WhatsApp Business for desktop: a how-to guide

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WhatsApp Business for desktop a how to guide

If you regularly use WhatsApp Business to talk to customers, you'd probably also be interested in using WhatsApp Business for desktop. Because constantly going back and forth between your phone and laptop is inefficient and quite frankly just annoying.

In this article, I'll quickly walk you through various ways you can use WhatsApp Business on a desktop:

How to use WhatsApp Business web in your browser
How to use WhatsApp Business via the desktop app (Mac)
How to use WhatsApp Business via the desktop app (Windows)
How to use WhatsApp Business via a Chrome extension
How to use WhatsApp Business via the WhatsApp Business API

Want to get started right away? Apply for a WhatsApp Business API account via Trengo, and start using WhatsApp Business on desktop together with your team within ten minutes.

1. How to use WhatsApp Business (WAB) in your browser

The quickest way to get up and running is by using WhatsApp Business in your browser. This simply opens WhatsApp in a tab. WhatsApp Business can be used in various browsers, such as Google Chrome, Firefox, and Internet Explorer. However, you can only have one WhatsApp Web browser tab open at the same time.

Set-up:

First, head over to https://web.whatsapp.com/
Next, open your WhatsApp application on your phone
Go to settings and press 'WhatsApp Web/Desktop'
Use your phone to scan the QR code on your desktop screen
You can now use WhatsApp Business in your browser

2. How to use WAB via the desktop app (Mac)

You can also use WhatsApp Business on your Mac by using the native desktop app. Note: there isn't a specific desktop app for WhatsApp Business, this is the same app that you can use for your private account. This means that if you're already using the WhatsApp desktop app for your private account, this isn't the best solution for you.

Set-up:

Go to the AppStore
Next, search for 'WhatsApp Desktop'
Download and install the desktop app.
Open your WhatsApp application on your phone
Go to settings and press 'WhatsApp Web/Desktop'
Use your phone to scan the QR code on your desktop screen
You can now use the WhatsApp Business desktop app

3. How to use WAB via the desktop app (Windows)

If you're using a Windows computer, you can also use the desktop app. Setting it up is just as easy as on a Mac.

Set-up:

Go to the Microsoft Store
Go to 'search' and type in 'WhatsApp Desktop'
Click 'Get' to download the app
Install the app on your computer
Open your WhatsApp application on your phone
Go to settings and press 'WhatsApp Web/Desktop'
Use your phone to scan the QR code on your desktop screen
You can now use the WhatsApp Business desktop app

4. How to use WAB via a Chrome extension

If you use a Google Chrome browser, you can also decide to go for the extension WhatsChrome. You can use this tool to run your WhatsApp Business or private WhatsApp on your desktop. Installing this extension is done within mere minutes.

Set-up

First, head over to https://chrome.google.com/webstore/detail/whatschrome
Click on 'add to Chrome'
Open your WhatsApp application on your phone
Go to settings and press 'WhatsApp Web/Desktop'
Use your phone to scan the QR code on your desktop screen
You can now use WhatsApp Business on your desktop

5. How to use the WhatsApp Business API

Both the WhatsApp Business application and the options to use WhatsApp Business on your phone work perfectly fine for small businesses. If you run a company with one or two people, you probably won't get too many messages anyway. But when the volume of messages on WhatsApp increases and your team grows, you may need to start using the WhatsApp Business API.

The WhatsApp Business API allows you to use WhatsApp with multiple users and on multiple devices. It was created so that larger companies can manage WhatsApp Business conversations in an efficient way.

The API doesn't come with an interface, so you have to use it via a customer service platform like Trengo. Once you have signed up for Trengo, you can simply sign up for the API from within the platform.