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Trengo for Software & it

Keep your customers in the know on all channels

Stay ahead of complaints about unforseen downtime and set up a multichannel approach. Update customers easily on their preferred channels like WhatsApp, email, Facebook, voice and more.

Secure quality

Never miss a ticket

Working from a messy inbox or various different ones creates a lot of confusion. Who is picking up what? Which ticket needs to go where? Work from one inbox and automate manual tasks like clean ups and re-routing tickets to ensure a 100% resolution.

Save time

Free up time for complex requests

Time is of the essence. That’s why your team shouldn’t waste it on answering FAQs. Set up automation that picks up all the easy questions, and lets your team focus on urgent matters.

Speed up teamwork

Smooth out internal communication

Whether your team works remote or in the office, you want them to be on top of tickets. Work from one view, use internal notes and @tagging and leave long email threads and missed tickets behind.

inbox automation

Handle more conversations without scaling up

Upping productivity doesn’t always call for an increase in employees. Ensure the team you have is efficient and set up automation that cuts out repetitive and manual tasks. So your team makes the most of their time.

Automated chatbots cut out FAQs without any help from your team. While the Live chat is capable of lead generation all on its own.

data insights

Listen to customers and report back

Dive into your dashboard and track key metrics like resolution time and customer satisfaction rates. Listen to your customers and know what to focus on.

CSAT surveys can boost customer happiness. Send them out at the right time and customers will feel heard.

JOIN THE CONVO

Build a solid foundation and scale the quality of your customer engagement

Bring the foundations for your customer engagement strategy up to speed. Subscribe to our monthly newsletter and we’ll talk about how your team can build stronger relationships and deliver delight with every interaction

Solar Concept

"Ever since we use Trengo, we can automatically assign the tickets to the right team."

Integrations

Create a future-proof platform

Keep up with tech to keep up with your changing customer expectations. Connect your most popular channels, webshop and integrations to your platform.

Trengo for Software & IT

Always reach your customers

Multichannel inbox

Work from one inbox that includes your WhatsApp, Live chat, email channels and more. Save time and reach customers where they are.

WhatsApp

Maximise the most popular messaging platform worldwide. Add this channel to your inbox and check out open rates of 97%.

Live chat

Reach out to website visitors when it matters most. Customers about to abandone their cart because they have a question? Queue Live chat.

Let’s meet

Take your first steps towards more personalised interactions with your customers, better engagement with your leads, and happier, more effective teams.