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Social Messaging

Master messaging for long-lasting relationships with customers

Combine your messaging apps, traditional channels, customer profiles all on one platform. Save time and frustration by no longer switching between tabs, apps and more and keep track of multiple conversations from the same space.

Use favourite channels to create an impact

3 billion
Users
When we write favourite we mean it. 3 billion people worldwide use messaging channels.
80%+
Open rates
From Instagram to WhatsApp, your messages will be seen.
3.2x
Higher engagement rates
WhatsApp, Facebook and more all show 3 times the engagement than traditional channels.
One overview

Keep up with incoming messages

Stay on top of incoming conversations and keep your level of service high. Ensure all channels lead to one inbox and overview so your team maintains a clear picture.

Automated workflows will pre-route your emails so your team won’t  ever miss a message again.

Data insights

Track team performance

Better results start with better teamwork. Track workload, response and handling time to showcase efficiency and productivity. Pinpoint areas of improvement to make workflows work for your team.

Show the impact of your team's efforts. And zoom in on how to create repeat business and promote happy customers.

Inbox automation

Cut out repetitive tasks

Stop your team from repeating conversations, manually moving conversations forward and assigning and closing tickets. Free up time with automated workflows so your team can troubleshoot serious customer needs.

You don’t have to grow your team to handle an increasing amount of conversations. Put repetitive tasks on autopilot and handle more with less.

social channels

Dive into the most popular channels worldwide

Connect your favourite channels to your webshop and data CRMs like Shopify, Lightspeed and more!

The features that make it all possible

Live chat

Cut out long waits. Connect with customers in real-time. Pick up and solve queries fast and boost conversion.

@tagging

No more email threads. Instead tag colleagues and leave internal notes beneath conversations for efficient collaboration.

Rules

Never miss an email again. Implement Rules to assign emails to specific colleagues and teams instantly.

Labels

Keep your inbox at zero. Stay organised by automatically adding labels that categorise conversations.

Teams

Collaborate efficiently and direct customers to where they need to go. Create teams and assign conversations or channels.

Reports

Learn and improve. Look into reports for insights into the number of conversations, their statuses, and the productivity of your team.

Related products & solutions

Nudge customers at the right time to increase conversion

Live chat

Decrease the amount of abandoned carts. When customers are stuck fix and solve in real-time.

SMS

Meet customer expectations and always let them know the status of their orders. Follow up and inform directly.

WhatsApp

Be where your customers are. Use the most popular messaging platform worldwide to connect.

FAQ

Questions about Multichannel?

Find the answers below.

How can I get a verified WhatsApp Business account?
How do I set up my WhatsApp Business profile?
How can I add reply buttons on WhatsApp Business?
Still have unanswered questions?

Let’s meet

Take your first steps towards more personalised interactions with your customers, better engagement with your leads, and happier, more effective teams.