Hotels & B&Bs
Deliver a 5-star service without scaling your team
During their stay, guests expect instant answers on WhatsApp, email, and Booking.com but your small team can't be everywhere at once. Trengo unifies every channel and automates common questions, so you deliver the personal service that earns 5-star reviews.
Official WhatsApp Business Partner trusted by boutique hotels, B&Bs, and independent properties worldwide.
'Trengo AI is simple and easy to use, with a quick and straightforward setup. It’s fantastic to have full control over how we experience and leverage AI.'
80%
of guest FAQs answered instantly by AI
5x
faster response times to all guest requests
98%
open rate on WhatsApp vs. 20% for email
Deliver the best guest experience
Modern guests expect instant responses on WhatsApp, not email chains or phone tag. Trengo brings every communication channel into one unified inbox.
Booking
AI instantly answers questions about amenities, pricing, and availability on WhatsApp 24/7.
Arrival
Send automated pre-arrival messages with check-in instructions, parking details, and WiFi passwords.
Check-in
Offer room upgrades, spa treatments, or dinner reservations via WhatsApp during check-in.
Stay
Guests message you directly on WhatsApp for extra towels, restaurant recommendations, or maintenance issues.
Check-out
Send automated thank-you messages with review requests via WhatsApp. Follow up with loyalty offers.
The digital front desk that never sleeps
Answer guest questions automatically, 24/7 even when your front desk is closed or busy with check-ins.
Let customer experiences flow with AI Journeys
AI asks visitors questions to collect important info, leads them to the right person or answers straight away. Ideal customer journeys are now only a few clicks away.
Build loyalty, drive direct bookings
Turn great service into repeat guests. Happy guests become loyal guests and loyal guests book direct
Experience Trengo
See how you can reach and service leads and customers better with an AI-first omnichannel Inbox.
Connected to the tools you already run on
Connect your tools and systems to Trengo. Connect Shopify, WooCommerce and many more. Don't see an integration you need? No problem, we can build it.
Stop managing chaos. Start scaling seamlessly
Unify your channels, automate FAQs, and give your small team the power to deliver 5-star service without the stress
