers, build or strengthen existing relationships, and achieve business goals.
Telegram Business Messaging users appreciate speed. If they reach out to a business, they expect almost instant responses. But of course, this isn’t something businesses are always able to do.
That’s why they use Telegram auto-replies.
In this post, we share some handy Telegram auto-reply message samples and tips to consider when crafting a message of your own.
What are Telegram auto-replies?
Telegram auto-reply messages are texts a person receives when a message sent to you triggers a condition set in the Telegram bot. When a customer sends your business a message, the Telegram bot will automatically reply based on the type of message.
Businesses can personalize an auto-reply by customizing the message with the data they collect from customers, such as name, gender, or order number.
What to keep in mind when creating your Telegram template message
Auto-replies save your customer service team time and keep your customers engaged. Yet, sending a wrong message or sounding like a robot can easily disconnect your customers or make them feel unimportant.
Here are a few tips on how to craft your auto-reply for effective communication:
- Be concise. Telegram is not email. Users of instant messaging apps often use short messages, so stick to that.
- Maintain a consistent voice. The distinct personality in your website, emails, and other content make up your brand voice. Adopt the same tone in your message templates so that customers know it’s you. Your message can be brief, but it should still sound like you.
- Don’t spam. While auto-replies help you pass information across to recipients quickly and anytime, overusing the feature and sending unhelpful or long-winded messages that could be shorter defeats the auto-reply’s purpose.
- Avoid overpromotion. Sending promotional messages very often reduces the quality of your messages and gives off the impression that you’re a spammy brand. Make sure the auto-reply is helpful to the customer.
- Act in your customer's best interests. When writing auto-replies, refrain from asking customers’ for information that can be harmful if compromised, such as personal or financial information.
7 Telegram auto-reply message samples you can send to customers
Wondering what to send to customers at specific times? Check out these Telegram auto-reply message samples you can program with the Telegram bot API.
1. Collect leads
These text messages help you to capture customers’ details so that you can share relevant resources or promotions with them.
Check out this simple auto-reply message for collecting a lead:
Hey [name],
Thank you for reaching out to us. Our team is currently attending to other customers but if you can drop a name and email address with your question, we will respond to you before the day runs out.
Thanks again!
[support agent name]
2. Home page viewing
When customers send you a request, you can direct them to learn more about the company on your home page while you find a fitting answer for them.
Hola [name]!
Thanks for stopping by! We’re directing your request to our best fit agent and we’ll get back to you shortly. In the meantime, check out our website to learn more about events coming up at [company name].
Cheers,
[Agent name]
3. Free resource
When a customer signs up for your newsletter or gets on your list from a coupon code, an auto-reply welcome message is the best way to make prospects familiar with your brand and establish a relationship.
You can also use this Telegram welcome message template to move customers a step further in the buying journey and achieve your sales, upsells, or cross-sell goals:
Hi [name],
Welcome!
We’re excited to have you in the family. Here’s a link to the [lead magnet] we promised.
Keep an eye out for us in the next few days as we’ll be sending you a special gift.
Once again, we’re glad to have you here.
Cheers,
[name] from [company name]
[role at company]
4. Out-of-office template message
Customers reach out to businesses at their convenient time, which may sometimes be outside of business hours. Rather than losing a potential customer during non-working hours, you can assure the customer that you will get in touch soon and direct them to relevant resources pending your response time.
Here’s an example of an out-of-office message in practice:
Hey there!
Thank you for reaching out to us at [company name].
We’re excited to help you out, but we’re currently out with our respective families. :) We’d definitely reach out to you between [day and time you’re open], which are our official business hours. In the meantime, please check out some of our FAQs for an answer to your question.
Have a great day!
5. Store closure messages
With holidays and government closures being a thing, keeping customers in the loop on store openings and closures creates a great brand experience. Customers can make adequate plans in advance and save the time spent visiting your store to figure out if you’re open.
Use this template to inform customers about store closures:
Hi [name],
In the spirit of Christmas, we will be heading out to spend time with friends and families from [start date] to [end date]. You can stop by the store any time before the store closes to pick up any items.
We hope you have a great time as well.
Happy holidays!
The [company name] team
6. Ticket updates
If your business uses a ticketing system for customer service, sharing updates with customers when their inquiry reaches the right department and has been attended to is a great way to strengthen customer relationships.
Feel free to tweak this ticket update template for your ticketing system:
Hey [name],
Thank you for reaching out to us. We have received your inquiry, and your ticket number is [number]. We will reach out to you within the next 48 hours with an update on your [type of inquiry].
Please take a moment to read our FAQs on this topic while we resolve this issue.
For more customer service template ideas, check out this post on 27 foolproof customer service templates that win back time.
7. Prompt a response
Want to measure engagement rates? Send auto-reply messages that urge customers to respond to your business.
Here’s a great example:
Hello [name]!
Thank you for messaging us. Did you know that we’re offering a 10% discount on all [category] products? Let me know if you’re interested and I’d send over the secret discount code.
Best,
[agent name]
Manage auto-replies with Trengo
Keeping track of your customers and getting your Telegram support team organized can be hectic. Trengo helps you manage all your channels in one view, enables collaboration, automates answering messages (with auto-replies, rules, and bots), and provides you with in-depth insights into customer satisfaction and team performance.
