Introducing Trengo's Roller integration, streamlining guest communication for attractions and entertainment venues

Running a successful attraction or entertainment venue means juggling countless moving parts. From managing high-volume bookings during peak seasons to answering guest questions about party packages, operating hours, and last-minute changes, your team is constantly switching between systems just to find the information they need.

Sound familiar? You're not alone.

Customer service teams at theme parks, family entertainment centers, trampoline parks, and leisure venues face a unique challenge: guests expect instant, personalized responses across multiple channels, but booking information lives in one system while conversations happen in another. The result? Frustrated agents, delayed responses, and guests who have to repeat themselves.

That's why we built the Trengo-Roller integration.

Why attractions need smarter guest communication

Unlike traditional businesses, attractions operate in a high-energy, high-stakes environment where timing matters. A family arriving for their son's birthday party needs quick answers. A guest with accessibility requirements needs accurate information before their visit. And when the weather changes or capacity fills up, your team needs to proactively update hundreds of guests, fast.

But when your booking data is locked in Roller and your conversations are scattered across WhatsApp, email, Instagram DMs, and Facebook Messenger, delivering that level of service becomes nearly impossible.

The Trengo-Roller integration changes everything by bringing your booking system and communication channels into one powerful platform.

What this integration means for your team

See the complete guest picture in seconds

When a guest reaches out, your team no longer needs to ask "Can you provide your booking reference?" or toggle between screens to verify details. The integration automatically displays booking information, guest names, visit dates, ticket types, party packages, add-ons, and booking status, right next to the conversation in Trengo's inbox.

Your agents can see at a glance whether a guest has already paid, what time their session starts, or if they've added extras like food packages or private areas. This means faster resolutions, fewer mistakes, and guests who feel truly understood.

Handle high-volume periods without the chaos

Peak seasons, school holidays, and weekends can overwhelm even the most organized teams. When hundreds of messages flood in across different channels, having booking context instantly available is game changing.

Your team can quickly identify urgent issues (like a guest who can't find their waiver), prioritize time-sensitive requests (birthday parties starting in an hour), and handle routine questions (refund policies, parking information) with confidence, all without leaving the inbox or slowing down.

Turn conversations into revenue opportunities

When your agents have complete visibility into guest bookings, they can spot upsell opportunities in real time. A family visiting for the first time? Suggest a membership. A guest asking about activities? Recommend a package upgrade or add-on that enhances their experience.

With Roller data at their fingertips, your team can have natural, helpful conversations that drive revenue while genuinely improving the guest experience.

Real impact for real venues

The integration is already helping venues like yours:

• Reduce response times by eliminating the need to search for booking information across systems
• Increase customer satisfaction by providing accurate, personalized answers from the first message
• Improve team efficiency by centralizing all guest communication and data in one place
• Capture more revenue by identifying and acting on upsell opportunities during conversations
• Handle peak periods smoothly with better visibility and streamlined workflows

Getting started is simple

Setting up the Trengo and Roller integration takes just minutes. Connect your Roller account using your API credentials, and booking data will automatically appear alongside conversations in Trengo. Your team can start delivering better service immediately, no complex training required.

Whether you're managing a single location or multiple venues, the integration scales with your business and works seamlessly with all the communication channels your guests already use.

Ready to transform how you communicate with guests?

The attractions industry moves fast. Your guest communication should too.

Explore the Trengo and Roller integration and discover how combining powerful booking data with unified communication can help your venue deliver exceptional experiences, increase efficiency, and grow revenue, all at the same time.