eCommerce
Your AI Agent built for eCommerce
Resolve repetitive conversations with a conversational AI customer service agent that doesn’t just chat but also takes action. Checking order status, guiding returns process, and instantly answering questions using real-time data from integrations like Shopify across WhatsApp, email, chat and voice, 24/7.
Official WhatsApp Business Partner trusted by businesses worldwide
Built for eCommerce teams
80%
handled by AI Agents
Not just answers, actions. Resolve customer questions across channels with a conversational AI customer service agent, from shipping updates to product availability. Deliver instant, accurate resolutions and boost satisfaction.
10min
to setup your AI Agent
Launch a conversational AI customer service agent across channels in minutes. Go live fast, train and monitor performance with ease, and deliver accurate resolutions while scaling support without added headcount.
98%
open rate on WhatsApp
Engage customers on WhatsApp with high open rates and cut through crowded inboxes. Deliver time-sensitive updates and increase customer responsiveness with AI-driven conversations that feel direct, personal, and hard to ignore.
All your systems connected in one place
Bring all your customer data and conversations together in one unified workspace. Seamlessly integrate with leading eCommerce platforms like Shopify and WooCommerce to centralize order details, customer history, and real-time updates in a single inbox.
One platform to manage high-volume eCommerce conversations
Handle the conversations that drive eCommerce, centralise customer interactions, connect your systems (like Shopify), and automate workflows like order status (WISMO), cart abandonment, and returns. Deliver faster support, recover more revenue, and scale without added workload.
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Order status automation (WISMO)
WISMO requests flood your support inbox and slow down response times, especially during peak periods. With Trengo, automate order status updates in real time, reduce ticket volume, and deliver instant answers across all channels.
Turn peak traffic into profit
Discover how eCommerce brands handle surging customer demand, automate repetitive queries, and convert more shoppers with AI-driven conversations, without adding extra agents.
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Automate returns, refunds & payment support
Complex return and payment questions slow down your team and create inconsistent answers. With Trengo, automate policy-based responses, speed up resolutions, and deliver accurate support across every channel.
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Product availability & back-in-stock automation
Out-of-stock questions cost you sales when customers leave without answers. With Trengo, provide real-time stock updates, suggest alternatives, and capture demand with back-in-stock alerts that convert.
Official WhatsApp Business Partner
18 WhatsApp Business Templates for eCommerce
Ready-to-use, pre-approved messages for every stage of the eCommerce customer journey: from order confirmation to win-back. Each template follows WhatsApp guidelines and includes easy-to-personalise variables.
Download your free guide
Pre- and post-purchase support automation
Unanswered questions before or after purchase create friction and lost conversions. With Trengo, automate FAQs across the journey, guide buyers instantly, and reduce support load while boosting satisfaction.
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AI-powered cart abandonment recovery
Shoppers leave without buying when doubts go unanswered. With Trengo, re-engage customers in real time with AI-driven messages that resolve objections and turn abandoned carts into revenue.
Discover how AI Agent works from setup to live
Quick setup
Get started quickly without complex configuration. You can launch your AI Agent in minutes and immediately begin automating conversations.
Scenarios
Use ready-made workflows for common situations like returns or order tracking, and easily adapt them to fit your business needs.
Capabilities
Enable the AI Agent to perform tasks beyond answering questions, such as handling requests or triggering actions in your tools.
Preview
Test and review how your AI Agent responds before going live, so you can ensure it delivers the right experience.
Channels
WhatsApp
Engage customers in real time on their most-used messaging app. The AI Agent responds instantly, answers questions, and proactively follows up, improving both support and sales.
Email
Automatically handle incoming emails, resolve common requests, and reduce inbox backlog while maintaining fast response times.
Website chat
Convert visitors while they browse by answering questions instantly and guiding them toward purchase decisions.
Social media
Respond instantly to comments and DMs with an AI Agent that answers questions, boosts engagement, and turns social interactions into sales.
Voice
Extend automation to voice interactions, helping customers get answers and support without waiting.
Find the answers here
Frequently asked questions
What is an AI Agent?
An AI Agent is a smart assistant that can automatically handle customer conversations and perform tasks across your systems.
How long does it take to set up?
You can get started in approximately 5 minutes with minimal training.
Can the AI Agent take actions in my systems?
Yes it can perform basic actions like tracking orders through integrations.
Does it work across multiple channels?
Yes it works across channels like WhatsApp email and website chat.
How does the AI improve over time?
It identifies gaps in its knowledge and suggests improvements so you can continuously optimize performance.
Can I customize what the AI Agent does?
Yes you can use scenarios and customize them to fit your workflows.
What kind of conversations can it handle?
It can handle support sales and lead qualification conversations.
Is it only for eCommerce?
No, while it's especially strong for eCommerce use cases, it can be used across different industries.
Will I still need human agents?
Yes the AI handles repetitive tasks so your team can focus on more complex conversations.
How does it help increase revenue?
By engaging customers in real time recovering abandoned carts and converting leads faster.
Stop losing revenue during peak demand
Turn every customer interaction into a growth opportunity. Discover how eCommerce brands use AI-powered conversations to boost conversions, increase efficiency, and scale effortlessly with Trengo.
Language
English
