Hotels & B&Bs

Deliver a 5-star service without scaling your team

During their stay, guests expect instant answers on WhatsApp, email, and Booking.com but your small team can't be everywhere at once. Trengo unifies every channel and automates common questions, so you deliver the personal service that earns 5-star reviews.

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Official WhatsApp Business Partner trusted by boutique hotels, B&Bs, and independent properties worldwide.

'Trengo AI is simple and easy to use, with a quick and straightforward setup. It’s fantastic to have full control over how we experience and leverage AI.'

Read the customer story

80%

of guest questions answered instantly by AI

5x

faster response times across all channels

98%

open rate on WhatsApp messages (vs. 20% for email)

Deliver the best guest eperience

Modern guests expect instant responses on WhatsApp, not email chains or phone tag. Trengo brings every communication channel into one unified inbox.

Booking

AI instantly answers questions about amenities, pricing, and availability on WhatsApp 24/7.

Arrival

Send automated pre-arrival messages with check-in instructions, parking details, and WiFi passwords.

Check-in

Offer room upgrades, spa treatments, or dinner reservations via WhatsApp during check-in.

Stay

Guests message you directly on WhatsApp for extra towels, restaurant recommendations, or maintenance issues.

Check-out

Send automated thank-you messages with review requests via WhatsApp. Follow up with loyalty offers.

The digital front desk that never sleeps

Answer guest questions automatically, 24/7 even when your front desk is closed or busy with check-ins.

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Let customer experiences flow with AI Journeys

AI asks visitors questions to collect important info, leads them to the right person or answers straight away. Ideal customer journeys are now only a few clicks away.

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