Hotels & vacation rentals
Turn every booking into a repeat guest
Trengo brings WhatsApp, email, live chat, and social media into one inbox, automating routine requests so your team can create memorable moments where they matter most
Official WhatsApp Business Partner trusted by businesses worldwide
'Support is now seamless and accessible across different channels, crucial for high-end and corporate guests.'
From booking in to checking out
Be there from the beginning to end proactively and reactively
Booking
Answer FAQs and confirm booking and details
Arrival
Provide a warm welcome and important information
Check-in
Provide details of their stay including extras, promotions and offers
Stay
Offer services and gain feedback in real time
Check-out
Offer a check out and goodbye they won't forget and secure a positive review
Be where your guests want to chat
Centralise guest queries from social media, WhatsApp, email, live chats, and more in one place. Never miss a guest query, a new booking or request again. Your team working from one platform so nothing falls between the cracks
Craft unforgettable experiences with WhatsApp
Deliver delight on the move. Automate booking confirmations, personalise add-on options, and quickly respond to queries with Trengo's WhatsApp Business solution
Leverage AI to get guest answers fast
AI acts like an extra team member. It’ll instantly answer guest enquiries in their language, suggest responses, summarise conversations and even engage with typical queries with the information you choose
5x
faster response time
Centralise guest inquiries with an omnichannel inbox, that includes WhatsApp and more, and answer faster than ever
84%
of FAQs resolved instantly
Save time answering repetitive questions. Trengo's AI agent and workflows will help guests, and lighten the workload
98%
WhatsApp open rate
WhatsApp is a popular channel. You’ll see that reflected in your engagement metrics
Experience Trengo
See how you can reach and service leads and customers better with an AI-first omnichannel Inbox
What our customers say about Trengo
'The automation saves a lot of time because it asks customers simple but necessary questions in advance. This way, we have a lot of information before we get in contact. This helps us to offer better service.'
Employee from
BAS World
'The integrations that we have with our CRM allows us to see everything. Plus, since we use Trengo, we can automatically assign the tickets to the right team.
This helps us a lot as our main goal is to reply as quick as possible.'
Twan Geert van Kessel
Solar Concept
'What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!'
Maybelline O.
Customer Experience Manager
'With Trengo’s multichannel inbox, the team no longer juggles different tabs. All inboxes are now neatly consolidated into one place. Plus, the managers use labels to track response metrics in their dashboards and actively spot opportunities for improvements.'
Arno Clarks
Motorparts
Experience our platform, increase guest satisfaction
See how you can reach out proactively with ease and service your guests during the busiest seasons
© 2026 Trengo