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Pick up on touchpoints

Voice software

Give a voice to customer experience


Be accessible and never miss out on the next call

Lower the bar for customers to get in touch, and you’re adding to their positive experience. Your team will pick up from the inbox fast, and dive into the challenge at hand, while your customers will feel heard.

Set up your voice calling channel and connect it to the team inbox, from where your team can pick up at speed.

Voice software
Voice calls

Personalise every step of the journey

When customers take the time to pick up the phone and call, they don't want to repeat themselves often. Via the voice call channel, your team can pick up while looking into customer profiles on the same screen, review previous contact moments and even set up personalised welcome messages and IVR.

For other FAQs set up a flowbot. Because automated conversational flows can save teams even more effort and time.


Optimise all voice calls

Phone conversations can be time-consuming. Save time and effort by automatically routing calls to the right teams or colleagues or setting up automated messages whenever the team is too busy. Let customers know what’s happening, and keep your team focused.

No need for your call center to reroute calls and lose time. Hubo used the location finder to ensure all different franchises received the right conversations.

Voice calling

Build a solid foundation and scale the quality of your customer engagement

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Optimise all channels and pick up speed

Voice calling software
From Support

Save time for important voice calls

Don’t let the team spend time on repetitive voice conversations. Frequently asked questions can be answered by a chatbot on the website. Send customers for answer to the Help Center or to the right team directly.


Pick up on touchpoints

What starts with a phone conversation can be followed up with an SMS or WhatsApp. Add your voice channel to the customer journey. Because all channels end up in the inbox your team is able to set up a streamlined journey.

and Sales

From voice calls to conversion

Rely on voice software and ensure productivity of all voice calls coming in. Check their subject, response and resolution time to optimise what’s happening. The team will be able to answer customers better and has the time and room to grow.


“Our support team was 30% more productive by using Trengo's automation and we saw our resolution time drop from 24 hours to +/- 14 hours.”


Calling your attention to the team inbox

Combine all your voice calls and channels into one platform. Work from the team inbox and set up automation to streamline productivity and conversion.

Related products & solutions

Reach your customers wherever they are

Live Chat

Decrease the amount of abandoned carts. When customers are stuck fix and solve with live chat bots in real-time.


Meet customer expectations and always let them know the status of their orders. Follow up and inform directly.


Be where your customers are. Use the most popular messaging platform worldwide to connect.

Let’s meet

Take your first steps towards more personalised interactions with your customers, better engagement with your leads, and happier, more effective teams.