B2C eCommerce
Scale eCommerce support without hiring
Repetitive queries from customers use up a lot of your team's time. Trengo's AI Agent and AI Automations allow your team to deliver exceptional support and build automations that drive repeat customers and revenue.
Official WhatsApp Business Partner trusted by businesses worldwide
'With Trengo connected to Lightspeed, customers now get instant answers. It saves our team a huge amount of time and helps us scale into new markets much faster.'
80%
of support tickets answered with AI
80%
open rate on WhatsApp vs. 20% for email
5x
faster resolution on complex sales questions
Dessa is the AI Agent for eCommerce
Dessa learns your catalog and how you operate in minutes, resolving returns, refunds, order status on its own while closing the next sale. Your best customer support agent and your best shopping assistant, in one.
90%
of support tickets automated
93%
customer satisfaction
80%
lower cost per ticket
From support ticket into sales opportunity
Modern consumers expect instant responses on WhatsApp, not email chains or phone tag. Trengo brings every communication channel into one unified inbox.
Instant WISMO answers
AI automatically answers order status questions 24/7 on WhatsApp, email and social media.
Automate FAQs
Instantly resolve questions about returns, shipping policies, and stock availability with AI.
Recover abandoned carts
Re-engage customers on WhatsApp who left items in cart with an 98% open rate vs. email.
Send restock alerts
Automatically notify customers when "out of stock" items are back to drive immediate purchases.
Smart upsells
Send post-purchase messages with how-to guides, cross-sells, or loyalty rewards on WhatsApp.
Stop answering the same questions
Repetitive tickets consume your team's capacity. Trengo's AI Agent integrates directly with Shopify and Magento to provide instant, automated answers to your most common questions, freeing your team for complex issues and revenue-driving conversations
Proactively recover carts and drive repeat sales
Profit isn't in the first sale; it's in the repeat purchase. Trengo turns your support tool into a revenue engine with AI-powered Journeys on WhatsApp.
Combine your shopfront with your communications
Stop toggling between tabs. Trengo puts all your shop data right next to the conversation, so your team can advise and convert.
Experience Trengo
See how you can reach and service leads and customers better with an AI-first omnichannel Inbox.
Connected to the tools you already run on
Connect your tools and systems to Trengo. Connect Shopify, WooCommerce and many more. Don't see an integration you need? No problem, we can build it.
Automate support. Focus on sales
Unify your channels, automate FAQs, and turn your support team into your #1 revenue driver. See Trengo in action.
Peak season is closer than you think
Support tickets spike weeks before the sale and again when the returns roll in. See how 1,500+ businesses get ahead of both.
