TikTok Business Messaging for your entire team
Your videos and ads get people talking. Trengo's native TikTok integration means no more shared phones, missed DMs or lost context. Manage every TikTok conversation in one team inbox alongside WhatsApp, email, live chat and all your other channels, automate replies with AI Agents, and answer every customer while interest is at its peak.
Available for TikTok Business Accounts in supported regions. Check availability
4.3 G2 score
Used by 15.000+ people worldwide!
80%
Handled by AI Agents
From product questions to support requests, AI Agents resolve the repetitive ones instantly, so your team only touches the conversations that need a human.
5x
Faster handling time
When you connect your channels to one team inbox and build automations, conversations get resolved in a fraction of the time.
10min
To set up your AI Agent
Go live fast. Connect TikTok, launch your AI Agent and start answering DMs the same day, no developer needed.
Stop answering TikTok DMs in a separate app
Right now your TikTok DMs live in TikTok, cut off from every other conversation your team handles. No assignment, no customer context, no automation, no history in one place. Trengo turns TikTok into a channel in your omnichannel inbox: every DM gets assigned to the right person, labelled, tracked and resolved next to WhatsApp, email, live chat and all your other channels. A viral video can flood your DMs overnight, and nothing gets missed.
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Up to 80% of DMs answered before your team opens the inbox
Someone who DMs about a product is one answer away from buying, and someone with a problem is one answer away from staying. AI Agents reply in seconds, in the customer's language, day and night. They resolve the repetitive questions, qualify the leads and hand the rest to your team with full context.
From ad click to conversation to sale
TikTok Messaging Ads open a DM instead of a landing page. Connect them to Trengo and every ad click starts a conversation your team can convert, with automation picking up the first response. Your ad budget generates conversations, Trengo makes sure they are answered.
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Prepare your eCommerce business for the influx of queries
Automate the repetitive questions
Connect your storefront and CRM so customer and order data is served the moment someone asks. AI Agents resolve the questions you answer every day, order status, shipping, sizing and returns, with zero human intervention. Native integrations with Shopify, WooCommerce and more.
One inbox for every channel
TikTok lands next to WhatsApp, email, Instagram and live chat in Trengo's omnichannel inbox. Your team works from a single view with full customer context, so nothing slips through and no tab switching.
Route and resolve without manual work
Your dedicated AI routes conversations to the right team and answers up to 80% of repetitive queries about your product line, policies and information. It escalates only what needs a human, 24/7, in the customer's own language.
Everything teams love in Trengo works on TikTok too
Translations · Easily translate your conversations in any language for quick understanding
AI Summarisation · Less reading! Ongoing conversations can be easily summarised
Multi-user & teams · The whole team works from one TikTok account, with assignment and collision detection.
Reporting · Offer a Multichannel experience with our website widget
Integrations · Connect Shopify, WooCommerce and your CRM for customer context.
Trengo AI · Instant answers, lead qualification and handover with context.
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“Last peak season, our ticket volume went up by 240%. That's the reality of what we're dealing with. But with the new AI setup in place, we're confident we can handle it.”
Find the answer here
Frequently asked questions
What is the TikTok Business Messaging API?
The TikTok Business Messaging API lets businesses receive and answer TikTok direct messages through a platform like Trengo instead of the TikTok app. It connects your TikTok Business Account to your team inbox and enables features TikTok's native tools don't offer: assignment, labels, automation, AI Agents and connections with your other business software.
What's the difference between answering DMs in TikTok and using the API?
In TikTok you can read and reply to DMs, and a verified account can share that inbox with a few people through Business Center. What you can't do is run it like a support channel: no assignment, no labels, no automation, no history alongside your other conversations. Through the API, TikTok becomes a channel in Trengo's omnichannel inbox: conversations get assigned to the right person, labelled and tracked, AI Agents handle the repetitive questions, and your team answers TikTok alongside WhatsApp, email and every other channel from one place.
Can I use a chatbot on TikTok?
You can do better than a chatbot. Trengo's AI Agents don't follow scripts: they understand the question, answer from your knowledge and connected systems, resolve conversations end to end and hand over to your team when a human is needed. On TikTok that means product, shipping and returns questions answered in the customer's language, day and night, with your team stepping in only where it matters.
Still have unanswered questions?
Availability
Where TikTok DMs is available
TikTok does not allow accounts registered in the European Economic Area, Switzerland or the United Kingdom to use its messaging API. This is a TikTok rule that applies to every software provider. US accounts are not supported yet.
In a supported region?
Connect your TikTok Business Account to Trengo in minutes and start answering DMs from your team inbox today.
In the EU, UK, Switzerland or US?
We built the channel so you are first in line the moment TikTok opens your region. Leave your details and we will let you know the day it goes live.
What our customers say about Trengo
'The automation saves a lot of time because it asks customers simple but necessary questions in advance. This way, we have a lot of information before we get in contact. This helps us to offer better service.'
Employee from
BAS World
'The integrations that we have with our CRM allows us to see everything. Plus, since we use Trengo, we can automatically assign the tickets to the right team.
This helps us a lot as our main goal is to reply as quick as possible.'
Twan Geert van Kessel
Solar Concept
'What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!'
Maybelline O.
Customer Experience Manager
'With Trengo’s multichannel inbox, the team no longer juggles different tabs. All inboxes are now neatly consolidated into one place. Plus, the managers use labels to track response metrics in their dashboards and actively spot opportunities for improvements.'
Arno Clarks
Motorparts
Your next customer is already in your DMs
Every video, LIVE and ad creates conversations. Be the brand that answers first.
Join the waitlst
We built the channel so you are first in line the moment TikTok opens your region. Leave your details and we will let you know the day it goes live.