OMNICHANNEL INBOX
From chaos to control, all contacts in one place
Don't miss high-value conversations because of an unmanageable inbox. Bring prospect and customer conversation into a single, easy-to-use inbox that includes AI.
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Meta Business Partner
Official Business Partner
4.3 G2 score
Used by 17.000+ people worldwide!
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Faster response time
When you centralise channels and use workflow automations and AI.
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Of FAQs instantly resolved
AI picks up FAQs and resolves them before they land in the inbox.
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Increase in lead generation
With all conversations centralised you'll never miss an opportunity.
Connect your favourite channel to our omnichannel team inbox
Experience customer preferred channel WhatsApp
Test out what engagement via WhatsApp looks like. Send a message to your phone and engage with the AI agent at any moment of the day.
You can expect this initial WhatsApp message on your phone.
Thank you for your interest in our omnichannel platform! Feel free to ask me anything about Trengo or our product—I’m happy to help! 😊
Keep an overview of all conversations
Work from an team inbox that includes AI, automation, and keep a clear overview.
Auto-close conversations easily, tag colleagues to help with answers, and use AI to handle FAQs. Set up traceable workflows and deliver the best service.
Auto-close conversations easily, tag colleagues to help with answers, and use AI to handle FAQs. Set up traceable workflows and deliver the best service.
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Keep a customer 360 view, at all times
Show customers profiles right next to the conversations. Customers sending a direct messages on WhatsApp last week, emailing today and calling right now... doesn't matter. Your team is always up to date.
All communication in one place
Spending lots of time and money on repetitive questions doesn’t add up. Tie all your communication channels your shared Trengo inbox, and let AI help out big time.
Deliver Experiences
Engage and automate Conversations
Lead generation
Sales
Customer serviceSupport
Re-engagementMarketing
WhatsApp
Facebook
Instagram
Telegram
VoIP
Gmail
Outlook
Unlock these inbox features
Translations · Easily translate your conversations in any language for quick understanding.
AI Summarisation · Less reading! Ongoing conversations can be easily summarised
Multi-user & teams · Collaborate on conversations, no matter the size or location of your team
Website widget · Offer an omnichannel experience with our website widget
Omnichannel inbox · Be present where it matters. Add WhatsApp to your omnichannel inbox.
AI & automations · Use AI on WhatsApp to help out with handling repetitive conversations.
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Find the answers here
Frequently asked questions
What is an omnichannel inbox?
Which channels can I connect to Trengo’s omnichannel inbox?
How many users can work in Trengo’s inbox at one time?
What are the main features of an omnichannel inbox?
What are the benefits of using an omnichannel inbox (or combined inbox)?
How can I customise the omnichannel inbox to my team’s needs?
How much does Trengo cost?
What is a conversation in Trengo?
What our customers say about Trengo
The automation saves us a lot of time because it asks a lot of simple but necessary questions for us. This way, we have a lot of information before we get in contact with customers. This helps us to offer better service.
Employee from
BAS World
The integrations that we do with our CRM allows us to see everything and since we use Trengo, we can automatically assign the tickets to the right team.
This helps us a lot as our main goal is to reply as quick as possible
This helps us a lot as our main goal is to reply as quick as possible
Twan Geert van Kessel
Solar Concept
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
Maybelline O.
Customer Experience Manager
With Trengo’s multichannel inbox, the team no longer to juggles different tabs. All platform inboxes are now neatly consolidated into one place. Plus, the managers are using labels to track response metrics in their dashboards and are actively spotting opportunities for improvements.
Arno Klerks
Motorparts
Use this omnichannel platform to answer and automate all your conversations
See how you can serve customers better with an AI-first omnichannel inbox
Language
English
