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By using bots, you can automate conversations with customers and decrease your team's workload. In Trengo, you can choose from two types of bots: a chatbot and a flowbot. In this article, we'll tell you everything you need to know about both.
What is a chatbot
A chatbot is a tool that simulates a conversation with your customers. It can be used on the live chat on your website and messaging apps such as WhatsApp, Facebook Messenger, and Telegram. When a customer sends a message, the chatbot recognises what is being said and then formulates and sends a reply.
A chatbot can answer frequently asked questions and even collect leads — all the while helping to decrease the workload of your team.
What is a flowbot
A flowbot also simulates conversations with human visitors. But instead of replying to open questions, it forwards customers to the right team or gives information by asking questions with multiple-choice options.
In the above flowbot conversation, the customer is presented with multiple-choice options. Because it doesn't have to respond to open questions from customers, it's an easy way for customers to get the information they are looking for.
You can add a variety of content to your flowbot, from text and files to photos and dynamic content. Here's an overview.
Time to get set up 🛠️
You don't have to know anything about coding to create a chatbot in Trengo. It's easy to set up, with user-friendly drop and drag blocks. And if you're afraid your first creation may work well right away, you can play around with it first in the Trengo playground.
