Offload repetitive work, increase customer satisfaction

Go from workload to workflows with Trengo's centralised AI-powered inbox. Automate customer support and service with AI and keep the human touch.
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Trusted by 9,000 businesses worldwide

Consider it done

Our omnichannel inbox and Trengo AI help teams to deliver delightful customer conversations.

Trengo AI

AI agents and AI Journeys can relieve your team, by answering more than 80% of your repetitive conversations.
Discover Trengo AI

Omnichannel inbox

Centralise your channels, including customer favourites like WhatsApp, customer info and helpful automation features.
Discover the inbox

Our vision
The AI world
we create and believe in

We’re completely reimagining the inbox—going beyond work and workflows as they’ve ‘always been’.
Our goal is for service and support teams to feel less overwhelmed and to have more fun. We’re creating a world where teams can rely on a helpful AI colleague, and customers can have their questions resolved instantly. Because, teams should always have the time to lock in on high-value moments and offer customers great service.
Patrick Meutzner — CPO & Founder

The customer service platform that turns workload into workflow

AI agents, AI Journeys and WhatsApp are the stars of customer communication. Put these to use and
your team has everything they need to increase customer satisfaction.

Handle conversations instantly with AI HelpMate

AI agents can pick up and answer more than 80% of your repetitive conversations. They will give your team time to focus on high-value customer moments.
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Let customer experiences flow with AI Journeys

AI asks visitors questions to collect important info, leads them to the right person or answers straight away. Ideal customer journeys are now only a few clicks away.
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Reach your audience with WhatsApp

Unlock the WhatsApp Business API. Start conversations with leads and customers through automated messages. Plus, collaborate on conversations with the entire team.
Use the Whatsapp API to send messages

84%

of repetitive conversations resolved
In an instant with the AI HelpMate. This AI agent has the power to lighten the workload.

5x

faster resolution time
AI Journeys will bring leads and customers to their answers, fast.

98%

WhatsApp open rate
WhatsApp is a popular channel. You’ll see that reflected in your engagement metrics.

Experience Trengo

See how you can reach and service leads and customers better with an AI-first omnichannel Inbox.
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This is how teams focus on customer satisfaction

From support to sales, reach out and engage with your audience to turn visitors into loyal customers.

Customer re-engagement

Reach leads and customers on high-engagement channels like WhatsApp. Leverage omnichannel communication, send personalised, automated messages and build your brand.
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Lead generation

Automatically capture lead info and respond to incoming leads in less than a minute or assign them to the right owner without manual qualification and routing.
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Customer support

Resolve 80% of repetitive customer conversations automatically with an AI agent and build no-code customer journeys in 70+ languages, in under two minutes.
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A customer engagement platform that’s tailored to your industry

From guest experiences to online buyers, Trengo helps you create time for impactful customer moments.

Restaurants & hospitality

Stay on top of reservations, changes and other guest asks.
Explore our solutions

Travel & leisure

Proactively manage back-and-forth conversations with your guests.
Streamline conversations

Automotive

Centralise all channels, for a consistent customer experience.
Deliver a seamless experience

Energy & utilities

Stay on top of back-and-forth conversations, work from one inbox.
Stay in control

Financial services

Meet your SLA and customer expectations, no matter the channel.
Meet customer expectations

Retail & e-commerce

Automate a big chunk of repetitive customer conversations.
Check out AI customer service

Connect customer favourite channels

Your audience interacts with multiple channels throughout their journey. That's why businesses with seamless omnichannel customer journeys retain 89% of their customers.
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Keep customer information in sync

Connect your tools and systems to Trengo. Add data integrations like Shopify and Lightspeed and always have a full customer overview.
View all integrations
‘Trengo AI is simple and easy to use, with a quick and straightforward setup. It’s fantastic to have full control over how we experience and leverage AI.’
Read their story
‘We work super efficiently with all channels connected and it shows in our average first response time of just 25 seconds.’
Read their story
‘It used to take a minimum of an hour to respond, and now, with Trengo, we are at a 20-minute response time.’
Read their story

Experience our AI-powered inbox, increase customer satisfaction

See how you can serve leads and customers better with an AI-first omnichannel Inbox.
Plan a demo