Voice

Pick up on touchpoints

It might not be the most popular channel, but still a widely used one. With the right voice software you ensure customers are able to reach out easily, while your team picks up at speed. No matter the location or time.

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3000+ teams use our Voice software

Give a voice to customer experience

Omnichannel

Be accessible and never miss out on the next call

Lower the bar for customers to get in touch, and you’re adding to their positive experience. Your team will pick up from the inbox fast, and dive into the challenge at hand, while your customers will feel heard.

Set up your voice calling channel and connect it to the team inbox, from where your team can pick up at speed.

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Personalisation

Personalise every step of the journey

When customers take the time to pick up the phone and call, they don't want to repeat themselves often. Via the voice call channel, your team can pick up while looking into customer profiles on the same screen, review previous contact moments and even set up personalised welcome messages and IVR.

For other FAQs set up a flowbot. Because automated conversational flows can save teams even more effort and time.

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automation

Optimise all voice calls

Phone conversations can be time-consuming. Save time and effort by automatically routing calls to the right teams or colleagues or setting up automated messages whenever the team is too busy. Let customers know what’s happening, and keep your team focused.

No need for your call center to reroute calls and lose time. Hubo used the location finder to ensure all different franchises received the right conversations.

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Optimise all channels and pick up speed

From Support

Save time for important voice calls

Don’t let the team spend time on repetitive voice conversations. Frequently asked questions can be answered by a chatbot on the website. Send customers for answer to the Help Center or to the right team directly.

TO MARKETING

Pick up on touchpoints

What starts with a phone conversation can be followed up with an SMS or WhatsApp. Add your voice channel to the customer journey. Because all channels end up in the inbox your team is able to set up a streamlined journey.

and Sales

From voice calls to conversion

Rely on voice software and ensure productivity of all voice calls coming in. Check their subject, response and resolution time to optimise what’s happening. The team will be able to answer customers better and has the time and room to grow.

Let voice software take on the bulk of the work

Flowbot

Save your team time. Implement a Flowbot and let it pick up FAQs. So your team won’t have to repeat the same conversations over and over.

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@tagging

Never miss a message again. Use @tagging and internal notes to quickly defer to team mates and resolve inquiries.

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Rules

Keep a clean inbox without manual effort. Use automatic Rules to assign conversations to colleagues and teams in one go.

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Labels

Speed up productivity. Add labels to conversations so your team can prioritise, assign and filter. While you track trends in engagement.

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Teams

Categorise and organise. Create clusters in your inbox to keep a clear overview and to direct customers to the right teams.

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Reports

Base your next move on data. Track the team performance in your dashboard and ensure the overall quality of conversations.

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Ferryscanner

"During high season, we saw a 700% increase in customer inquiries across five different communication channels and were able to handle these with ease because of Trengo”

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Integrations

Calling your attention to the team inbox

Combine all your voice calls and channels into one platform. Work from the team inbox and set up automation to streamline productivity and conversion.