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Support for eCommerce

Scale your storefront without the support chaos

Manage order, delivery, and return inquiries in a single hub, with AI automations that resolve repetitive questions so your team can focus on driving repeat revenue.
Official WhatsApp Business Partner trusted by businesses worldwide

98%

open rate on automated WhatsApp order updates

80%

of repetitive support questions are automated

5x

faster resolution for complex customer cases

Faster eCommerce support at every stage

Reduce repetitive questions and keep response times low by handling common customer inquiries automatically across channels

Automated updates on WhatsApp

Stay ahead of the customer by sending automated order updates and shipping alerts. Use the combination of native WhatsApp and AI Journeys to guide customers from purchase to delivery with zero manual effort from your team.
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Eliminate repetitive work

Customers get answers to repetitive queries like WISMO and return inquiries within 30 seconds, while your team is freed up for more complex support cases.
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Better support, with full customer context

Order details, customer history, and past conversations are pulled together, allowing the team to move quickly through support requests like returns without switching tools or slowing the conversation.
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Experience Trengo

See how you can reach and service leads and customers better with an AI-first omnichannel Inbox.

Connect your systems and sync customer information

Connect your tools and systems to Trengo. Add data integrations like Shopify and Lightspeed and always have a full customer overview.
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'With Trengo connected to Lightspeed, customers now get instant answers. It saves our team a huge amount of time and helps us scale into new markets much faster.'
“With Trengo, we’ve found the sweet spot between automation and personal service. Our team has more time, our merchants get better support, and every customer conversation feels smoother.”
'We work super efficiently with all channels connected and it shows in our average first response time of just 25 seconds.'

Experience our AI-powered inbox, increase customer satisfaction

See how you can serve leads and customers better with an AI-first omnichannel Inbox.

What's next for eCommerce? We're building it now. Get early access ->

Support for eCommerce

Scale your storefront without the support chaos

Manage order, delivery, and return inquiries in a single hub, with AI automations that resolve repetitive questions so your team can focus on driving repeat revenue.

Official WhatsApp Business Partner trusted by businesses worldwide

98%

open rate on automated WhatsApp order updates

24/7

available

98%

WhatsApp open rate

What AI Agent does

One agent. Every job

From answering repetitive questions to handling large volumes across every channel AI Agent works autonomously so your team can focus on what matters most

Answering repetitive questions

Train your AI Agent on your own knowledge base and let it handle FAQs automatically: opening hours, pricing, policies, how-tos, without a single human touch. The more you train it, the smarter it gets.

Built custom behaviour

Connect your CRM, helpdesk, or back-office tools and let AI Agent take action, not just chat. Look up customer data, trigger workflows, update records, and more. All without leaving the conversation.

Answering repetitive questions

Train your AI Agent on your own knowledge base and let it handle FAQs automatically: opening hours, pricing, policies, how-tos, without a single human touch. The more you train it, the smarter it gets.

Experience Trengo

See how you can reach and service leads and customers better with an AI-first omnichannel Inbox.

Scaling by handling volume

Peak season? Product launch? Unexpected surge? AI Agent doesn't need extra headcount. It handles hundreds of simultaneous conversations without dropping quality — so your team isn't overwhelmed and customers aren't waiting.

Keeping tone of voice consistent

Define your brand's tone, style, and language guidelines once. Every reply, from the first message to the final follow-up, will match your voice perfectly, across every agent, every channel, every time.

How it works

Set up in minutes. Runs forever

Getting started with AI Agent is straightforward without engineering required

Connect your knowledge
Add your Help Centre, FAQs, product docs, or any text resource. AI Agent learns from your content and uses it to answer questions accurately.

Define tone & behaviour
Set your brand's communication style, language preferences, and escalation rules. The agent will always stay on-brand (even at 3 AM).

Go live on all channels
Deploy in one click across WhatsApp, email, live chat, voice and more. Monitor performance, give feedback, and watch resolution rates climb.

Channels

Wherever your customers are, AI Agent is there

One AI, every channel, including voice. No extra setup per platform

WhatsApp

Official partner

Email

Inbox automation

Live chat

Website widget

Voice

AI Voice agent

Social media

Instagram & Facebook

“Our support team was 30% more productive by using Trengo's automation and we saw our resolution time drop from 24 hours to +/- 14 hours.”

Connect the tools you already use

AI Agent connects to your existing stack so it can retrieve real data and take real action, not just talk about it

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Ready to meet your AI Agent?

Join thousands of teams already resolving more conversations with less effort