Hospitality
Turn guest chaos into 5-star service
Guests demand instant answers across channels like WhatsApp, Booking.com, and email. Trengo unifies every channel and answers routine requests with your trained AI Agents, so you deliver personal service without the chaos.
Official WhatsApp Business Partner trusted by hotels, vacation rentals, and holiday parks, worldwide
Camps, Parks & Vacation Rentals
Reduce coordination chaos across multiple properties and housekeeping teams.
How can Trengo help?
Whether it's hotels, B&B, vacation rentals, or holiday parks, modern consumers expect instant responses on WhatsApp, not email chains or phone tag.
WhatsApp guest conversation
Automatically answer guest questions about check-in, WiFi, breakfast, and parking on WhatsApp, even at 3 AM when no one is around.
One inbox for every channel
Emails get lost in spam and phone calls go unanswered. With the WhatsApp API for Business, you can send pre-approved message templates for updates, appointment reminders, and shipping notifications. Turn waiting time into a seamless, high-trust experience.
Booking details in conversation
Send pre-arrival upsells, post-stay loyalty offers, and review requests via WhatsApp with 98% open rates. Turn guests into repeat bookers.
80%
of guest FAQs answered instantly by AI
98%
open rate on WhatsApp vs. 20% for emails
20+
hours saved per week on manual guest communicadtion
Experience Trengo
See how you can reach and service leads and customers better with an AI-first omnichannel Inbox.
Connect your systems and sync customer information
Trengo connects seamlessly to the PMS, OTAs, and communication channels you already use to manage your properties.
‘Trengo AI is simple and easy to use, with a quick and straightforward setup. It’s fantastic to have full control over how we experience and leverage AI.’
‘We work super efficiently with all channels connected and it shows in our average first response time of just 25 seconds.’
"Since working with Trengo we are able to manage many more tasks with the same amount of staff."
Find the answer here
Frequently asked questions
Does Trengo integrate with my PMS (Mews, Apaleo, Cloudbeds)?
Yes. Trengo integrates directly with major PMS systems including Mews, Apaleo, Cloudbeds, and others through API connections. We also connect to OTAs like Booking.com, Airbnb, and Booking Experts, as well as channel managers. Guest data, reservation details, and booking history sync automatically into Trengo, so your team has complete context in every conversation without switching systems. Our integration team helps with setup during onboarding.
Can AI really handle guest questions about my specific property?
Yes. Trengo's AI learns from your property's specific information: house rules, amenities, check-in procedures, local recommendations, parking instructions, and more. You can upload your guest handbook, FAQ documents, and property details, and the AI references these to answer questions accurately 24/7.
For example, if a guest asks "What time is breakfast?" the AI responds with your actual breakfast hours. Questions like "Where's the nearest pharmacy?" get answered with your local recommendations. Complex or unusual requests (like "Can I check in at 6 AM with my dog?") route automatically to your team with full conversation context, so staff only handle what truly needs a human touch.
Most properties see 80% of routine inquiries handled instantly by AI, with the remaining 20% escalated appropriately to staff.
How do I manage guest requests across multiple properties?
Trengo creates dedicated workspaces for each property while giving you centralized oversight across your portfolio. You can:
- Route conversations automatically based on property (guests at Property A reach Team A, guests at Property B reach Team B)
- Set property-specific AI responses that reflect each location's unique details
- Use tags and labels to organize requests by property, urgency, or request type (maintenance, housekeeping, guest services)
- View cross-property analytics to see which locations have highest inquiry volumes or longest response times
- Share team members across properties when needed, or keep teams siloed
Whether you manage 3 vacation rentals or 20 holiday park units, every conversation stays organized by property, and nothing falls through the cracks.
What's the ROI for small hotels vs. large chains?
ROI scales differently based on property size, but both see measurable impact:
Small hotels and B&Bs (5-25 rooms):
- Save 15-20 hours per week on manual guest communication
- 80% of repetitive questions (WiFi, breakfast, parking) answered instantly by AI
- Eliminate after-hours phone interruptions with automated WhatsApp responses
- Typical payback period: 2-3 months
Vacation rental managers (10-50 properties):
- Reduce coordination chaos across multiple properties and housekeeping teams
- 40% reduction in "where's the key?" or "how do I check in?" emergency calls
- Automated pre-arrival and post-stay messages increase review rates by 30%
- Typical payback period: 1-2 months
Large chains and holiday parks (50+ units):
- Centralize communication for dozens or hundreds of units without adding headcount
- 98% WhatsApp open rates drive measurable uptick in upsells (spa bookings, early check-in, late checkout)
- Cross-property insights reveal which locations need staffing or process improvements
- Typical payback period: Under 1 month
Most hospitality properties report that Trengo pays for itself through time savings alone—upsell revenue and improved guest satisfaction are additional benefits.
Still have unanswered questions?
Ready to transform your guest experience?
Whether you run a boutique hotel or manage 100+ vacation rentals, Trengo gives you the tools to deliver 5-star service at any scale.
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