Save time for important voice calls
Don’t let the team spend time on repetitive voice conversations. Frequently asked questions can be answered by a chatbot on the website. Send customers for answer to the Help Center or to the right team directly.
Pick up on touchpoints
What starts with a phone conversation can be followed up with an SMS or WhatsApp. Add your voice channel to the customer journey. Because all channels end up in the inbox your team is able to set up a streamlined journey.
From voice calls to conversion
Rely on voice software and ensure productivity of all voice calls coming in. Check their subject, response and resolution time to optimise what’s happening. The team will be able to answer customers better and has the time and room to grow.