Never miss a ticket
Working from a messy inbox or various different ones creates a lot of confusion. Who is picking up what? Which ticket needs to go where? Work from one inbox and automate manual tasks like clean ups and re-routing tickets to ensure a 100% resolution.
Free up time for complex requests
Time is of the essence. That’s why your team shouldn’t waste it on answering FAQs. Set up automation that picks up all the easy questions, and lets your team focus on urgent matters.
Smooth out internal communication
Whether your team works remote or in the office, you want them to be on top of tickets. Work from one view, use internal notes and @tagging and leave long email threads and missed tickets behind.