How to Use WhatsApp Business Desktop: A How-To Guide

How to use WhatsApp Business web on your desktop

Using WhatsApp Business desktop web is one of the simplest ways to manage your business conversations from your computer. With this option, you can open WhatsApp Business directly in a browser tab and handle messages, share files, and keep in touch with customers—all without picking up your phone every time.

You can use WhatsApp Business desktop web in most modern browsers, including Google Chrome, Firefox, Safari, and Microsoft Edge. Keep in mind, though, that you can only have one WhatsApp Business web session open at a time.

Setup WhatsApp Business web on desktop:

• Make sure you have the latest version of WhatsApp Business installed on your phone.
• On your computer, open your preferred browser and go to web.whatsapp.com.
• Open WhatsApp Business on your phone.
• For Android: Tap the three dots in the top right and select 'Linked devices.' For iPhone: Go to 'Settings' and then 'Linked devices'.
• Tap 'Link a device,' then use your phone to scan the QR code displayed on your computer screen.
• Once scanned, your WhatsApp Business account will appear in your browser, and you can start chatting from your desktop.

How to use WhatsApp Business app for PC

If you want to manage your customer conversations from your computer, there are a few ways to use WhatsApp Business on your PC. Whether you call it the WhatsApp Business app for PC, or WhatsApp for business on PC, the process is simple and helps you keep all your chats in one place.

You can use the WhatsApp Business desktop app. It lets you send and receive messages, share files, and keep up with your customers without needing to switch between devices.

To use the WhatsApp Business app for PC, follow these steps:

• Download the WhatsApp Desktop app from the official WhatsApp website or your computer’s app store.
• Open the app after installation. A QR code will appear on your screen.
• On your phone, open WhatsApp Business, go to settings, and select ‘Linked devices’.
• Tap ‘Link a device’ and scan the QR code on your computer screen with your phone.
• Your chats will sync, and you can start using business WhatsApp for PC.

How to use WhatsApp Business desktop on Mac

You can use WhatsApp Business desktop on a Mac by installing the WhatsApp Desktop app. This allows you to manage customer conversations, share files, and reply to messages from your Mac, making it easier to keep up with your work throughout the day.

It is important to note that there is no separate WhatsApp Business desktop app—both personal and business accounts use the same WhatsApp Desktop app. If you already use the app for your personal WhatsApp account, you cannot use it for your business account at the same time. In that case, you may want to consider using WhatsApp Business desktop web in your browser as an alternative.

Set up WhatsApp Business desktop on Mac:

• Open the App Store on your Mac.
• Search for ‘WhatsApp Desktop’ and download the app.
• Install and open the WhatsApp Desktop app. A QR code will appear on your screen.
• On your phone, open the WhatsApp Business app.
• Go to settings and select ‘Linked devices’.
• Tap ‘Link a device’ and use your phone to scan the QR code on your Mac’s screen.
• Once connected, your WhatsApp Business chats will appear on your Mac, and you can start messaging from your desktop.

How to use WhatsApp Business for Windows

If you want to use WhatsApp Business for Windows, you can do so with the official desktop app. This makes it easier to manage your business chats, share files, and reply to customers from your computer. The process is simple and works well for anyone who prefers business WhatsApp for Windows or needs WhatsApp for business on PC.

Set up WhatsApp Business desktop on Windows::

• Open the Microsoft Store on your Windows computer.
• Search for ‘WhatsApp Desktop’ and click ‘Get’ to download the app.
• Install the app and open it. A QR code will appear on your screen.
• On your phone, open the WhatsApp Business app.
• Go to settings and select ‘Linked devices’.
• Tap ‘Link a device’ and use your phone to scan the QR code on your computer screen.
• Once connected, your business WhatsApp for Windows will sync your chats, allowing you to send and receive messages directly from your desktop.

How to use WhatsApp Business via Chrome extension

If you use a Google Chrome browser, you can also decide to go for the extension WhatsChrome. You can use this tool to run your WhatsApp Business or private WhatsApp on your desktop. Installing this extension is done within mere minutes.

