The AI agent built for eCommerce
Dessa resolves order statuses, changes, and returns whilst simultaneously selling to your clients, all on its own. Your best support agent and shopping assistant in one
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From the team behind Trengo, the platform eCommerce brands like these rely on
Built for eCommerce teams
Every conversation with Dessa either solves a problem or brings in a new sale
90%
Of support tickets automated
Order status, returns, cancellations and address changes, handled from start to finish. Nobody on your team has to finish the job by hand afterwards
93%
Customer satisfaction
Instant, accurate answers in your brand's own voice, on the channels your shoppers already use
80%
Lower cost per ticket
Handle more orders without hiring more people. Dessa takes the repetitive daily questions so your team doesn't need to grow just to keep up
Built by the team at Trengo
From the team eCommerce brands already trust
Dessa is built by Trengo. Here's what working with the team behind it looks like
“With Trengo, we found a team that truly understood our challenges. The setup was user-friendly, onboarding was smooth, and we built scalable customer contact without stress.”
“Working with Trengo feels like a real partnership. We value how they think along with us, bring fresh input, and help us move forward.
Runs on the setup you already have
Dessa is built to follow eCommerce rules, not helpdesk rules. Keep your current helpdesk, connect your store and your returns and fulfilment tools, and Dessa works inside all of them
Shopify
WooCommerce
Magento
Lightspeed
Trengo
Zendesk
Intercom
Freshdesk
Gorgias
Front
Sendcloud
parcelLab
Ecomflow
Budbee
Returnless
Rever
Budbee
Picqer
Everything Dessa knows how to do
Support skills that clear your inbox and sales skills that grow your store, working on any channel, day and night
Support
Order status and shipment tracking
"Where's my order?" answered right away. Dessa pulls live tracking from your store and carrier, and knows the difference between still moving, stuck and delivered but somehow not there
Support
Returns, refunds and order changes
Dessa checks the order against your return window and hands over your returns portal with the order already filled in. Wrong size or wrong address before shipping? It cancels or updates the order in one message
Turn peak traffic into profit
Handle the Black Friday rush and the returns wave that follows, without adding extra agents
Every conversation solves a problem or brings in a sale
Meet the AI agent built for eCommerce. Grow your store without growing your workload
