ContactOns – AI Voice, AI Agents & Managed Services

Make your customer interactions AI-first

Do you want to automate your customer interactions more intelligently using AI Voice Agents, AI Agents for WhatsApp or LiveChat, or do you want to get more out of integrating them with the Trengo platform?

ContactOns supports you from advice and implementation right through to optimising daily use via Managed Services. Our core expertise is AI Voice. We analyse your telephone call flow and integrate AI Voice where it delivers the greatest value. For example, during queues, peak periods, overflow, outside opening hours, initial enquiries, recurring questions or 24/7 availability.

In addition, we can deploy AI Agents on WhatsApp and LiveChat, ensuring that digital customer enquiries are increasingly handled directly and automatically.

Our guiding principle: AI-first wherever possible. Human Assist where human attention adds value.

Not yet using Trengo?

If you are not using Trengo yet, we’ll guide you through the entire process. Trengo provides the customer contact platform; ContactOns takes care of consultancy, implementation, AI Agents, AI Voice, automation, integrations and Managed Services.

Together, we’ll determine which channels and services are right for your organisation. This could start with a single application, such as AI Voice, or with a combination of telephony, WhatsApp, LiveChat and AI.

ContactOns will then ensure that everything works seamlessly together and will continue to optimise the system after it goes live.

Already using Trengo?

Then we’ll integrate with your existing Trengo environment. Your Trengo account and subscription will remain as it is; ContactOns takes care of consultancy, implementation, AI Agents, AI Voice, automation, integrations and Managed Services. For example, we can:

• Add AI Voice Agents to your telephone helpline;
• Automate WhatsApp with AI Agents;
• Expand LiveChat with AI Agents;
• improve workflows and integrations;
• continuously optimise the combination of telephony, digital channels and AI.

So you don’t have to start from scratch. We build on what’s already in place.

From implementation to continuous optimisation

AI is not a one-off implementation. With our Managed Services, we continue to analyse and improve conversations, customer flows and automations. We assess where AI can take over more tasks, where human assistance remains necessary and where new possibilities add value.

In this way, your customer contact evolves step by step towards an AI-first approach, without you needing to have all the specialist knowledge in-house.

Where can AI make a difference for you?

Whether you’re just getting started with Trengo or are already using the platform, ContactOns helps you determine where AI Voice and AI Agents add the most value.

Let’s get to know each other:

Would you like to find out where AI Voice or AI Agents can add the most value to your customer interactions and how you can best combine this with Trengo?

Call us now on: 088-4114114 or book an online introductory meeting by clicking the link here!

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