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Combine your messaging apps, traditional channels, customer profiles all on one platform. Save time and frustration by no longer switching between tabs, apps and more and keep track of multiple conversations from the same space.
Stay on top of incoming conversations and keep your level of service high. Ensure all channels lead to one inbox and overview so your team maintains a clear picture.
Automated workflows will pre-route your emails so your team won’t ever miss a message again.
Better results start with better teamwork. Track workload, response and handling time to showcase efficiency and productivity. Pinpoint areas of improvement to make workflows work for your team.
Show the impact of your team's efforts. And zoom in on how to create repeat business and promote happy customers.
Stop your team from repeating conversations, manually moving conversations forward and assigning and closing tickets. Free up time with automated workflows so your team can troubleshoot serious customer needs.
You don’t have to grow your team to handle an increasing amount of conversations. Put repetitive tasks on autopilot and handle more with less.
Connect your favourite channels to your webshop and data CRMs like Shopify, Lightspeed and more!
Cut out long waits. Connect with customers in real-time. Pick up and solve queries fast and boost conversion.
No more email threads. Instead tag colleagues and leave internal notes beneath conversations for efficient collaboration.
Never miss an email again. Implement Rules to assign emails to specific colleagues and teams instantly.
Keep your inbox at zero. Stay organised by automatically adding labels that categorise conversations.
Collaborate efficiently and direct customers to where they need to go. Create teams and assign conversations or channels.
Learn and improve. Look into reports for insights into the number of conversations, their statuses, and the productivity of your team.
Decrease the amount of abandoned carts. When customers are stuck fix and solve in real-time.
Meet customer expectations and always let them know the status of their orders. Follow up and inform directly.
Be where your customers are. Use the most popular messaging platform worldwide to connect.
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