Introducing new Ventrata integration – solving fragmented guest communication for tour operators

The tour and travel industry thrives on delivering exceptional guest experiences. But too often, customer service teams are held back by fragmented systems, manual processes, and a lack of visibility into guest booking details. Trengo’s new integration with Ventrata is here to change that.

This integration empowers customer service teams in the tour operator industry to transform how they handle guest communication. By connecting Ventrata’s booking data with Trengo’s unified inbox, agents can access guest information – including booking status, tour details, and guest names – directly alongside messages coming through channels like WhatsApp, email, web chat, and more.

No more switching platforms. No more repetitive questions. Just smarter, faster, and more personal guest communication.

What makes this integration so powerful?

Get instant access to booking details

One of the biggest pain points for customer-facing teams is the lack of visibility into guest booking details. Agents often need to ask guests to repeat their booking references or switch between systems to verify information, slowing down response times. The Trengo-Ventrata integration solves this by displaying booking details – such as guest name, booking status, and tour information – right next to messages in Trengo’s inbox. This ensures agents always have the context they need to respond promptly and accurately, without the extra steps.

Provide support no matter where your guests are

Fragmented communication channels are another common frustration. Guests reach out through various platforms like WhatsApp, email, chat, or online marketplaces like GetYourGuide, and managing these conversations across disconnected tools can lead to inefficiencies. With Trengo, all channels are brought into one unified inbox, and now, this inbox includes booking context from Ventrata. This integration means agents can provide a personalised experience regardless of the channel guests prefer, improving satisfaction and trust.

Automate repetitive workflows

Repetitive manual processes also hold teams back from delivering excellent service. Verifying bookings, checking tour details, and crafting responses from scratch take up valuable time. With Trengo and Ventrata working together, customer service teams can automate replies, pre-fill responses based on booking data, and focus their energy on delivering impactful, human interactions.