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Social Messaging

All social media messages collected at one place for the entire team

messageAll social conversations in one place for the team
listSay Goodbye to Email, Say Hello to Direct Messaging
desktop_windowsReceive and respond to posts via Instagram, Facebook and Twitter

Popular messaging channels

Call less, message more

The new way to communicate with customers

People are calling and emailing less and less and it is important that your organization responds to this by being available on the communication channels your customer is using. To make sure you don't miss any of these messages, Trengo offers the organization the ability to connect every social media channel to one team inbox. This way employees don't have to switch in between systems to answer every question. 

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24/7 open for customer messages

Push notifications rock on your mobile phone

A powerful feature within SMS or Social Messaging apps are their push notifications on a mobile device. This notifies the user of a new incoming message immediately. This way your customer directly gets notified of a reply on their questions and they never miss a single message again. Besides, with the use of social messaging the ability of a personal conversation is created, which will help you in connection with the customer. 

Social Messaging

Personal contact with customers in your inbox

comment  Push-notifications

Social messaging apps send push-notifications so your customer can instantly read your message.

collections  Receive and send media

Receive photos, videos or locations through messaging apps.

open_in_new  Start conversation using links

Customers easily start a conversation using a link on your site.

supervisor_account  Internal communication

Create groups and participate in them for internal communication via social messaging apps.

reply  Autoreply

Autoreplies for incoming messages during or after opening hours.

add_comment  Attach modern channels

Add WhatsApp, Facebook Messenger, Instagram, Twitter & WeChat to Trengo.

The customer is everywhere

Let customers decide how they contact your organization

The Trengo widget gives website visitors the opportunity to pick their favorite social media channel to contact the organization. This lowers the threshold for them to reach out to the organization. Besides, giving the website visitor the right to choose themselves can be a good thing for the image of the organization. 

Personal contact with customers

Being present on every social media channel

Using Social Media often creates a personal experience for people. Customers enjoy being in contact with organizations using their preferred channel. By being available on various social media channels the organization can create a personal bond with the customer. Trengo gives organizations the opportunity to establish an overview within all the messages coming in over all these different channels. This way there is no need to switch between different systems. 

Use all powerful features from Trengo

Attach every popular channel to our team-inbox

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