Turn guest chaos into 5-star service

Yes. Trengo integrates directly with major PMS systems including Mews, Apaleo, Cloudbeds, and others through API connections. We also connect to OTAs like Booking.com, Airbnb, and Booking Experts, as well as channel managers. Guest data, reservation details, and booking history sync automatically into Trengo, so your team has complete context in every conversation without switching systems. Our integration team helps with setup during onboarding.

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Yes. Trengo's AI learns from your property's specific information: house rules, amenities, check-in procedures, local recommendations, parking instructions, and more. You can upload your guest handbook, FAQ documents, and property details, and the AI references these to answer questions accurately 24/7.

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For example, if a guest asks "What time is breakfast?" the AI responds with your actual breakfast hours. Questions like "Where's the nearest pharmacy?" get answered with your local recommendations. Complex or unusual requests (like "Can I check in at 6 AM with my dog?") route automatically to your team with full conversation context, so staff only handle what truly needs a human touch.

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Most properties see 80% of routine inquiries handled instantly by AI, with the remaining 20% escalated appropriately to staff.

Trengo creates dedicated workspaces for each property while giving you centralized oversight across your portfolio. You can:

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• Route conversations automatically based on property (guests at Property A reach Team A, guests at Property B reach Team B)
• Set property-specific AI responses that reflect each location's unique details
• Use tags and labels to organize requests by property, urgency, or request type (maintenance, housekeeping, guest services)
• View cross-property analytics to see which locations have highest inquiry volumes or longest response times
• Share team members across properties when needed, or keep teams siloed

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Whether you manage 3 vacation rentals or 20 holiday park units, every conversation stays organized by property, and nothing falls through the cracks.

ROI scales differently based on property size, but both see measurable impact:

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Small hotels and B&Bs (5-25 rooms):

• Save 15-20 hours per week on manual guest communication
• 80% of repetitive questions (WiFi, breakfast, parking) answered instantly by AI
• Eliminate after-hours phone interruptions with automated WhatsApp responses
• Typical payback period: 2-3 months

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Vacation rental managers (10-50 properties):

• Reduce coordination chaos across multiple properties and housekeeping teams
• 40% reduction in "where's the key?" or "how do I check in?" emergency calls
• Automated pre-arrival and post-stay messages increase review rates by 30%
• Typical payback period: 1-2 months

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Large chains and holiday parks (50+ units):

• Centralize communication for dozens or hundreds of units without adding headcount
• 98% WhatsApp open rates drive measurable uptick in upsells (spa bookings, early check-in, late checkout)
• Cross-property insights reveal which locations need staffing or process improvements
• Typical payback period: Under 1 month

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Most hospitality properties report that Trengo pays for itself through time savings alone—upsell revenue and improved guest satisfaction are additional benefits.