Support for eCommerce
Scale your storefront without the support chaos
Manage order, delivery, and return inquiries in a single hub, with AI automations that resolve repetitive questions so your team can focus on driving repeat revenue.
Official WhatsApp Business Partner trusted by businesses worldwide
98%
open rate on automated WhatsApp order updates
80%
of repetitive support questions are automated
5x
faster resolution for complex customer cases
Faster eCommerce support at every stage
Reduce repetitive questions and keep response times low by handling common customer inquiries automatically across channels
Automated updates on WhatsApp
Stay ahead of the customer by sending automated order updates and shipping alerts. Use the combination of native WhatsApp and AI Journeys to guide customers from purchase to delivery with zero manual effort from your team.
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Eliminate repetitive work
Customers get answers to repetitive queries like WISMO and return inquiries within 30 seconds, while your team is freed up for more complex support cases.
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Better support, with full customer context
Order details, customer history, and past conversations are pulled together, allowing the team to move quickly through support requests like returns without switching tools or slowing the conversation.
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Experience Trengo
See how you can reach and service leads and customers better with an AI-first omnichannel Inbox.
Connect your systems and sync customer information
Connect your tools and systems to Trengo. Add data integrations like Shopify and Lightspeed and always have a full customer overview.
Experience our AI-powered inbox, increase customer satisfaction
See how you can serve leads and customers better with an AI-first omnichannel Inbox.
Language
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