Multichannel

One inbox for a multichannel approach

Don’t compromise on the speed, quality, personalisation and revenue of conversations. Combine all your customers’ favourite communication channels into one inbox.

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Capitalise on expectations

Meet customers everywhere

Get a full view of engagement on all channels. Connect, personalise, solve and convert at full speed – all from the same screen. Across every expected and favourite channel.

Delight customers

Always come back with the right answer

Show your team the full scope of customer relationships. Put order information, contact moments and critical information next to conversations – because fast and relevant answers make customers come back.

Produce results

Teamwork towards great results

Leave endless email threads or switching tabs to the past. Streamline internal communication in the inbox and reduce response times to mere minutes. So your team can meet and exceed expectations in the same conversation.

Personalisation

Free up your team

Your teams shouldn't be stuck reliving the same day. Automate repetitive tasks like answering FAQs to save time – so your team can focus on meaningful conversations and solving complex customer questions.

E-commerce brand Parfumado found out that they could automate 20% of FAQ's and still deliver top-notch personal customer journeys.

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Data insights

Bring home the smiles

Use customer insights to propel your business forward. Send out customer satisfaction surveys from your inbox while tracking key metrics like resolution and response time.

Navigate by your dashboard based on your team’s north star, like CSAT.

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Inbox

An inbox that works for you

Create a single source of truth for all of your customer interactions. In the time it takes to watch an episode of Friends, your team is set up to have great conversations.

Skip downtime and go straight to excellent support. Check out what a customer engagement platform can do for your team.

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