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SMS

Keep the conversation going

bulk sms software

Reach out and delight customers

Omnichannel

Be active on the same channels as customers

In order for touchpoints to count, your team needs to reach out on active channels. People carry their phone everywhere they go and the bulk SMS software open rate of 98% shows it.

Bulk SMS might sound outdated, but the great thing about channels that aren’t as popular as email is that your message will stand out.

bulk sms
bulk sms service
SMS automation

Anticipate inquiries before they arise

Be the first to reach out with order updates, back-in-stock bulk SMS messages and much more to notify customers. This way FAQs won’t even make it to your inbox, saving your team time.

For other FAQs set up a flowbot. Because conversational AI can save teams even more effort and time.

sms insights

Know where to improve

Unfocused messages are not a cost effective way of engagement. Tracking response and resolution time plus the quality of conversations in your dashboard is. Know the status of performance and where to pivot.

Parfumado checked their data and found out that an automated chatbot could help them handle at least 20% of FAQs on its own within minutes.

bulk sms sender

Set up omnichannel and leave a lasting impression

bulk sms marketing
From Support

Respond and solve at speed

All SMS conversations appear in the same inbox. And full customer profiles including contact moments and order value show up next to conversations. This way everything is in place to provide answers fast.

TO MARKETING

Make outbound count

With an open rate of 98% bulk SMS marketing is a perfect to add to your campaign. Did your target audience leave your mail unopened? Follow up via SMS and ensure conversion.

and Sales

Track opportunities

Your sales team can tune in to the customer and look at all bulk SMS reminders, incentives and other conversations. Keep track of needs and wants and know when to cross- and upsell.

JOIN THE CONVO

Build a solid foundation and scale the quality of your customer engagement

Bring the foundations for your customer engagement strategy up to speed. Subscribe to our monthly newsletter and we’ll talk about how your team can build stronger relationships and deliver delight with every interaction

Parfumado

“Our support team was 30% more productive by using Trengo's automation and we saw our resolution time drop from 24 hours to +/- 14 hours.”

Integrations

A conversation that starts with an SMS...

might end up on WhatsApp. Make sure your inbox contains bulk SMS software and all the channels you need to successfully reach out to your customers.

Related products & solutions

Reach your customers wherever they are

Live Chat

Decrease the amount of abandoned carts. When customers are stuck fix and solve with live chat bots in real-time.

SMS

Meet customer expectations and always let them know the status of their orders. Follow up and inform directly.

WhatsApp

Be where your customers are. Use the most popular messaging platform worldwide to connect.

Let’s meet

Take your first steps towards more personalised interactions with your customers, better engagement with your leads, and happier, more effective teams.