SMS

Keep the conversation going

Reach out via the channels your customers use. Update, follow up and support via SMS to keep the conversation alive. Wherever your customers are.

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Reach out and delight customers

Omnichannel

Be active on the same channels as customers

In order for touchpoints to count, your team needs to reach out on active channels. People carry their phone everywhere they go and the SMS open rate of 98% shows it.

SMS might sound outdated, but the great thing about channels that aren’t as popular as email is that your message will stand out.

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SMS automation

Anticipate inquiries before they arise

Be the first to reach out with order updates, back-in-stock messages and much more to notify customers. This way FAQs won’t even make it to your inbox, saving your team time.

For other FAQs set up a flowbot. Because conversational AI can save teams even more effort and time.

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sms insights

Know where to improve

Unfocused messages are not a cost effective way of engagement. Tracking response and resolution time plus the quality of conversations in your dashboard is. Know the status of performance and where to pivot.

Parfumado checked their data and found out that an automated chatbot could help them handle at least 20% of FAQs on its own within minutes.

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Set up omnichannel and leave a lasting impression

From Support

Respond and solve at speed

All SMS conversations appear in the same inbox. And full customer profiles including contact moments and order value show up next to conversations. This way everything is in place to provide answers fast.

TO MARKETING

Make outbound count

With an open rate of 98% SMS is a perfect channel to add to your campaign. Did your target audience leave your mail unopened? Follow up via SMS and ensure conversion.

and Sales

Track opportunities

Your sales team can tune in to the customer and look at all SMS reminders, incentives and other conversations. Keep track of needs and wants and know when to cross- and upsell.

Ensure your engagement efforts are effective

Flowbot

Save your team time. Implement a Flowbot and let it pick up FAQs. So your team won’t have to repeat the same conversations over and over.

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@tagging

Never miss a message again. Use @tagging and internal notes to quickly defer to team mates and resolve inquiries.

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Rules

Keep a clean inbox without manual effort. Use automatic Rules to assign conversations to colleagues and teams in one go.

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Labels

Speed up productivity. Add labels to conversations so your team can prioritise, assign and filter. While you track trends in engagement.

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Teams

Categorise and organise. Create clusters in your inbox to keep a clear overview and to direct customers to the right teams.

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Reports

Base your next move on data. Track the team performance in your dashboard and ensure the overall quality of conversations.

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Ferryscanner

"During high season, we saw a 700% increase in customer inquiries across five different communication channels and were able to handle these with ease because of Trengo”