WORKFLOWS

Tired of automated conversations that feel robotic? Same.

Create customer journeys that feel natural with a conversation workflow builder. No coding skills or Duolingo certificates required.
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Trusted by 3,000+ customers worldwide!
Check out this customer story

Build unique, multichannel customer journeys in 70+ languages in under two minutes.

EFFICIENCY

AI that does your heavy lifting

Let AI automatically route your conversations to the right person, auto-generate forms to capture the right customer or lead info, and respond to FAQs at any time with AI HelpMates.
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REPORTS

Overviews and insights show you what’s working

Get a clear overview on which automated conversations are running, the impact they have on your bottom line, and where customers are dropping off in the customer journey.
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RETAIN

24/7 availability in any language

Stop losing time scheduling around-the-clock coverage across languages and time zones. Create conversation workflows that are on the clock when you’re not and automatically supported in 70+ languages.
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Be the first to explore the power of workflows

This feature set will be available to select Beta customers in the near future. Sign up to let us know you’re interested in being a first user.
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The features that create an unforgettable experience

Quick replies
Quick replies
Set up branded replies for a swift and consistent first impression.
Help Centre
Help Centre
Automatically include your knowledge base in the journey to provide instant answers.
Workload balancing
Workload balancing
Divide the workload so everyone has the time to provide great answers.
Labels
Labels
Prioritise tasks to keep conversations flowing so customers don’t have to wait.
Rules
Rules
Connect teams to conversations so customers won’t have to explain twice.
Reporting
Reporting
Use data to improve the experience and increase the NPS with every conversation.

What our customers say about Trengo

I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real time with internal comments.
Stefano G.
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
Jeffrey D.
Group Director
You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.
Ihab B.
Operations Manager E-Commerce
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by.
Julian P
Small Business
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
Martijn V.
Operations Manager E-Commerce
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
Maybelline O.
Customer Experience Manager
It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...
Verified User
Consumer Goods
You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.
Johann K.
Small Business

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"Because of the multichannel inbox, we collaborate more easily, and have a complete overview of all customer contact. You can't achieve that with a normal inbox."

Company ·
Bomenbezorgd
Liset Schiphorst

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