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E-mail

Change email chaos to harmony using Trengo

vertical_splitAn unforgettable e-mail experience for smart teams
listAlways insight into the complete history and notes of the customer
pie_chartView the response time and handling time per channel, team or colleague

Get a grip on email

Create harmony for every team

Managing a general email address with multiple employees can be a real burden. By using Trengo to answer emails the organisation can get a grip on their emails, improving the work of your customer service employees. 

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Communicate and tag internally

Say goodbye to tons of internal emails

Decrease the number of internal emails drastically with Trengo, because you can easily involve colleagues in a conversation with a tag or mention. This way you can ask your colleague for help without the customer knowing it, reducing the number of internal emails with 79%

Email management

Get maximum results with ticketing

Using a shared inbox for email management gives your organisation the ability to obtain a maximum result out of the email conversations. Due to the ticketing structure within Trengo not a single email will be missed, while maintaining an overview for the employees. See which colleagues answer which emails and enhance the level of teamwork due to the powerful team inbox. 

Email features

Everything combined in a powerful inbox

done_all  Delivery reports

Send delivery reports with a ticket number automatically to the customer.

create  Send emails

Start new e-mails and tickets, even if it's a new e-mail address.

inbox  Ticketing

Follow up emails in a structured way, without losing the overview thanks to the personal ticketing approach.

featured_play_list  Quick replies

Insert canned responses and email templates that are common used, to save time and money.

attach_file  Attachment overview

Documents are well-arranged in an e-mail conversation.

merge_type  Link emails

Link different emails to each other to keep track of complex situations.

Overview starts here

For each team, user or brand

Keeping an overview of all your emails is easy, because you can filter conversations per team, user or label (folder). Retrieve a conversation easily by using these filters or the powerful search engine. 

View the conversation history

Every contact moment visible in the timeline

Every time a contact reaches out to the organisation will be registered in Trengo in a timeline. This gives the employee the ability to see at a glance why and when a customer contacted the organisation. This makes it able to respond to the customer's wishes and the employee can gather information without bothering his or her colleagues. 

Use all powerful features from Trengo

Attach every popular channel to our team-inbox

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