Live chat

Connect, converse and convert in real-time

Don’t miss opportune moments to help customers and direct them to a purchase. Use the Live chat as a first point of call and direct, fix and solve at speed.

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Trusted by 3000+ customers worldwide!

Outstanding experiences don’t consist of long wait times

Omnichannel

Help, service and resolve fast

When it takes too long to respond to conversations, customers leave. Use Live chat to offer instant support and updates on all the channels that customers need and expect them.

90% of customers rate an ‘immediate’ response as very important (HubSpot research). With the Live chat, picking up speed is easy.

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Personalisation

Reach out first

Chat greetings on the right page, or an extremely helpful help center article at the right time. Prompts like this are the difference between customers leaving and memorable, valuable experiences.

Within a competitive market, personalisation is essential for brand loyalty. Plus 54% of consumers expect nothing short of highly personalised experiences.

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Live chat automation

Free up your team

Automated chatbots can hold conversations while solving FAQs or redirecting customers to the right team member or team.

Parfumado uses a flowbot to handle 20% of the conversations within minutes, without the help of an employee.

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Create experiences for loyal customers

From Support

Give the right answers fast

With all customer data consolidated in the inbox, everything is in place for speedy replies. Your team can see full customer profiles, points of contact and deal sizes, next to every conversation.

TO MARKETING

Personalise touchpoints

Track your web visitors and connect with them when it matters. Is there a sale on? Reach out to customers currently viewing web pages with a newsletter sign up and a discount code.

and Sales

Up- and cross sell effortlessly

Via pre-chat forms, the Live chat remembers customers and their data. Don’t let your pipeline run empty but maximise the contact info and follow up at the right time for conversion.

Fix and solve before it lands in your inbox

Widget automation

No more abandoned carts. Activate Widget automation and trigger personalised messages. Whether it is to greet or convert.

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Flowbot

Cut out repetitive work. Flowbots solve FAQs or ask what is needed and redirect customers to the team or page that answers their question.

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Rules

Speed up the work. Rules automatically assign incoming conversations to the right team, or equally distribute them among team members.

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Labels

Work from a clean inbox. Label all conversations and categorise according to urgency, team, product and much more.

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Pre-form

Fill up your pipeline. Pre-forms gather details before conversations start. So even when customers leave you can follow up.

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Reports

Listen to customers. Look into your data to see what can be automated and relieve your team of repeating the same tasks.

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Ferryscanner

"During high season, we saw a 700% increase in customer inquiries across five different communication channels and were able to handle these with ease because of Trengo”