.png)
It's time to make life easier for business sellers at bol.com. You can now manage customer queries from your bol.com sales account entirely in Trengo. This means you can answer bol.com messages along with all your other channels in one platform. So you can offer service via bol.com without having to click back and forth all the time.
With the Bol and Trengo integration you can:
- Receive your bol.com customer queries together with other channels in one platform
- Have instant insight into all related customer and order information
- Use handy tools to automate your customer communication
- Work with your team to answer customer queries.
Combined powers
Bol.com is an important link between many e-commerce businesses and their customers. There are already more than 40,000 entrepreneurs selling their product range through the online shop. During this sales process, there are several contact moments between customer and seller. Trengo is the solution to optimise this customer contact
How does it work?
When you receive a message from bol.com, it will appear in Trengo. You can recognise the message by the bol.com e-mail address and the order number in the title.
If a customer has a question about an order, you can find all order information directly in the sidebar. This includes information about products ordered, shipping, payment details, etc.
With this information at your fingertips, you can provide the customer with an answer immediately and you won't spend time looking up customer details in another system.
Watch the video
https://youtu.be/6sNlBB4_w14?t=127
Nurture your customers
Our bol.com integration makes it even easier for business sellers on bol.com to maintain customer relations. All messages from bol.com are received together with all your other communication channels in Trengo.
When the customer asks a question via bol.com, it will automatically appear as a ticket in Trengo. You can then use our tools to work with the ticket. Think about assigning tickets, deploying chatbots or sending automatic messages. Everything to help the customer as well and quickly as possible.
We are proud to be the first customer service platform with this bol.com integration. Hopefully, we can add even bigger marketplaces like Amazon to our list in the future.
[embed_nl_signup]
