Gorgias vs Trengo:
Pay less per conversation
Why eCommerce brands choose Trengo over Gorgias
Pricing you can predict; not a bill that surprises you
Keep it simple; switch to a model where you have clear plans, generous interaction quotas and straightforward-scalable pricing that supports your growth.
Your customers live on WhatsApp; your tool should too
Trengo drives revenue on WhatsApp. As a certified Meta Partner, we unlock native WhatsApp features like bulk broadcasts and interactive AI flows that turn conversations into conversions instantly.
A dedicated support team, when it matters the most
We think a support platform should actually support you. Our team is reachable, responsive, and tries to solve the problem; beyond a help-centre article.
AI that works on every channel; including Voice
Real omnichannel AI for your entire setup. Build AI workflows once and use them everywhere your customers are. Automate chat, messaging, and voice globally in 90+ languages without requiring separate tools.
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18 WhatsApp Business Templates for eCommerce
What customers think about Trengo
Frequently asked questions
An AI Agent is a smart assistant that can automatically handle customer conversations and perform tasks across your systems.
You can get started in approximately 5 minutes with minimal training.
Yes it can perform basic actions like tracking orders through integrations.
Yes it works across channels like WhatsApp email and website chat.
It identifies gaps in its knowledge and suggests improvements so you can continuously optimize performance.
Yes you can use scenarios and customize them to fit your workflows.
It can handle support sales and lead qualification conversations.
No, while it's especially strong for eCommerce use cases, it can be used across different industries.
Yes the AI handles repetitive tasks so your team can focus on more complex conversations.
By engaging customers in real time recovering abandoned carts and converting leads faster.
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