Trengo for Software & it

Keep your customers in the know on all channels

Stay ahead of complaints about unforseen downtime and set up a multichannel approach. Update customers easily on their preferred channels like WhatsApp, email, Facebook, voice and more.

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Secure quality

Never miss a ticket

Working from a messy inbox or various different ones creates a lot of confusion. Who is picking up what? Which ticket needs to go where? Work from one inbox and automate manual tasks like clean ups and re-routing tickets to ensure a 100% resolution.

Save time

Free up time for complex requests

Time is of the essence. That’s why your team shouldn’t waste it on answering FAQs. Set up automation that picks up all the easy questions, and lets your team focus on urgent matters.

Speed up teamwork

Smooth out internal communication

Whether your team works remote or in the office, you want them to be on top of tickets. Work from one view, use internal notes and @tagging and leave long email threads and missed tickets behind.

inbox automation

Handle more conversations without scaling up

Upping productivity doesn’t always call for an increase in employees. Ensure the team you have is efficient and set up automation that cuts out repetitive and manual tasks. So your team makes the most of their time.

Automated chatbots cut out FAQs without any help from your team. While the Live chat is capable of lead generation all on its own.

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data insights

Listen to customers and report back

Dive into your dashboard and track key metrics like resolution time and customer satisfaction rates. Listen to your customers and know what to focus on.

CSAT surveys can boost customer happiness. Send them out at the right time and customers will feel heard.

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Ferryscanner

"During high season, we saw a 700% increase in customer inquiries across five different communication channels and were able to handle these with ease because of Trengo”