Set up WhatsApp Business via Chrome extension

• First, head over to https://chrome.google.com/webstore/detail/whatschrome
• Click on 'add to Chrome'
• Open your WhatsApp application on your phone
• Go to settings and press 'WhatsApp Web/Desktop'
• Use your phone to scan the QR code on your desktop screen
• You can now use WhatsApp Business on your desktop

Limitations of WhatsApp Business Web and desktop

WhatsApp Business Web and desktop apps are useful for handling customer conversations from your computer. However, there are some important limitations to keep in mind, especially as your business grows or your team expands.

• Device limits
  You can only link up to four devices to your WhatsApp Business account at the same time. This can be a challenge for larger teams that need to share access or work together on customer conversations.
• No advanced team features
  There is no way to assign chats to specific team members or leave internal notes within conversations. This makes it harder to track who is handling which customer, especially when several people are using the same account.
• Limited automation
  WhatsApp Business Web and desktop only support basic quick replies. You cannot set up advanced chatbots, automate responses based on customer actions, or create message flows for frequently asked questions.
• No CRM or third-party integrations
  You cannot connect WhatsApp Business Web or desktop directly to your CRM or other tools. All customer data and conversations must be logged manually, which can take extra time and increase the risk of mistakes.
• Limited broadcast and scheduling options
  You can only send broadcast messages to up to 256 people at once, and only from the mobile app. Scheduling messages is limited to basic away or greeting messages—there is no way to schedule messages based on events or customer actions.
• No interactive messages
  Features like message lists or reply buttons are not available on WhatsApp Business Web or desktop. This can make conversations less engaging for your customers.
• Personalisation and insights
  Customers always see your business name and logo, not individual team members. There are also no built-in reports or analytics to help you understand how your team is performing or where you can improve.

How to overcome WhatsApp Business Web and desktop limitations with the WhatsApp Business API

As your business grows, you may find that WhatsApp Business Web and desktop apps no longer meet your team’s needs. The WhatsApp Business API is designed for companies that handle a high volume of conversations or need more advanced tools to support their customers efficiently.

Here’s how the WhatsApp Business API can help your team work better:

• Connect as many users and devices as you need
  With the API, you can add an unlimited number of team members and devices to your account. This means your whole team can reply to customers at the same time, without worrying about device limits.
• Assign conversations and work together
  The API lets you automatically route incoming messages to the right team member. You can also leave internal notes within chats, making it easier to collaborate and keep track of customer requests.
• Integrate with your CRM and other tools
  You can connect WhatsApp Business API to your CRM or helpdesk. This way, customer details and chat histories are automatically logged, and your team can see all the information they need in one place.
• Automate replies and manage conversations
  The API supports chatbots and automated responses, so you can answer common questions instantly or send updates without manual work. You can also organise conversations with tags or categories, helping your team stay organised.
• Personalise customer experiences
  Assign customers to the same team member for every chat, send personalised templates, and see each customer’s full history. This helps you build stronger relationships and offer a more personal touch.
• Access reports and insights
  The API gives you access to analytics and reports, so you can see how your team is performing and where you can improve. This helps you make better decisions and keep your service quality high.
• Keep your data secure
  The WhatsApp Business API is built with security in mind and can help your business meet data protection standards like GDPR.

Final thoughts

Using WhatsApp Business on your desktop—whether through the web or the app—makes it easier to manage customer conversations without needing to switch between your phone and computer. All you need is your phone to scan a QR code, and you are ready to start chatting from your desktop.

Once your team connects WhatsApp Business to their computers, everyone can reply to customers and work together more smoothly. This helps you stay organised and respond quickly, even as your business grows.

If your team is handling more conversations or you need extra features like automation, reporting, or team collaboration, the WhatsApp Business API is the next step. It removes the usual limits and gives your business room to grow.

Want to see how it works in practice? Try Trengo for free with a demo or start your free trial today. Discover how easy it is to manage all your customer conversations in one place, right from your desktop.