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How Solar Concept tackles 10,000 conversations a month

"Ever since we use Trengo, we can automatically assign the tickets to the right team."

Rolf Kok & Twan Geurts van Kessel
Solar Concept
Schaijk, The Netherlands
Energy & Utilities

Solar Concept is a utilities company that manufactures, constructs, and installs solar panels on rooftops throughout the Netherlands. Solar Concept is active in 196 municipalities, serves 30,000 customers, and has installed 400,000 solar panels since 2011— no small feat.

With over 160 staff members at Solar Concept, including installation professionals, office personnel, and the management team, they required a platform to help them work efficiently, together every day.

The journey began with the marketing team, which was responsible for finding a platform to improve their customer experience. By integrating Solar2 into Trengo, they were able to obtain all the necessary customer information, eliminating the need for customer support personnel to switch between different platforms or juggle multiple open tabs.

They saved lots of time using Trengo's Rules feature, which automatically assigns customer conversations based on location, determined by zip codes. As a result, Trengo is used across the entire company to ensure that no information falls through the cracks, especially when the customer journey involves many different teams such as Sales, Planning, and Service.

Thanks to Trengo, Solar Concept closes nearly 10,000 conversations per month. This has boosted their commitment to improving the customer experience across their business and has resulted in impressive customer rating of 8.9.


"During high season, we saw a 700% increase in customer inquiries across five different communication channels and were able to handle these with ease because of Trengo”

Alvertos Iskinatzis

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