WhatsApp has become the highest-converting customer communication channel for eCommerce teams – with open rates of up to 98%. But most teams are still sending messages manually, one by one, or not using it at all.
This free guide gives you 18 ready-to-use WhatsApp message templates designed specifically for eCommerce. Each one covers a high-volume, high-impact moment in the customer journey — the conversations your team is already having, just faster and at scale.
A complete set of WhatsApp business templates covering every stage of the eCommerce journey, including order confirmation, shipping updates and delivery confirmation, WISMO (Where is my order?) responses, returns and refund handling, cart abandonment recovery, back-in-stock alerts, and win-back messages.
The guide also includes quick reply messages for WhatsApp Business — short, pre-written responses for your most common customer questions, so your team can respond instantly without typing the same answer twice.
Every template is WhatsApp-compliant, includes placeholders you can personalise for your brand, and is ready to send as soon as you're set up on WhatsApp Business.
eCommerce teams handling a growing volume of customer conversations and looking to reduce manual work, respond faster, and recover more revenue — without growing the team.
Download the guide, pick the WhatsApp message templates most relevant to your current support and marketing workflows, customise the placeholders for your brand, and get them live. Once you're ready to send at scale, Trengo makes it easy to automate the predictable ones entirely, o your team focuses only on the conversations that need a human.
